Urban Outfitters processes thousands of online and in-store orders each month. The retailer provides several promotions, causing customers to purchase a product at full price, only to have it go on sale later.
Thankfully, Urban Outfitters has a price adjustment policy that helps customers save money. Here’s everything you need to know.
Table of Contents
- Urban Outfitters’ Price Adjustment
- The Urban Outfitters Price Adjustment Policy in Detail
- How to Contact Urban Outfitters Customer Support
- Urban Outfitters Price Match and Price Adjustments
Urban Outfitters’ Price Adjustment
Urban Outfitters offers customers a one-time price adjustment for each item they buy online, as long as it goes on sale within 14 days of the initial transaction. If your product is valid, Urban Outfitters will refund the difference to the original payment method. Urban Outfitters does not match competitor prices.
The Urban Outfitters Price Adjustment Policy in Detail
Urban Outfitters will not match a competitor’s price for an identical product. Instead, they offer customers a one-time price adjustment for each item they purchase online. However, there is some consideration to keep in mind, including:
- The product must go on sale within 14 days of the initial transaction.
- The price adjustment is a one-time offer per item. This means you won’t have another price adjustment if the product reduces in price twice in the designated timeframe.
- If you purchased the product with a gift card, you’d be issued a new gift card with the difference.
- The online Urban Outfitters platform cannot conduct price adjustments for purchases made at in-store locations.
- You’ll need to contact Urban Outfitters customer support to start the process via online chat, social media, or text message.
How Do I Receive a Price Adjustment at Urban Outfitters?
Urban Outfitters does not provide a straightforward price adjustment form or button on its online platform. Instead, you’ll need to contact the retailer through online chat, email, phone, or social media. You’ll need to provide basic information, order details, order numbers, and more. If the customer support agent approves your request, you’ll be reimbursed for the difference.
Can I Receive Price Adjustments at In-Store Locations?
Urban Outfitters does not explicitly state whether you can redeem price adjustments for in-store purchases at in-store locations. You’ll need to call your local Urban Outfitters or the shop you purchased your items at. If they do offer price adjustments in-store, It’s likely that you’ll need the original receipt, photo identification, and original payment method.
How to Contact Urban Outfitters Customer Support
Unfortunately, Urban Outfitters does not provide customers with an easy way to request price adjustments. Instead, you’ll need to contact Urban Outfitters customer support. There are several ways you can reach out to the online retailer.
Contact Urban Outfitters via Online Chat
You can use the online chat feature to speak with an Urban Outfitters customer support agent. Simply visit the Contact Us page and click the Chat With Us button. A pop-up message box will appear in the right-hand corner. From there, you can ask questions about order status, return details, and more.
Contact Urban Outfitters via Text
You can text an Urban Outfitters support agent for additional questions and assistance. You can start by visiting the Contact Us page and clicking the Text Us button to begin. Or you can text Urban Outfitters at the following number:
- Text Urban Outfitters at 800-282-2200
Note: Message and data rates may apply. Text messaging and SMS service may not be an option for all carriers.
Contact Urban Outfitters via Twitter
The best option to reach Urban Outfitters may be through Twitter. You can find the Urban Outfitters Twitter page @UrbanOutfitters or @UOHelpMe. You can also use the hashtag #UOHelpMe to reach a customer support agent. You can ask questions about price adjustments, products, specific orders, and more.
Contact Urban Outfitters via Facebook
Another way to reach Urban Outfitters is through Facebook. You can like the Urban Outfitters Facebook page and send a private message regarding your concerns. A customer support agent will reach out as soon as possible. You can ask questions about price adjustments, products, specific orders, and more.
Urban Outfitters Price Match and Price Adjustments
Unfortunately, Urban Outfitters does not match competitor prices. Instead, they offer customers one-time price adjustments for each item they buy online. The qualifying products must go on sale within 14 days of the initial transaction, and you’ll receive a refund for the original payment method.
You’ll need to contact Urban Outfitters customer support to start the price adjustment process. The best option might be through Twitter @UrbanOutfitters or @UOHelpMe. You can also use the Online Chat feature or text them at 800-282-2200.