Although delivery apps like Uber Eats are convenient and accessible, they aren’t without issues. Many customers have reported software issues and malfunctions.
If you’re experiencing orders and delays on the Uber Eats platform, read on to find out how you can resolve this issue.
Table of Contents
Why Is My Uber Eats App Stuck on Preparing Order?
There are a wide variety of reasons your Uber Eats app could be stuck on Preparing Order. Restaurant delays, courier issues, software glitches, and hardware errors can cause problems, resulting in late deliveries. Thankfully, there are ways you can cancel your order and receive a refund.
Restaurant and Merchant Issues
The restaurant or merchant might be the cause for your delivery being stuck on Preparing Order. When restaurants and merchants experience a high volume of orders, they might run into delays and slow-downs.
Some Restaurants and Merchants Cook to Order
Some restaurants and merchants start cooking their orders when the courier arrives. For example, say it takes your Uber Eats driver 10 minutes to arrive at the restaurant. If the restaurant starts preparing the order once your courier confirms it, that can easily add another 15-25 minutes to your wait time.
Restaurants waiting to prepare their orders until the courier arrives could be one of the reasons you’re stuck waiting.
Another reason you may be experiencing delays is your Uber Eats courier. Your Uber Eats courier may cancel your order, resulting in another delivery driver picking up the slack. They may also run into issues at the restaurant or on the road, causing even further delays.
Couriers May Cancel Orders
If an Uber Eats courier cancels your order for whatever reason, you are sure to experience delays. Some couriers cancel orders if the payout is too low or if they’re experiencing slow-downs at the restaurant.
Couriers May Receive Multiple Orders
An Uber Eats courier may receive multiple orders at one time. This means they may have to drive to various pick-ups and drop-off locations before they get to you. This is sure to cause delays. Unfortunately, there isn’t much you can do about this.
Software and Hardware Malfunctions
Software issues and hardware malfunctions are some of the potential reasons your Uber Eats app is stuck on the Preparing Order screen. If you aren’t connected to a stable internet connection, you may experience delays and slow-downs. Sometimes, Uber Eats also has errors on their end with their servers and software.
Troubleshooting Software Issues
If you think you may be experiencing delays due to software issues, there are a few ways you can solve these issues. Follow along to ensure you’re not encountering problems due to glitches and malfunctions.
Check Your Internet Connection
Your Uber Eats app won’t work correctly if you aren’t connected to a stable internet connection. If you’re experiencing issues, be sure you’re bound to a stable network. You can try disconnecting from your WiFi, restating your WiFi, or you can use your network data.
Restart Your Phone and App
If your internet doesn’t seem to be the problem, your next option is to restart your Uber Eats app and phone. Restart your Uber Eats app and waits at least 30 seconds before reopening. If that doesn’t work, try restarting your phone.
What Can I Do?
You can contact Uber Eats customer support, cancel your order, or file for a refund If you’re still experiencing delays. Keep in mind; these solutions may not yield immediate results or benefits.
Contact Customer Support
One of the ways you can resolve this issue is by contacting Uber Eats customer support. However, you may have to provide the agent with further information and details to resolve your problem. Be sure to never provide anyone with your personal information such as passwords, usernames, and other sensitive data.
Cancel Your Order
Another way you can resolve delays and slow-downs is by canceling your order. However, Uber Eats will only provide refunds if you cancel before the merchant has accepted your order. If you wish to cancel your order, visit this page for more information.
Why Is My Uber Eats Order Taking So Long?
Unfortunately, the merchant or restaurant is usually the source of delays. Many restaurants won’t start preparing orders until the courier arrives and confirms the delivery. This can quickly add excessive waits and delays. Courier issues, software glitches, and internet problems are other reasons your order could be taking long. If you’re still experiencing delays, be sure to speak with an Uber Eats customer support agent.