Shipt provides independent contractors with a high-quality way to earn a living. But Shipt has stricter policies than some of the other delivery apps, causing account deactivations and hiccups.
Here’s everything you need to know about Shipt account deactivations and what you can do to resolve issues.
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Why Was My Shipt Account Deactivated?
Your Shipt Shopper account can be deactivated for several reasons. Low shopper ratings, policy violations, late deliveries, and more can lead to Shipt Shopper account deactivation. In some cases, Shipt Shoppers will have to take a refresher course to avoid complete account deactivation.
Reasons for Shipt Account Deactivation
There are several different reasons why a Shipt Shopper account could be temporarily or completely deactivated. It’s essential to understand the deactivation reasons and policy so you can prevent consequences in the future. Here’s what to keep in mind.
Low Shopper Ratings
Low shopper ratings are one of the primary reasons a Shipt account will become temporarily deactivated. Shipt Shoppers are rated by customers after each delivery on various metrics. These reviews create the shopper rating.
- Shipt Shopper accounts with shopper ratings below 4.7 for the last 50 orders can become temporarily deactivated.
- Shipt Shopper accounts with less than 90% on-time deliveries for the last 50 orders can become temporarily deactivated.
Your Shipt account can become temporarily disabled if you do not meet the requirements above. You’ll have to take a refresher course if your account is temporarily deactivated. If you’ve already taken a refresher course, your account might be permanently suspended.
Shopper Policy Violations
You can get your Shipt Shopper account temporarily or permanently deactivated for violating the Shopper policy. Some policy violations can include:
- Treating customers poorly or in a rude manner
- Threatening customers
- Making suggestive advances on customers
- Operating a vehicle under the influence of drugs or alcohol
- Harassing or verbally abusing customers
It’s important to follow the policy to avoid deactivation. Shipt has access to every message sent and received to customers, making it vital to treat them with respect. You’ll need to keep your composure, stay kind, and avoid snarky remarks.
Not Checking Identification
You can deliver age-restricted items like alcohol on the Shipt platform. You’ll be required to follow specific safety measures and check and scan customer identification when delivering these types of orders. If you don’t follow the ID policy, your account may become deactivated or temporarily suspended.
Refusing Too Many Orders
You won’t receive severe consequences if you cancel an order every so often or if you provide ample notice. But canceling orders at the last minute or canceling several orders can lead to temporary account deactivations and permanent suspensions.
You’ll need to deliver 90% of your orders on time and meet the order acceptance criteria to avoid these consequences.
Shopping For Personal Orders
Shipt Shoppers cannot use the service for personal orders, meaning you can’t place an order and pick it up yourself. You’ll receive a warning email the first time you do so, while the second offense results in account deactivation. This system is in place to keep ratings fair for all accounts and prevent shoppers from giving themselves five-star ratings.
What You Can Do for Temporary Deactivation
Don’t panic if your account has been temporarily deactivated. Luckily, there are several measures you can take to reinstate your Shipt account.
Refresher Course
Shipt Shoppers who have been temporarily deactivated will have to take a refresher course or training classes to have their accounts reinstated. Shipt Shoppers will receive an email and have to complete these courses in a certain time frame, which is typically around five days.
For example, a Shipt Shopper might have to complete the Late Delivery Refresher Course for having less than 90% on-time deliveries for their last 50 orders. Shipt Shoppers are required to get a perfect score; otherwise, they can be disabled. Most courses take around 15 to 20 minutes to complete. Failure to complete the course can lead to permanent account suspension.
Email Shipt Support
Shipt Shoppers can make appeals and request leniency for low ratings or late deliveries by contacting Shipt HQ. You can contact Shipt Customer Support in three ways:
- Contact Shipt Customer Support online via live chat
- Contact Shipt customer support via email at support@shipt.com
- Contact Shipt customer support by phone at (205) 502-2500.
Shipt Account Deactivation Concluded
Your Shipt Shopper account can be deactivated for several reasons. Low shopper ratings below 4.7, policy violations, late deliveries, and more can lead to Shipt Shopper temporary account deactivation or permanent suspension.
In some cases, Shipt Shoppers will have to take a refresher course to avoid complete account deactivation. You’ll receive an email and have to complete the course with a 100% by a certain timeframe. You can also contact Shipt Customer Support online by visiting the official page.