You are trying to place an order with UberEats but you get to the checkout page and the place order button is greyed out. You are confused because all you wanted to do was finish up your order but for some reason, you can’t.
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Why Is the Place Order Button Greyed Out?
So you go to finish your order and the place order button is greyed out. You want to know why this button is greyed out when it is supposed to be highlighted for you to click on. This could be the case for a number of reasons.
One reason the place order button may be greyed out is that the restaurant you picked isn’t currently accepting orders. It is easy to think that a restaurant is taking orders and sometimes the restaurant will be available for you to choose from even though the place is closed or not taking orders.
Another reason the place order button is greyed out is that the payment information you entered is incorrect. You will not be allowed to place an UberEats order until this issue is resolved. So go back and check your payment information against your actual debit or credit card and make sure everything looks right.
What Could Be Wrong?
There could be several things wrong and that is the reason the place order button is greyed out. One reason could be that there is something wrong with your order like the items in your cart being sold out or out of stock. Another reason could be that something is wrong with your payment methods.
Why Won’t the Checkout Page Tell Me What I’m Missing?
So you are missing something but the checkout page won’t tell you what you’re missing. Now, with any other site that you are on and you get an error, the page usually will tell you what the issue is that’s stopping the order from going through or what you’re missing. That is not the case with UberEats.
UberEats checkout page will not tell you what you’re missing for whatever reason. A big reason the checkout page doesn’t tell you what’s going on and why you’re getting an error is that it wasn’t designed that way.
So you know how sites and apps are designed, UberEats was designed by someone as well. Most likely a team and there is no telling who was in charge of this but they probably just didn’t even think to set the system up to explain errors or inform the customer of what is missing.
Another reason the checkout page doesn’t tell you what is missing is that it doesn’t know. Again, this is not the customers’ fault but it does have a lot to do with the way the system is set up. Nothing, in particular, has been triggered to identify what the issue is.
What you do know is that there is something wrong and you need to get to the bottom of it.
What To Do If The Place Order Button Is Greyed Out?
There are a few things you can do if the place order button is greyed out. One thing you can do is try to figure out what is going on with your order. I would go all the way back to square one, check everything on the account, including payment methods, and double-check that everything is correct.
If everything appears to be correct, you should try to get in touch with UberEats support. I’m not sure how easy it is to get in touch with UberEats support but it is definitely worth a try. Support can be very helpful in getting you going on the right track.
If for whatever reason you can’t reach support, file a ticket about the issue. Nine times out of ten, others have reported the same issue and this can get UberEats to escalate the issue faster.
Sometimes, UberEats crashes and stays down until the problem is fixed. You could be experiencing a glitch or a bug that is preventing you from placing an order. This bug is keeping the place order button greyed out.
If you don’t want to wait for UberEats or can’t afford to wait for UberEats to fix the issue, you do have choices. There are other delivery apps that you can use such as DoorDash, GrubHub, and PostMates. Keep in mind that each delivery app has its share of ups and downs, glitches, and bugs.
For the time being, it may make more sense to try one of the delivery app alternatives. Or you can go out and pick up your food. That may be an option that doesn’t seem too appealing but it can be the only way to go about getting the food that you want.