If you are a dasher and are trying to contact the customer whose delivery you have, you may get a number that cannot be reached anymore. This is not uncommon and is an unusual complaint amongst many Dorordash drivers.
If you get this error, it often means that you are not able to reach that customer, which can be a big problem as a dasher. Here is the reason behind this error and what you can do about it.
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What Does The Number Cannot be Used Anymore Error Mean on Doordash?
The most common problem that causes a number cannot be reached any more error for dashers is when the customer has a new number. They may have gotten a new phone number and never remembered to update it on Doordash.
This is a common issue that many customers aren’t aware of. They may have even added their phone number incorrectly, resulting in it going to someone else.
Sometimes this can even be the result of a glitch with the Doordash system that is not allowing the call to go through.
This can be a big problem for Doordash drivers depending on why they are calling. If you cannot find the customer’s address or there is an issue with their order, this can be an issue.
It is important that dashers are able to contact the customers if they need to. So having a phone number that does not work can certainly be an issue in certain situations.
Unfortunately, this is a very common issue for both customers and dashers. As there is often something wrong with either or both phone numbers.
What Happens If I Cannot Deliver An Order?
If you are unable to deliver an order, this can be a big problem for you and Doordash. Doordash’s reputation lies in being able to successfully deliver the orders that customers have paid for.
That is why it is so important that dashers successfully complete their deliveries in a timely manner. That is why the Doordash app has such a detailed route of delivery for the customer to see the progress on.
If, for some reason, you are unable to complete your delivery, you should immediately let Doordash know. State your case and make sure that they understand the reason behind it.
Doordash will cancel the order and refund the customer, letting them know what happened. This is not an ideal scenario, but it does occasionally happen for a variety of reasons.
The most important thing is that you let Doordash know immediately.
What Happens If I Cannot Find the Order Address?
If you are unable to find the customer’s address to deliver their order, you should immediately contact them. This is why it is so important that dashers have access to the customer’s correct phone number.
If the dasher cannot get into contact with the customer, they will not be able to complete the delivery. If this happens, you should call Doordash to let them know why you can’t complete the delivery.
There are a number of reasons why the address may not be correct, so this is not entirely uncommon.
The order will be canceled, and the customer will be alerted to what went wrong. Because the issue was no fault of yours, this unsuccessful delivery will not negatively affect you or your dasher rating.
This is, unfortunately, out of your hands, and Doordash will not punish you for that.
What Does The Phone Number Error on Doordash Mean?
If you get a number cannot be used any more error when trying to contact a customer, it may be the wrong number. This is not uncommon if a customer has changed their number and failed to update it on their Doordash account.
This could also be a glitch within Doordash’s system, as that is also a common issue for dashers. This can be a big problem, as it makes it impossible for you to contact the customer if necessary.
This means that you cannot ask them any questions or give them updates about their order. This may not always affect the delivery negatively, but it most certainly can in some instances.
If this issue is affecting the delivery negatively or even stopping it entirely, make sure you contact Doordash. You will not be held responsible as long as you update Doordash about what is going on.
From there, Doordash will either cancel and refund the order or contact the customer itself if possible. This is an issue that is out of your hands, and you will not be held responsible for any issues associated with it.
It is, unfortunately, a common complaint amongst dashers as customers either don’t give their correct address or there is a glitch. This is not always an issue, but it can be a serious one if you really need to contact the customer.