If you are a frequent DoorDash customer, you might have experienced order confirmation delays. These can not only be irritating but very inconvenient.
There are a few reasons why your order might be stuck on confirming, and here is how you can try to fix it.
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Why is DoorDash Taking So Long to Confirm My Order?
If DoorDash is stuck on confirming your order, it may come down to a few common things. Such as heavy traffic, a slow restaurant, or a slight delay with your driver.
These are all things that can delay confirmation of your order.
If a Dasher was never assigned to your order, this could also cause a delay. You should be able to check the status of your order by going to your DoorDash account in your orders section.
Here, you should be able to see where your order is in DoorDash’s system. It is not uncommon for orders to go unassigned, so you will want to check to see if you even have a driver for the order.
If you do, have a Dasher assigned to the order, they are most likely experiencing a driving delay or an issue with the restaurant. Some restaurants take longer to prepare food, or there might be an issue with the driver’s red card.
It is also not uncommon for Dashers to get stuck in traffic depending on what time of day you placed your order.
What Happens If My Order Isn’t Confirmed?
If your order is never confirmed because no driver took it, DoorDash should issue you an immediate refund. They will automatically do so after about an hour.
If you do not want to wait that long, you can go ahead and cancel the order, which will also result in an immediate refund.
Things are a little more complicated if your order has gone through to a driver. If a driver has taken your order but it is stuck on confirming, you can still cancel the order.
The problem with this option is that you will not be refunded for any orders placed after the restaurant has taken your order. You may be issued a refund for delivery costs, but that is it.
If your order is stuck on being confirmed and the Dasher has not contacted you. You could try to directly contact them to see what is taking so long, or you could contact DoorDash support.
It is a good idea to give the driver 20 to 30 minutes extra in case they are experiencing a delay. But if you have not heard from them by then, it is best to contact DoorDash.
In rare cases where the driver doesn’t show up even after picking up your order, DoorDash will usually still refund you. As long as they can see that you did not get your order, you should get a full refund.
This does not often happen, but it is a possibility.
What Do I Do If I Am Tired of Waiting For My Order to be Confirmed?
If you have waited past your estimated delivery time and do not want your order any more. You could always cancel the order, but you run the risk of not getting a refund.
You could always contact DoorDash support to try to sort out the issue. But if your order is significantly late and not confirmed, they may issue you a refund.
As long as you have not received the food and have no proof that it is on its way, DoorDash will most likely give you a refund.
What Happens If My Food Arrives Late and Cold?
If you do eventually get your order, but it is significantly late and is cold. You can call DoorDash support to complain.
Food delivered 30 minutes to an hour late should always be refunded if you are unhappy with the order. Especially since it arrived in bad quality.
DoorDash is pretty good at trying to keep its customers happy. So it will most likely issue you a full refund for delivering a damaged or late order.
Why is it Taking DoorDash A Long Time to Confirm Order?
If DoorDash is taking a long time to confirm your order, your Dasher might be experiencing some delays. Whether that be driving delays like rush hour traffic or a delay at the restaurant.
If your order is not confirmed yet, and you do not have a driver assigned, your order has most likely been declined by the available Dashers.
These are the two reasons why your order might not be confirmed on DoorDash. This can be very frustrating, but it is often out of your hands.
All you can do is contact DoorDash support to try to figure out what the issue is. From there, they should be able to help you resolve the issue, whether that be getting your order to you or canceling it and providing a refund.