GameStop offers a wide variety of consoles, electronics, video games, accessories, and more. Many customers like to purchase a warranty or service plan when purchasing new electronics.
The GameStop warranty, known as the Product Replacement Plan, has left many customers wondering whether or not their console is covered by theft. Here’s what you need to know.
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Does the GameStop Warranty Include Theft?
The GameStop warranty, known as the Product Replacement Plan, does not cover or include theft. The Product Replacement Plan states that any damages caused by theft are not covered by GameStop. The GameStop Product Replacement Plan offers repair or one-time replacement at their sole discretion.
What Does the GameStop Warranty Cover?
The GameStop warranty, known as the Product Replacement Plan (PRP), isn’t actually a warranty. The PRP isn’t insurance or a warranty; it’s only a product replacement plan. The PRP is designed to offer customers a one-time replacement for normal damages. However, this will vary on location, state, and employee.
The Product Replacement Plan Offers One-Time Replacements
GameStop’s Product Replacement Plan offers one-time-replacements or repairs at their sole discretion. They offer these services for hardware covered by the plan in the event of a malfunction that isn’t covered by any other insurance, warranty, or contract.
The PRP Offers Hassle-Free Replacement
GameStop states that the Product Replacement Plan offers hassle-free replacement. This means you can go into a GameStop and receive the same-day in-store replacement for your damaged goods. This is so customers don’t have to go through the lengthy process of sending their items to the manufacturers for replacement or repair.
Your Mileage Will Vary
Your mileage will vary when it comes to GameStop’s Product Replacement Plan. Many customers and GameStop employees have confirmed that the plan varies from location, store, and employee.
For example, one employee stated that if you brought in a new PS4 with disc errors, they would simply check the serial number and offer you a new one. Keep in mind that the PRP is mostly an honor system, so what you bring in is what you’ll receive—no extra controllers or cords.
Another employee states that in some areas, GameStop employees make unrealistic claims saying they’ll replace almost any item regardless of the damage. This might be a sales tactic to increase metrics. Employees who replace items this way might also be breaking GameStop policy.
You’ll need to check your location, store, and state laws before proceeding.
Is the GameStop PRP Worth It?
Generally speaking, GameStop’s PRP is meant to save you hassles. The plan is designed to allow you to swap out a console at the store on the same day instead of calling the manufacturer and sending it through the mail.
The GameStop Product Replacement Plan might be right for you if you prefer the convenience and want a same-day replacement for common defects.
Will the GameStop Warranty Cover Theft?
The GameStop warranty, known as the Product Replacement Plan, does not cover or include theft. The Product Replacement Plan is actually only a plan, not insurance or a warranty. It doesn’t cover any damages caused by theft and won’t replace stolen goods. The PRP offers repair or one-time replacement at their sole discretion.