DHL processes thousands of domestic and international shipments every month. Customers receive various shipping alerts, including “Clearance Processing Complete.”
Don’t panic if you received this status update and aren’t sure what to do. We cover everything you need to know in the article below. Read on for more information.
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DHL “Clearance Processing Complete” Alert
The “Clearance Processing Complete” status alert indicates that the package has passed through the customs of the destination country. After this alert, the shipment is transferred to the mail carrier managing the delivery to the recipient. You may need to use an alternative tracking method after this update.
What’s the time frame for my package to arrive?
The time it takes for the package to arrive depends on the import destination and the distance to the delivery site after you receive the “Clearance Processing Complete” alert from DHL. The delivery speed will also hinge on the shipment method.
For instance, it’s possible that your package was sent to the biggest FedEx facility in the United States, which is located in Memphis. If you reside in Los Angeles, your parcel will take longer to arrive compared to another city in Tennessee or a neighboring state.
Other Factors That Impact Delivery Speed
Other factors that affect common mail carriers like UPS, FedEx, and USPS also apply. Some factors that can impact delivery speed include:
- The shipment speed selected for the order. Expedited DHL orders will ship much faster than standard shipping options.
- Intermediate transit facilities that the package must pass through to reach the recipient.
- Delays, backlogs, and technical issues at intermediate transit facilities.
Thankfully, you can rest assured that the shipment will be transferred to the next mail carrier after you receive a “Customs Clearance Processing Complete” alert.
Follow My Shipment
In some situations, the tracking method you use to locate your order can change after a “Customs Processing Complete” update. The tracking method can change because the shipment is handed to a new mail carrier for the following phase of delivery.
The tracking method is not always like the method you used previously for a ” Clearance Processing Complete” update, and you’ll need to act accordingly. Be sure to check your email and tracking numbers for any updates.
Alternatively, you can use the new tracking number or previous code on the tracker tool of the new mail carrier. You can also contact DHL Customer Services if you encounter issues or require additional assistance.
Use a Universal Tracker Tool
You might not have access to DHL tracking updates if your package was passed along to a separate mail carrier. In these situations, DHL is not shipping your package anymore.
You can use universal tracking services like 17Track or ParcelsApp to locate your package. Most of these services are free; you can enter your tracking number into the field provided. The website will scan prominent mail carriers to locate your package information.
You’ll need to contact DHL Customer Services if you’re encountering errors or “Customs Processing Complete” issues. You can find contact information in your area by accessing the DHL Customer Services page and selecting your region. You’ll be directed to another page where you can choose a contact method, including email, call, and live chat.
Contact DHL Customer Services via Live Chat
Another way to contact DHL Customer Services is through the online Live Chat. If you live in the United States, visit the Help & Support page and click the Live Chat button. A chat window will appear where you can provide your 10-digit shipment number or request additional assistance.
Contact DHL Customer Services via Email
You can also contact DHL Customer Services via email. If you live in the United States, visit the Help & Support page and select your issues under Contact Us. A contact form will appear where you can provide the following information:
- Tracking number
- Email address
- Zip code
- Phone number
- Account number
- A detailed description of your issue
After you provide the information listed above, click the green Submit button to send your email request.
Contact DHL Customer Services via Phone
You can contact DHL Customer Services via phone call to speak with an active representative and receive additional assistance. If you live in the United States, you can call the following number:
- Customer Service: 1-800-CALL DHL (1-800-225-5345)
Remember that hours of operation will vary depending on your location, and you might have to navigate through automated messages to reach a live agent.
The “Customs Clearance Complete” status alert indicates that the package has cleared the customs of the destination country. After this alert, the shipment is transferred to the mail carrier responsible for completing the delivery to the recipient.
You may need to use an alternative tracking method after receiving this update. Check your email for any tracking updates or codes. You can use the tracking page of the new mail carrier or universal tracking tools like 17Track or ParcelsApp. Be sure to contact DHL Customer Services if you encounter additional issues.