Peloton Return Policy

Peloton bikes have gained a lot of popularity over the past couple of years. That means some people are bound to buy one when it’s not the right fit for them.

If that’s you, you should know if you can return a Peloton. Then, you’ll learn if you can get rid of it easily or if you’ll have to sell it yourself.

What’s the Peloton Return Policy?

The Peloton return policy allows you to return the bike for 30 days. You can get a refund on the price of the bike or treadmill. However, you’ll only get a refund on shipping costs with the 30-Day Home Trial.

Note that the bike or treadmill must be in good condition. If there’s damage or signs of abuse, Peloton won’t refund you.

The Peloton Return Policy

Peloton offers a 30-day return policy on new bikes and treadmills. The return period starts the day of the delivery, which is nice. You won’t get penalized if shipping takes longer thus having a shorter return window.

Peloton Return Policy

If you return your product, you’ll get your money back on the price of the item. However, Peloton won’t refund the shipping or delivery cost.

Now, you can return a Peloton Tread or Tread+ if it’s part of the recall. The specific steps you’ll follow are a bit different, so contact Peloton to start that process.

30-Day Home Trial

If you’ve never bought anything from Peloton, you can get a 30-Day Home Trial. This program lets you test out the bike or treadmill for a month with no commitment.

You can return the product and get a refund on it. However, you’ll also get a refund on your Peloton membership and specific accessories you bought.

Sadly, this program isn’t available to returning customers. But it can give you the peace of mind you need to try Peloton for the first time.

Return Requirements

Whether you’re part of the 30-Day Home Trial or not, you have to meet a few requirements. Peloton won’t accept just any item for a refund.

The Peloton Return Policy

Your item must be in good condition and not have any damage. It should also contain all parts and accessories to receive the biggest possible refund. If things are missing or broken, Peloton can charge you a restocking fee.

So while you can send it back and get some cash back, you won’t get the full amount.

Things You Can’t Return

Unfortunately, there are some Peloton purchases you can’t return at all. If you’ve worn or otherwise used accessories, such as shoes or water bottles, Peloton won’t take them back.

The same is true of heart rate monitors and in-ear headphones. However, you can return those items for 30 days if you don’t use them.

Also, you can’t return anything that you purchase when it’s on sale or marked down in price. Keep that in mind when looking at the sale section and adding something to your cart.

Shoe Exchanges

Now, you can try on the shoes you buy from Peloton to make sure they fit. But you can’t wear the shoes for more than a quick try-on to exchange them.

If you buy the wrong size, you can exchange them for 30 days. You’ll need to contact the Membership Support Team to initiate your request.

They’ll send you a prepaid shipping label so that you can return the shoes. After you ship the current pair, Peloton will send you the right size.

Apparel Returns

Fortunately, you can return any clothing you buy from Peloton. As with other items, you have to send the clothes back within 30 days, but that starts from the purchase date, not the delivery date.

What's the Peloton Return Policy

You can’t remove the tags or wash the item, and it must appear unworn. Otherwise, you won’t qualify for a refund on your purchase.

If you do qualify for a refund, Peloton will process the payment to your original card within a couple of weeks. Then, you can place a new order in the correct size. But since inventory changes quickly, you might not be able to buy the same style.

Alternatives to Returning Peloton Merchandise

If you can’t return Peloton merchandise but don’t want it, you have options. The best thing you can do is sell your stuff using a resale site or marketplace.

You can list the item on Facebook or eBay. If you have clothes to sell, Poshmark is another excellent place to sell your stuff.

If you know someone who would use the Peloton or accessories, you can also give them the items as a gift. Then, you can easily get rid of the stuff to make room in your home.

Can You Return Your Peloton?

You can return your Peloton. If it has all of the parts and is in good condition, you can get a refund for up to 30 days after delivery. New customers can also get refunds on Peloton accessories and their membership for that period.

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