Steve Madden makes excellent shoes. But there’s always a chance you’ll get the wrong size or a style that you don’t like.
Before you place an order, consider the Steve Madden return policy. Then, you’ll know what your options are if you don’t like what you buy.
What’s the Steve Madden Return Policy?
You can return unworn items to Steve Madden up to 30 days after the purchase. However, clearance items (which end in .99) are always final sale. The same is true for masks and earrings, among other items.
If an item qualifies for a return, you can do so in a store, or via the mail. You can also exchange the item if you want something different.
How to Return Items to Steve Madden
If you want to return something to Steve Madden, you have options. You can send the item back and get a refund on your purchase. On the other hand, you could get an exchange, which is great if you order the wrong size of something.
Here are the best options for returning merchandise to Steve Madden. Then, you can choose the one that works best for you.
In Store
You can take something back to a Steve Madden store. But you have to take it back within 30 days of delivery if you order the item online. Sadly, the stores in Savannah, GA, as well as Colorado and Utah, don’t accept in-store returns.
To return the item, it must have the tags on it and be in the original packaging. So when you try stuff on, make sure you keep those things in place. Then, you can choose to get a refund or store credit to use on something else.
Through the Mail
If you don’t live near a Steve Madden, another option is to mail the item back. Now, this is a bit risky and can take longer to process due to shipping. But you can print off a shipping label at home and take it and the package to your local FedEx.
Steve Madden will email you to confirm the return and to tell you when they process your refund. Be sure to ship the stuff back within a week of creating the return label. And sadly, you can’t get your money back on the shipping cost of the return.
At Happy Returns
Happy Returns is a third-party store that processes returns. You can bring the item in its packaging as well as your email address for the order number. Or you can bring the order number, and the store can process your return.
When you go to Happy Returns, you’ll receive the refund through your initial payment method, so you won’t get store credit. But you can head to the Steve Madden website to place a new order.
What You Can’t Return to Steve Madden
Unfortunately, you can’t return just anything to Steve Madden. Obviously, you can only return stuff you buy from the store. But there are some further restrictions.
Here are some types of items that the store won’t take back.
Used Merchandise
You can’t take back items that you’ve worn or used. Even if you haven’t worn them, you can return stuff without the original tags and packaging.
Make sure you’re careful with how you care for the item. Try on the shoes or clothing, but don’t remove the tags, even if they’re uncomfortable. That way, you’ll be able to return or exchange your purchase for a different size.
Clearance Items
Steve Madden won’t accept clearance items for returns. You can tell if something is on clearance if the price ends in .99. So before you buy something on clearance, make sure you’ll use it or that you can resell it elsewhere.
Masks
For health reasons, you can’t return masks to Steve Madden. After all, masks can collect your air and can get dirty. You probably wouldn’t want to buy someone’s used mask. So you can’t expect Steve Madden to want your used masks. The same is true of mask filters.
Gift Cards
If you want to shop for a gift, a gift card is great. But once you buy a Steve Madden gift card, you can’t get your money back. Luckily, you can use it to buy something from the store.
Earrings
It’s unclear why you can’t return earrings, but Steve Madden won’t take them. Be sure you like the style before you purchase them. Or you can look into places like Poshmark where you can resell the earrings if they don’t work out.
Does Steve Madden Take Returns?
Steve Madden does take returns under certain conditions. You need to return the item with the tag on and with the original packaging. Take those things to your local Steve Madden store or send them back in the mail. Then, you can get a refund or store credit.