Coinbase is an extremely secure cryptocurrency website with multiple security measures. The security measures can make it easy and challenging to recover an account.
Some users are curious about the account recovery steps. Thankfully, we cover everything you need to know in the article below.
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How Can I Recover My Coinbase Account?
There are several steps required for recovering your Coinbase account. First, you’ll need the email associated with the account and the password. You’ll need to sign in and complete a two-step verification process. Recovering a Coinbase account typically takes 48 hours to complete but can sometimes take longer.
Recovering Your Coinbase Account
Recovering your Coinbase account includes a few different steps that are similar to when signing up. Here are the steps for recovering your Coinbase account.
- First, you need your original Coinbase email address and password to recover your Coinbase account.
- Visit the Coinbase sign-in website and type your email address and password. Coinbase will prompt you with a two-step verification process. To recover your account, you will have to finish an identity verification to ensure it’s you that wants to access the account.
Keep in mind that the Coinbase account recovery process can take over two days to finish. Sometimes, the process can take longer than 48 hours. However, you should be eligible to sign in to your Coinbase profile and finish buying or selling after one day. You might have full account capabilities after the two-day time period.
Keep in mind that sending currency will be disabled on your recovered Coinbase account until the process is finished. These restrictions are meant for the security of your account and others.
Reset My Password
You’ll need your password to restore your Coinbase account. You can follow the steps below to reset your password if you lost it.
- First, head over to the Coinbase Password Reset page.
- Type the email address linked to your account in the field provided. Select RESET PASSWORD to start the process.
- You’ll be sent a notification email. Launch your email account and locate the message. Click Reset Password in the email to launch a new page where you can create a new password.
- Type your new password in the fields provided and select UPDATE PASSWORD to finish.
You can use your new and updated password to sign into Coinbase. However, you might have to wait up to two days for certain features if you reset your password from a different device. You can avoid these security features by using a previously authorized device.
Lost Email
You’ll encounter difficulties if you lose access to the email address associated with your Coinbase account. Thankfully, there are steps you can take to resolve these issues.
What You’ll Need
You will need the following pieces of information if you lost access to the linked email address on your Coinbase account:
- Your Coinbase password
- Two-step verification access
- Access to the registered phone number linked to your Coinbase profile
Regain Access
To start, you’ll need to visit the account access page and follow the prompts to update your email account. Keep in mind that you’ll need two-step verification access to use the steps below:
- Log into your Coinbase account using the old email address and passcode.
- Type in your two-step verification code
- Choose “I no longer have access to my email address” when prompted on the device verification screen.
- Type your new email address in the field provided. Coinbase will send a notification to the new address.
- Access your email and open the Coinbase message. Select the blue button in the Coinbase email to verify your new email address.
- Use your two-step verification number as usual.
- Finally, choose your ID type.
The Coinbase account recovery process can take over two days to finish. Sometimes, the process can take longer than 48 hours. You should be eligible to sign in to your Coinbase profile and finish buying or selling after one day.
You might have full account capabilities after the two-day time period. Sending currency will be disabled on your recovered Coinbase account until the process is finished. These restrictions are meant for the security of your account and others.
How to Contact Coinbase Customer Support
There are several ways you can contact Coinbase customer support if you need additional assistance. Here are the ways you can consult Coinbase customer service.
Support FAQ Page
Coinbase has compiled a list of commonly asked questions and solutions on its Support FAQ Page. You can use the FAQ page to resolve minor account issues, bugs, and questions. You can use the methods below if the FAQ page cannot resolve your issues.
Fill Out a Form
You can fill out an official Coinbase contact form by scrolling down to the bottom of this page. You can select the category you’re trying to solve, whether it’s account, password, or currency based. You will receive a notification from a Coinbase customer service agent via email.
Live Chat
You can chat with a Coinbase customer support team member by visiting this page and selecting the “Message Us” button on the right-hand side. You can specify your issue, explain the details, and resolve the issue via live chat.
Phonecall
You can also speak directly to a Coinbase support team member for additional assistance via phone call. The phone numbers are provided below:
- USA/International: +1 (888) 908-7930
- UK: +44 808 168 4635
- Ireland: 1800 200 355
- India: 000 8000503236
Coinbase Account Recovery
There are several steps required for recovering your Coinbase account. First, you’ll need the email associated with the account and the password. You’ll need to sign in and complete a two-step verification process. Recovering a Coinbase account typically takes 48 hours to complete but can sometimes take longer.