Venmo Transaction Declined

Venmo processes thousands of transactions a day. In some cases, these payments can be declined, suspended, or delayed.

Many users are curious about why their payments are declining and what they can do. Here’s everything you need to know.

Venmo Payment Declined

There are several reasons why a Venmo transaction might decline. Your bank or card provider might be declining the payment. Or the payment could have triggered one of the automated security features in Venmo. If the problem is with your bank or card provider, Venmo can’t see the details or override the issue.

Why Your Venmo Transaction Declined

It can be frustrating and confusing to have your payments declined. What’s more, is that Venmo transactions can be declined for several different reasons. Some common reasons can include:

  • Your bank or card provider has declined the transaction, and the problem is outside of Venmo’s control.
  • The transaction triggered an automated security red flag in Venmo’s system.
  • You’ve reached your weekly transaction limit
  • You’re using a new account that isn’t verified

Use a Different Payment Method

These are just a few of the common reasons why Venmo payments are declined or put on hold. Your issue might stem from a different root cause, and your mileage will vary.

How to Fix It

Don’t give up hope if your Venmo transaction was declined. There are several different ways you can troubleshoot this problem. Follow the steps below to begin.

Venmo Transaction Declined

Contact Your Bank Account

Sometimes your bank account, credit card, or debit card provider can run into issues. Venmo will not be able to see the details and override the transaction if the issue stems from your bank account or card provider. You’ll need to contact your bank account or card provider directly. The fastest way to reach your provider is to call the number on the back of your card.

Use a Different Payment Method

You can try using a different payment method on the Venmo platform to see if that resolves the issue. You can try other linked cards or bank accounts and see if you’re still having issues. Keep in mind that you might need to wait if you link a different payment method, including bank accounts and cards.

Try Again Later

You might need to try again at a later time if you’ve already contacted your bank account or card provider. You might have to wait twenty minutes, a few hours, or over 24 hours in some cases. The timeframe will depend on your situation, bank provider, and several other factors. You might be able to get an estimated time frame if your bank account or card provider has resolved the issue.

Use a Different Payment Processor

You might need to use a different payment processing service if the worst comes to worst. You can use another payment processing platform if you’re in an emergency and need to transfer funds immediately. Venmo recommends using its parent company PayPal. But you can use any payment processor you like, including CashApp, Zelle, or other services.

You’ve Reached Your Payment Limit and Need to Wait

You might need to wait more than a few days if you’ve reached your account weekly transaction limit. All Venmo accounts have a weekly transaction limit that prevents them from completing additional payments after they hit the cap. Here are some of the transaction limits to keep in mind:

  • A Weekly rolling maximum of $4,999.999 for every transaction combined, including purchases using Venmo Mastercard, Verified Merchant Transactions and sending currency.
  • A limit of $2,000 per transaction and a maximum of 30 transactions a day for any Authorized Merchant Payments.
  • A weekly rolling maximum of $2,999.99 for sending currency and funds.
  • A maximum of $3,000 for every purchase on the Venmo Mastercard, with a weekly rolling, reload maximum of $100. However, the reload limit might be adjusted from your personal limitations on Venmo’s settings tab.

You’re Using a New Account That Isn’t Verified

New Venmo accounts will have to wait before they can make transactions, and payments, send funds and use other functions from the service. New accounts might have to link a bank account or card before they can use the service.

New accounts might have to wait a few days for a small deposit to be made, which they have to verify to be eligible to use the service. The timeframe is typically around 1-3 business days and is straightforward to navigate. However, your experience will vary depending on the circumstance, time, and bank services.

How to Contact Venmo

In some cases, you might need to contact Venmo directly for additional or immediate help. There are several different ways you can contact Venmo. Follow the options below to begin.

Use the Help Center

Venmo recommends using its online Help Center if you need immediate assistance. You can visit the online Help Center here and type your question to find any answers available.

Use a Contact Form

You can contact Venmo directly by sending the service a message via contact forms. You’ll need to provide your email, name, basic information, and reason for needing assistance.

Use the Mobile App

For the fastest help, you can contact Venmo Customer Support by using the mobile app. You can contact Venmo via the mobile app at the following times:

  • Monday through Friday: 6:00am-11:59pm CT.
  • Saturday through Sunday:8:00am-10:00pm CT.

Call Venmo

You can also call Venmo directly to receive help from its customer support team. You can call Venmo from the following phone number at the following times:

  • Call Venmo at (855) 812-4430 from 8:00 am to 8:00 pm CT, seven days a week.

Transaction Declined on Venmo

There are several reasons why a Venmo transaction might decline, including issues with your bank provider or security flags on Venmo’s system. If the problem is with your bank or card provider, Venmo can’t see the details or override the issue.

You can contact your bank account or card provider by calling the number on the back of your card. You can also use a different payment method on the Venmo platform, wait until the services are working, or use a different payment processor altogether. You can contact Venmo on the mobile app or call them at (855) 812-4430 for additional support.

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