If you want to buy something from Aerie, you probably want to know more about its return policy and what exactly it includes. This is important to know before making a purchase, as you need to know if you can return those items.
This is something you should find out before making the purchase so that you aren’t stuck with something that you’re unhappy with. Some stores don’t accept refunds, so you will want to know this before actually buying anything.
This can also help you later on if you decide to send something back and don’t know if your order qualifies. Keep reading to find out what the Aerie return policy is like and what you can and can’t return.
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What Is Aerie’s Return Policy?
Aerie is a great place to shop and has even set up a very easy-to-follow return policy for its customers. This return policy allows you to make returns to any Aerie store close to you if you aren’t happy with the purchase.
Aerie has a very flexible return policy that is easy for buyers to follow if they need to make a return. There are only a few understandable restrictions, including:
- Items must be like new
- Tags must be present
- You must have proof of purchase
As long as you’re Aerie return follows these rules, you should be able to make the return. This way, you can get your refund to spend your money as you like to, whether that be at Aerie or somewhere else.
It is also important to understand that shipping fees are not included in your refund. If you return something that you bought online, Aerie is not responsible for refunding your shipping fees.
This is not something that stores typically do, so you will have to accept that you will still have paid the shipping fee without a refund. Though you will be refunded for the actual items that you are returning.
Is There a Time Limit to Returning Items to Aerie?
There is a 30-day time limit if you want to place an Aerie return if you aren’t happy with a purchase. This applies to both in-store and online purchases as you have these 30 days to make up your mind.
If you have placed an order, the 30-day timeline will start once it has been delivered. This allows you plenty of time since it doesn’t include the time it took to receive the item.
Once you have put in the request for the return, you have an unlimited amount of time to send back the item. This applies to online orders only as in-store returns are arranged during the visit and can be done immediately.
Online returns have no limit, so you can take as long as you want to when mailing out the return. Just keep in mind that you won’t be refunded until the return has been processed, so you don’t want to wait too long.
You will also be charged a $5 fee for online returns as this covers the shipping label and the shipping costs. This cannot be helped as online orders must be shipped and that is not free.
You also will not be refunded for shipping costs that you previously paid. So overall, you will lose some money if you choose to return an online order.
Can I Return an Aerie Item Without the Tags?
If you want to return an Aerie item. You must do so with the tags still attached. This is part of how Aerie knows that the item has been unworn and unwashed.
This is why you should never remove the tags if you are undecided on an Aerie item as tagless items cannot be returned. The same rule applies to items that are returned without some kind of confirmation that you made the purchase.
This is usually in the form of a receipt, order invoice, or order confirmation page. You must have either one of these options in order to be able to return an item to Aeries.
Though this doesn’t apply to online orders as it is already apparent that you were the person who ordered this item. So you don’t have to have a receipt or anything else to make an online return.
Just make sure that all Aeries items have their original tags and labels if you want to return them. Items that have these removed will not be eligible for return or refund.
Does Aerie Give Full Refunds?
Aerie is a store that gives refunds but does it give full refunds to customers when they make a return? This is a fear that many shoppers have as they don’t want to risk not getting a full refund, especially if they return the item.
The good thing is that Aerie does give full refunds and only ever does this if the item is eligible for return. You will get a full refund sent directly to your original payment method.
There is one exception when you do not have any proof that you made that purchase, such as not having a receipt. If this is the case, Aeries can either give you store credit or the option to make an exchange.
The store credit will be the exact amount of the item that you are returning so that you can use it on your next Aerie purchase. This is a great option as it is not uncommon for people to lose their receipts or other proof of having made the purchase.
This way, you still get a full refund, even if it isn’t to your original payment method.
Can I Exchange an Item at Aerie?
Aerie also accepts exchanges if you want to make a return but don’t need a refund or aren’t eligible for one. This would be the case if you had no confirmation of having bought the item that you want to return.
Exchanges can be made for any item that is of the same price of the item that you are returning. So if you are retiring a $15 shirt, you can exchange it for a different shirt priced at $15.
Just make sure that this is the original price point and it isn’t marked down or on sale. These kinds of items don’t apply for exchange, and you will have to choose something else to exchange for.
What Is the Return Policy Like at Aerie?
The return policy at Aerie is a great option for shoppers if they need to return something that they are not happy with. You have up to 30 days to do this and can get a full refund, whether you are making the return online or in the store.
This is great as it allows you to really decide if you are happy with your purchase and want to keep it. If you don’t want to keep it, you just have to return it in a new condition.
This means returning it unworn and unwashed as well as still having the original labels and tags attached. As long as this is how you return the item, Aerie should accept the return and issue you a full refund.
Keep in mind that online returns will have $5 dedicated from them to cover shipping costs as well as the shipping label that is given to you.