If you have bought something from Build.com but want to return it, you may want to know about the return policy for the store. This is an important detail that can help you to make your return successfully, so that you can get your full refund.
Every store is different, which means that every return policy is also going to be very different from the rest. This is especially true when it comes to businesses like Build.com that sell larger and higher-value items.
This can make the return process more complicated and the return policy a bit trickier to follow. This is why you should do your research so that you know exactly how to return the items that you no longer want to keep.
Keep reading to find out what kind of return policy Build.com has and what can and cannot be returned.
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What Is the Return Policy at Build.com?
If you need to return something to Build.com, this is very simple to do, this company has made sure that its customers can make returns if necessary. It has made this very accessible by allowing a time period of 180 days after making a purchase.
This is more than a generous amount of time to decide if the items that you have bought are to your liking or will work for you. This way, you can request your return if you have changed your mind about what you bought and want a refund.
This is quite the contrast from other stores that regularly only offer 30 to 60 days to request a return. This allows you far more time to weigh the pros and cons of what you have bought.
Just keep in mind that there are conditions to being able to return something to Build.com. Build.com will not just accept any kind of return, so you need to make sure it follows the return policy standards, such as:
- Resalable condition
- No damage
- In the original packaging
- All pieces intact
Overall, Build.com simply asks that its customers only return items in their original condition. The item should be like new and in the original packaging, undamaged and in a condition to be resold to someone else.
If the return does not meet the standards, it can be rejected, and you will not get your refund.
Can Anything be Returned to Build.com?
We have already discussed the standards that any return to Build.com has to meet but are there other requirements? Can you still return anything to build.com as long as it is in new condition?
These are good questions to ask that can help you when you go to make a return to Build.com. Because the reality is that this company does not accept just any return from its customers.
There are certain items that cannot be returned, no matter what condition they are in, this includes items like:
- Furniture
- Appliances
- Sale items
- Flooring
- Gasoline-powered items
These are items that you will not be able to return to Build.com, no matter what condition they are in, good or bad. These items are either too large or too risky to return due to safety or legal concerns for the company.
So if the item that you want to return applies to any of these categories, you will have to find some other way of using that item. Build.com will not accept returns of these items, no matter the situation.
How Do I Start a Build.com Return?
Starting your return to Build.com is quite simple compared to the other aspects of the return policy. To do this, you need to go to the Build.com website and log into your account or as a guest.
Go to your order history where all of the items that you have bought will be listed on the page. Pick the item that you wish to return and request a return, following the steps that it lays out for you.
Once your return request has gone through, Build.com will send you a shipping label that you can use. Package up the item in the original packaging and attach the label to the outside before dropping it off at a USPS location.
That or you can schedule a USPS pick up right at your doorstep if the item is on the larger side.
When Does Build.com Give Refunds?
Refunds at Build.com are typically given out 5 to 7 days after your item has been received and inspected. So this can take as long as 10 days, depending on the situation and how long shipping took for that item.
Your refund should be issued to your original payment method, no matter what item you were sending back. If you have not gotten a refund within 10 days, you should contact Build.com customer service with your order information.
They will be able to help you locate where your return is and figure out why you haven’t been refunded. You have to keep in mind that Build.com will not refund you until it receives your return and has processed it.
Build.com will also not issue you a refund if it finds that the return does not meet its standards. This could be due to all kinds of things, such as damage or missing pieces.
What Kind of Return Policy Does Build.com Have?
If you want to return something to Build.com, this is actually quite easy to do and is not very time-consuming. You can do this online by requesting a return and printing off the shipping label that is provided for you.
Build.com will issue you a refund once it has received the package and processed it, this typically takes 5 to 7 days, but it can take up to 10 days. Build.com reserves the right to decline any returns that do not meet its return policy.
All returns to build.com must be in their original packaging, be in new condition, include all of the parts, and not have any damage. Otherwise, you will not be able to get a refund for this kind of return to the store.