Rue21 provides customers with a comprehensive return policy that allows them to refund merchandise they aren’t satisfied with. However, there’s a lot to consider if it’s your first time returning retail products online.
Thankfully, in the article below, we cover everything you need to know about the rue21 Return Policy and the return process. Read on for more information.
Table of Contents
Does Rue21 Have a Return Policy?
Rue21 has a Return Policy that allows customers to refund eligible merchandise within 60 days of the original purchase date. Customers must have the original receipt or packing slip to receive reimbursement for their original payment method. Rue21 accepts returns on almost all products, including lingerie, jewelry, accessories, and swimwear.
The rue21 Return Policy allows customers to refund almost any products, whether they purchased them online or in-store. Like other retail policies, there are specific guidelines and restrictions you should be aware of. Here are a few basics to get you started:
- Customers have 60 days from the original purchase date to return merchandise.
- You must have a valid proof of purchase to qualify for a refund or product exchange. Proof of purchase can include the original sales receipt or the packing slip.
- There are no limits to exchanging merchandise.
- You can return jewelry, fragrances, accessories, and lingeries. Swimwear is eligible for return as long as it has the original hygienic liner and tags attached.
Can I Return Merchandise Without Proof of Purchase?
You can still return merchandise to rue21, even if you don’t have the original sales receipt or packing slip. You will receive the refund through in-store credit that you can use at any rue21 location or online.
Note: The amount you receive corresponds to the product’s current price, which might be less than what you originally paid.
Can I Return Any Product?
The rue21 Return Policy allows you to refund all merchandise, including jewelry, fragrances, accessories, lingerie, and swimwear. However, swimwear must include the original hygienic liner and tags in qualifying.
Rue21 In-Store Return Policy Explained
You can return eligible products to any rue21 in-store location. Eligible returns are accepted even if it isn’t the same shop where you originally purchased the merchandise. Be sure to bring your original sales receipt if you have it.
Unfortunately, you cannot return in-store purchases to the rue21 online facility. If you send in-store purchases to the online facility, they will be sent back, and you’ll be responsible for the expenses. All rue21 in-store purchases must be returned to in-store locations.
The Rue21 Return Policy for Online Purchase Explained
The rue21 Return Policy for online orders is nearly identical to in-store purchases. However, there are a few differences you should be aware of. Here are some basics to give you a better idea of what to expect.
You Can Return Online Orders In-Store or By Mail
Customers can return the merchandise in-store or by mail if they purchase rue21 products online. You’ll need to include the original packing slip to receive reimbursement to your debit or credit card. Without the original packing slip, you’ll receive merchandise credit you can use online or at in-store locations.
How to Return Rue21 Products Online?
You can use the following steps if you’re returning rue21 products online.
- Place your products in the original resealable bag they were shipped in.
- Seal the bag with the original packing slip. You may want to make a copy for your records.
- Remove previous labels and attachments before shipping. Removing these labels helps reduce confusion and shipping issues.
- You can use FedEx, UPS, or your preferred carrier to return your products to rue21. Rue21 recommends using a carrier that allows you to insure and track your package.
Note: You’ll have to pay shipping fees, as rue21 doesn’t accept cash for return deliveries.
If You Don’t Have the Original Packing Slip
If you don’t have the original packing slip, you can write the following information on a piece of paper and include it in your delivery:
- Order number
- First and last name
- Your address
What If I Paid With Klarna?
You can still return products if you paid with Klarna. If you purchased merchandise online with Klarna, you’d receive a full refund on your debit or credit card. You’ll receive in-store credit if you return products to a physical rue21 location. You’ll be charged every other week if you have remaining Klarna payments.
You may need to contact rue21 Customer Service if you require assistance or have additional questions. There are two primary methods for reaching the customer service department at rue21, including phone and email.
You can reach rue21 Customer Service via phone if you require product return assistance or have additional questions. You can contact rue21 at the following number and timeframes:
- Available Monday through Saturday, 10 AM to 7 PM EST.
You can use the online Contact Form to reach rue21 Customer Service if you need additional assistance or have questions. Visit the online Contact Form page and provide the following information to start:
- First and last name
- Email address
- Zip code
- Inquiry subject
- Order number
After filling out the form, click the Submit button to finish. You’ll hear back from the rue21 Customer Service team within one to two business days.
Rue21 has a Return Policy that allows customers to refund eligible merchandise within 60 days of the original purchase date. Rue21 accepts returns on almost all products, but swimwear must include the original hygienic liner and tags. Customers must have the original receipt or packing slip to receive reimbursement for their original payment method.
Online orders can be returned online or at in-store locations. In-store purchases must be returned to in-store rue21 locations. For more information, use the rue21 Frequently Asked Questions section or contact customer support at 1-866-533-4783.