Shoe Carnival processes thousands of online and in-store orders each month. Unfortunately, not all customers are satisfied with their purchases and need to make a return or an exchange.
In the article below, we cover everything you need to know about the Shoe Carnival Return Policy and return process. Read on for more information.
Table of Contents
The Shoe Carnival Return Policy
Shoe Carnival provides customers with a Return Policy for eligible merchandise within 60 days of the original purchase date. Eligible products must be new, unused, and have all original packaging materials. Customers can return online purchases in-store or online. In-store purchases must be returned at in-store locations.
The Shoe Carnival Return Policy allows customers to return or exchange eligible merchandise within 60 days of the original purchase date. Like other retail policies, there are certain restrictions and guidelines to be aware of. Here are some of the basics:
- Products must be new, unused, and have all of the original packaging materials.
- Customers can return online purchases in-store or online.
- In-store purchases must be returned at in-store locations.
- Shoe Carnival will only accept used products if there are obvious defects.
You can find out more information through the Shoe Carnival FAQ page. Be sure to contact Shoe Carnival Customer Service at 800-430-SHOE (7463) if you encounter issues and require additional assistance.
In-Store Purchases Cannot Be Returned Online
Shoe Carnival merchandise purchased in-store is not eligible for the online return. You’ll need to return these products at an in-store Shoe Carnival location. You’ll need to visit your nearest Shoe Carnival location with valid proof of purchase and ID to start the process.
You can use the official Shoe Carnival Location Finder to search your area and locate the nearest Shoe Carnival store.
Refunds and Credits
Shoe Carnival issues refunds and in-store credits for certain product returns. Here are the basics:
- Shoe Carnival processes refunds and credits to the original payment method.
- Purchases made with a gift card will receive a gift card upon return. Gift card reimbursements are sent to the Billing Address on the original order.
- Purchases made with cash or checks at in-store locations are credited a gift certificate that can be exchanged for cash.
Be sure to contact Shoe Carnival Customer Service at 800-430-SHOE (7463) if you have additional questions about refunds and credits.
Shoe Carnival PayPal Returns
Customers who purchase products using PayPal must use the Shoe Carnival Return Center to process their reimbursements. The refund will be issued to the original PayPal account. Shoe Carnival cannot process PayPal refunds at in-store locations.
Shoe Carnival Klarna Returns
Customers who purchased products using Klarna can use the Shoe Carnival Return Center or in-store locations to process their reimbursements. Klarna purchases processed in-store will receive a full refund. Outstanding Klarna balances will be billed following the Klarna terms and conditions.
Shoe Carnival Product Exchanges
Shoe Carnival offers customers product exchanges to adjust the size or color of the exact item. Customers can also change the product style if the exchange product is the same price. Call Shoe Carnival at 800-430-SHOE (7463) to speak with a representative and start the product exchange process. You can also complete product exchanges at in-store locations.
Shoe Carnival Online Purchase Return Options
Shoe Carnival provides customers with several different options for returning and exchanging online orders. Customers can refund online orders via mail or by dropping them off at in-store locations. Let’s take a deeper look.
Ship Your Merchandise Back
Customers can ship online Shoe Carnival orders for a refund. Shoe Carnival will deduct a $6 fee from the reimbursement once it is fully processed. You can start the shipping process by visiting the Shoe Carnival Easy Returns page and providing the following information:
- Order number
- Billing zip code
Click the Next button to proceed to the next step of the return process. You’ll need to follow the return prompts to finish your Shoe Carnival refund.
Drop Your Merchandise Off In-Store
Customers can return online purchases at over 8,000 Walgreens locations and select Nordstrom shops. Shoe Carnival will deduct a $6 fee from the reimbursement once it is fully processed. You can visit the Shoe Carnival Easy Returns page, provide your information, and follow the prompts to start.
How to Contact Shoe Carnival Customer Service?
You may need to contact Shoe Carnival Customer Service for additional assistance and inquiries. There are two primary ways to reach a support agent, including phone calls and email.
Contact Shoe Carnival Customer Service via Phone
You can call the Shoe Carnival Customer Service Team for additional support and inquiries. You can reach customer support at the following number and timeframes:
- 800-430-SHOE(7463)
- Available 7 days a week from 7 am to 10 pm CST
Contact Shoe Carnival Customer Service via Email
You can email the Shoe Carnival Customer Service Team if you encounter issues and require additional assistance. You can reach customer service at the following email address:
- customerservice@shoecarnival.com.
Shoe Carnival does not state how long it takes to hear back from a customer service agent. Be sure to provide as much information as you can to ensure the process goes smoothly.
Shoe Carnival provides customers with a Return Policy for eligible merchandise within 60 days of the original purchase date. Eligible products must be new, unused, and have all original packaging materials. Customers can return online purchases in-store or online. In-store purchases must be returned at in-store locations.
Customers can start the online order return process with the Shoe Carnival Easy Returns page. Provide your information and follow the prompts to complete the process. Shoe Carnival will deduct a $6 fee from the reimbursement once it is fully processed. Be sure to contact customer service at 800-430-SHOE(7463) if you encounter issues or require additional assistance.