Postmates processes thousands of online deliveries through its mobile app and online website every day. Customers anticipate their orders and want to check the status of their deliveries.
Here’s everything you need to know about checking your Postmates order and tracking your estimated delivery times.
Table of Contents
- Checking Your Postmates Order
- How to Track My Postmates Order?
- Use the Mobile App
- Common Mobile App Troubleshooting Solutions
- Contact Postmates Customer Support
- Can I Cancel My Order?
- Tracking Postmates Orders
Checking Your Postmates Order
You can check your Postmates order on the mobile app or the website after you place an order. You can access the tracking page online or on the mobile app to see the progress of your delivery. You might also receive a notification about the status of your order.
How to Track My Postmates Order?
You’re probably anticipating your food delivery after placing a Postmates order. Thankfully, you can easily check the status of your Postmates order through the built-in location tracker on the website and mobile app. The built-in tracker might show information such as:
- Show the estimated delivery time
- Show where the driver’s located
- Show the driver’s contact information
- Show the status of your order at the restaurant
Use the Mobile App
You can easily review the status of your Postmates delivery on the mobile app. The Postmates mobile app has a built-in tracker that appears after you place a delivery. The address that you used when placing the order will be the delivery location. You might also receive a notification via text message or email about the status of your delivery.
Mobile Tracking Screen
On the Postmates mobile app, you’ll notice several key features. You might notice a car icon, a green square, a red square, and other pieces of information. Here’s what these pieces of information mean:
- Green square icon: The green square icon identifies where your order is coming from and is typically the restaurant.
- Red square icon: The red square is your drop-off location and the address you used upon placing the order.
- Car icon: The car icon is the delivery courier and indicates where they are on their journey to dropping off your order.
- Progress bar: You’ll also notice a green progress bar at the bottom of the tracking page. The tracking bar fills up to indicate how close the courier is to reaching your location.
Your order has not been picked up by the courier if only the green square and red square appear on the tracking screen. The delivery driver is picking up your order if you notice a car icon in the same location as the green square. The car icon will start to move once the courier starts traveling toward you.
Common Mobile App Troubleshooting Solutions
Sometimes the Postmates mobile app can run into errors and bugs. These software bugs might prevent you from accessing the tracking page and checking the status of your delivery. Here are some common troubleshooting solutions if you experience app delays.
Check Your Internet Connection
In some cases, your internet connection might be preventing you from utilizing the Postmates app and web platform. Be sure you’re connected to a stable WiFi or ethernet connection. You can also try disconnecting and reconnecting your internet to resolve any minor issues.
Restart the App
You might not have access to the Postmates app and experience tracking errors for various reasons. Some way you can resolve this issue is to restart the Postmates software. You can forcefully shut down the Postmates app to see if that resolves the issue.
Restart Your Device
You can also try restarting your device if you’re experiencing issues with the Postmates mobile app. Simply restart your device and wait at least 30 seconds before rebooting. Restating your mobile device can refresh the operating system and resolve minor issues.
Contact Postmates Customer Support
Be sure to contact Postmates customer support if you’re experiencing issues with the tracking page or deliveries.
- You can start by heading over to the official Postmates Help Page and searching for your issue.
- You can contact the Postmates social media pages, like on Twitter at Postmates Support.
- You can try emailing Postmates directly at email@example.com.
How Soon Should I Contact Postmates?
You’ll need to consult Postmates customer support if you experience delivery and tracking errors. You should contact Postmates customer support within 48 hours of your delivery issue at the latest. You might need to provide additional information, delivery details, and more data to process your request.
Can I Cancel My Order?
There are some situations where you might need to cancel your Postmates delivery. Postmates has specific cancellation guidelines that you can read about below.
The Order Hasn’t Finished Processing, and The Courier Hasn’t Arrived
You can easily cancel your Postmates order if the delivery hasn’t finished processing and the courier hasn’t arrived at the merchant. You can cancel your order using the mobile app and will receive no additional charges.
The Courier Is On Their Way to Pick Up the Order
You will have to pay additional fees and charges if the courier is on the way to pick up the order and you cancel it. You’ll have to pay additional fees because Postmates has to pay the merchant and the courier for their efforts. However, you won’t pay any delivery or service fees.
The Order Is On Its Way
You can cancel an order that’s been picked up by the delivery driver and is on its way to your location. However, you’ll be charged the full price for the order, including the items, delivery fees, and service charges. You might have to pay an additional cancellation fee.
Tracking Postmates Orders
You can easily track your Postmates delivery on the mobile app or website after you place an order. The Postmates platform has a built-in tracker that appears after you place a delivery. The tracker will show information such as the estimated delivery time, the driver’s location, and the status of your order.
You might also receive a notification about the status of your order by text or email. You can consult Postmates customer support if you’re encountering errors with your delivery or mobile app. You can also try checking your internet connection and restarting the app to resolve minor bugs.