If you got a DHL partial delivery notification, you may be wondering what this means and if you should be worried. This is a common notification from DHL that many customers may not automatically understand when they see it.
DHL has many different kinds of notifications that it uses to let its customers know what is going on and where their packages are. Though customers may not always know exactly what these notifications mean, making them less helpful.
Keep reading to find out why you got a DHL partial delivery notification in what could cause this kind of issue to occur during your shipment.
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What Is a DHL Partial Delivery?
A DHL partial delivery notification means that your package was shipped in separate packages for a single order. So if you bought two items together, they may not have been shipped in the same packaging as one item but were split up.
This is a confusing notification at first, but it is really quite simple. This is just a notification to warn you that you may get one part of your order before you get the other part if two items were packaged separately.
This usually means that both items were shipped together, but one got ahead of the other one, or the other package was delayed in some way. This is very common for packages that are sent separately though they are one order.
The good thing is that this is not a serious issue as the other half of your order is on its way. A DHL partial delivery does not automatically mean that something has gone wrong in that your package is going to be delayed.
That is not something that you need to worry about when you first get a DHL partial delivery notification. This is just your warning to not worry if you receive only one part of your order.
This can be annoying, but there isn’t anything you can do about it until you get the other half of your package. Even packages that are shipped at the exact same time can end up being delivered at different times.
What Causes a DHL Partial Delivery?
Now that you know what a partial delivery is, you probably want to know what would cause this. This has to do with DHL and its option for sellers to use split shipments.
These are also known as partial shipments, as vendors are able to send a few items from an order but not everything together. So a vendor could send three items to you out of the four that you ordered if the fourth is not in stock at the moment.
This is just an example of how split shipments work, as the seller can divide your order into multiple packages. This would trigger a DHL partial delivery notification when only half of your order arrived.
This is a very common method that many places use when shipping things to customers. It doesn’t create any real issues as you will get your other packages, they just may be a little bit delayed.
You may not realize that your order has been split up when it is shipped, which is why DHL will notify you of a partial delivery. This way, you will not be surprised when you find that only half of the items you ordered are in the package that was delivered.
If after several days the other parts of your order do not arrive, you may have to call someone to report this. There may be a delay, and the tracking information may not be up-to-date with what is going on with the packages.
You may also get a notification saying that there is more than one package in your shipment, and they will be arriving at different times.
Why Is My Tracking Information Stuck On Partial Delivery?
If you have been checking the tracking information for your packages and see that it is stuck on the partial delivery status, there may be something wrong. If this has been the case for more than five business days, there may be a delay.
If this is the case, you should contact the seller to ask about when the packages were mailed. If they were mailed at the same time as the ones that you have already received, they have most likely experienced some kind of delay in shipment.
If that is the case, you will need to contact DHL directly to request that it looks into this issue further. DHL customer service will be able to look into this more in-depth than you or the seller would be able to.
This way, if something happened to the packages and they were lost in transit DHL will be able to find that out. And if that is the case, it will proceed further with helping you to get replacements for what was lost.
What Does DHL Partial Delivery Mean?
DHL partial delivery notifications signify that your order was split into multiple packages. So if you place an order for five items, that seller may have divided the order into three different shipments.
If one of your packages was delivered before the others, this would trigger a partial delivery notification to be sent to you. This is not serious, it simply means that your order was separated, but the other parts should be catching up soon.
This is very common as many sellers prefer to split up orders depending on what is in stock and what they need to ship out. It is usually not an issue since packages sometimes ship at different speeds despite being shipped at the same time.