FedEx processes over 5 million deliveries every month across the globe. As you can imagine, customers come across different messages and tracking updates, including “Delivery Option Requested.”
Don’t panic if you receive a “Delivery Option Requested” notice from FedEx. The article below covers everything you need to know and your available options.
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FedEx “Delivery Option Requested” Meaning
You may receive the “Delivery Option Requested” update from FedEx when tracking an order. This message happens when the receiver or shipper adjusts delivery instructions on the package. Delivery instructions may include the date, hold times, pickup times, and redirection.
The “Delivery Option Requested” tracking message from FedEx occurs when changes are made to the delivery information. Changes may include:
- Package canceled by the shipper
- Adjustments to the delivery date
- Changing incorrect address information
- Redirecting the delivery to a different address.
- Requests for the parcel to be picked up at a FedEx office.
- Requests to pick up the parcel from a FedEx pickup site, like Walgreens.
- Adjustments to the delivery instructions or where the courier should drop off the package.
The “Delivery Option Requested” message can arise when the recipient or sender adjusts the delivery instructions. Be sure to contact FedEx customer support if you have additional questions or concerns about your delivery.
The “Delivery Option Requested” message can occur when the receiver or sender makes changes. You don’t have to do anything if you made the changes to the delivery instructions. The update message confirms any changes you have made, and the tracking and shipping information should reflect your changes.
For instance, you might select to pick up the package at a FedEx site like Walgreens. The delivery information will update alongside the scheduled drop-off date. However, there are situations where the sender makes adjustments.
If You Didn’t Make Changes to the Delivery Options
The sender most likely made adjustments if you notice the “Delivery Option Requested” notice and haven’t made any changes to your order. The sender can adjust several aspects of the delivery, including holding the package, canceling the shipment, and more.
If the tracking details don’t show any significant changes, you can have two options depending on the situation:
- Consult the sender about the Delivery Option Requested notice.
- Accept the delivery changes and instructions as they are.
Generally speaking, the adjustments made to FedEx delivery instructions won’t significantly impact your delivery. You’ll typically receive the package as expected. However, you can consult the sender or FedEx customer support if you’re concerned about the delivery.
FedEx’s “Delivery Option Requested by Receiver”
You’ll sometimes receive a “Delivery Option Requested by Receiver” tracking notice from FedEx. This notification is a more specific variant of the “Delivery Option Requested” notice. The exact circumstances apply to this message, and it’s mostly a confirmation notice.
You shouldn’t have to take additional actions when receiving the “Delivery Option Requested by Receiver” notice. Be sure to contact FedEx customer support if you have further questions or concerns about your delivery.
How Long Does It Take for a “Delivery Option Requested” to Be Accepted?
Generally speaking, alterations to delivery instructions will be made immediately and appear in the tracking information of the delivery. However, there are some situations where this can vary or be confusing.
For example, there may be delays if the recipient changes delivery instructions for pick up. In this situation, the tracking information will reflect the pickup method. But the recipient will be notified if the package is not ready or hasn’t reached the pickup site.
In other situations, changes to delivery will not go through because the order is not “out for delivery.” Situations can include placing a hold for pickup or redirecting an order.
How to Contact FedEx Customer Support
You may need to contact FedEx customer support if you encounter “Delivery Option Requested” messages or other issues. Thankfully, there are several options and resources available.
Contact FedEx Customer Support via Virtual Agent
You can use the online FedEx Virtual Agent if you encounter the “Delivery Option Requested” notice or require additional assistance. Visit the FedEx Customer Support page and use the chat box at the top of the page to ask a question. The virtual agent will respond with helpful information and resources you can use to solve the issue.
Contact FedEx Customer Support via Phone
You can find FedEx Customer Support phone numbers online based on region and issue type. Simply visit the FedEx Customer Support Center page and select your delivery type and region to find available phone numbers. Here are a few numbers to get you started:
- S. Customer Service: 1.800.Go.FedEx or 1.800.463.3339
- S. International Customer Service: 1.800.247.4747
- S. Billing Inquiries: 1.800.622.1147
You may receive the “Delivery Option Requested” update from FedEx when tracking an order. This message happens when the receiver or shipper adjusts delivery instructions on the package. Delivery instructions may include the date, hold times, pickup times, and redirection.
If you made adjustments to the delivery instructions, there isn’t much to worry about, and the message is a confirmation update. If the sender changes the delivery, you can accept the new instructions, contact the sender, or consult FedEx Customer Support.