Tiffany & Co. processes thousands of online and in-store orders every month. Tiffany products aren’t cheap, but thankfully, the company offers returns and exchanges.
So, what does the Tiffany Return Policy consist of, and how do you refund a product? We cover everything you need to know in the article below. Read on for more information.
Table of Contents
What Is the Tiffany Return Policy?
Tiffany provides customers with complimentary shipping for any products they need to return. Customers can use the included return label in their delivery or print one off the official website. Tiffany returns must be in a saleable condition within 30 days and include a sales receipt. Contact 1-800-843-3269 for more information.
Tiffany Return Policy in Detail
Tiffany & Co. allows customers to return or exchange most products. However, there are specific criteria and restrictions that apply, including:
- Products must be returned within 30 days of delivery
- Product returns must include the sales receipt
- Product returns must be in a like-new state
- Products with seal stickers, like fragrances, must be returned with their original packaging and the seal unbroken.
Note: Tiffany & Co. does not accept returns for products with any customization, including monogramming, engraving, etching, or embossing. However, they offer complimentary shipping for all other returns. You can contact Tiffany Client Care at 1-800-843-3269 if you’re having issues or need additional assistance.
How to Return Your Tiffany & Co. Products
You can return a Tiffany & Co. product by mail or at in-store locations. We cover both methods in the headings below.
Return Your Products via Mail
You’ll need the included return label from the original online order to return your Tiffany & Co. products. You can follow the steps below to begin.
- Use the included return label from your original Tiffany & Co. order.
- Depending on which label you received, drop off your return package at your nearest UPS or FedEx store.
Note: You can contact Tiffany Client Care at 1-800-843-3269 if you’re having issues or need additional assistance.
Return Your Products via Mail Without a Return Label
Don’t worry if you don’t have the original return label from Tiffany & Co. You can also print a Tiffany return label online if you don’t have the original label. Here are the steps to return your online orders via mail:
- Visit the Tiffany Return Label page online.
- Write your company’s name if necessary.
- Enter your contact information and name.
- Write your address. Enter your state and zip code as well.
- Choose the United States of America from the drop-down menu under the Country section.
- Enter your phone number and email address.
- Enter your order number.
- Choose your reason for returning the products from the Reason for Return or Exchange drop-down tab.
- Click the email label box if you want to get your return label by email.
- Select Process Shipment
Note: You’ll need to include your return label with the Tiffany products you’re refunding. Go to your local UPS or FedEx store and drop off your return package, depending on the return label you have. You can contact Tiffany Client Care at 1-800-843-3269 for additional assistance.
Return Your Products via In-Store Locations
You can also return Tiffany & Co. products to in-store locations. You can use the official Tiffany Store Locator to find your local in-store shops. You can search by mile radius, state, city, postal code, and services.
Note: You can contact Tiffany Client Care at 1-800-843-3269 for additional assistance or for mail returns of products purchased at in-store locations.
Tiffany Shipping Times and Rates
Tiffany only accepts online orders to addresses in the United States. Tiffany & Co. does not have currently ship internationally. They won’t deliver to post office boxes to ensure secure deliveries, but they will accept post office boxes for billing requirements.
Tiffany offers three different types of shipping for orders within the United States.
Standard Ground Shipping
Tiffany offers Standard Ground Shipping for no additional charge. Standard ground shipping is available on all products under $1,000. Shipments might take 3-5 business days to complete. Products ordered at the same time don’t always ship at the same time.
Tiffany offers Express Shipping with a signature for no additional charge on all orders above $1,000. Shipments might take 1-2 business days to complete. Products ordered at the same time don’t always ship at the same time.
Tiffany offers Next-Day Delivery for a charge of $20 with or without signature confirmation. Next-Day delivery is not available for watches or customized products at Tiffany &Co.
- Purchases placed Monday-Friday before 3:00 PM EST are delivered the following day.
- Purchases submitted on Saturday before 1:00 PM EST are delivered on Monday.
- Sunday or holiday deliveries are not offered.
How Can You Reach Tiffany’s Customer Support?
You can contact Tiffany customer support in several different ways for additional assistance or questions regarding returns, reimbursements, and exchanges.
Contact Customer Support via Phone
You can contact the Tiffany Client Care Center at 1-800-843-3269. The operation hours include:
- 8:00 AM to 10:00 PM EST, Monday-Friday
- 9:00 AM to 9:00 PM EST, Saturday
- 10:00 AM to 9:00 PM EST, Sunday
You can schedule an in-store appointment at any Tiffany location by using the steps below:
- Tap the Book Appointment button on the Contact Us screen.
- Enter your state, city, zip code, or in-store location and select the search button. You can also tap Use My Current Location.
- Choose your nearest store and follow the prompts to schedule an appointment.
Contact Customer Support via Email
- Choose Email on the Contact Us screen and fill out the form.
- Choose your reason for emailing customer support from the drop-down menu on the form.
- Enter your detailed message in the provided field.
- Select a prefix for your name from the drop-down tab.
- Enter your basic information, like first and last names
- Enter your phone number and your email address.
- Once satisfied, hit the Send button to finish.
Can I Track My Tiffany Order?
Tiffany & Co. will send you a shipping confirmation email that includes tracking details once your order has shipped. Tiffany will send multiple email notifications if your purchase includes more than one product shipment.
Note: You can contact the Tiffany Client Care Center at 1-800-843-3269 if you’re experiencing any issues or need additional assistance.
The Return Policy at Tiffany & Co.
Tiffany provides customers with complimentary shipping for any products they need to return. Customers can use the included return label in their delivery or print one off the official website. Tiffany returns must be in like-new condition within 30 days and include a sales receipt. Fragrance products with seal stickers must be returned with their original packaging and the seal unbroken.
Customers can also return products at in-store locations by using the official Store Locator online. Contact Tiffany customer support at 1-800-843-3269 for more information or additional assistance.