Are you planning to shop Hello Molly and want to know what their return and refund policies are before spending money? Or maybe you’ve already made a purchase but aren’t completely satisfied with your item.
Either way, this post will break everything in the Hello Molly return policy down for you so you can be prepared when making a return.
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What Is Hello Molly’s Return Policy?
Hello Molly will accept returns for store credit within 30 days of their delivery date as long as they meet the eligibility requirements. Returnable items can’t be worn, stained, washed, or have perfume and must have all tags intact. Some purchases can’t be returned such as personal or sale items.
The Hello Molly return policy is quite strict but simple to understand.
Hello Molly Return Policy At A Glance
This article covers the policy more in-depth, but the table below shows the most important information you’ll need to know about returning something to Hello Molly.
| Return Window | Refund Type | Eligible Items | Non-returnable Items | Requirements |
| Within 30 days of merchandise delivery date | Store credit in the full amount (unless the item was faulty, in which case a refund is issued in the original payment form) | Clothes, shoes, jewelry (other than earrings), bags, sunglasses, watches, and other items that don’t pose a sanitary risk or part of their Final Sales | intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers, and any Final Sale items | Merchandise must be unworn, unwashed, unstained and unperfumed. Additionally, they must have all original tags intact including the Hello Molly hang tags.
Footwear must be in its original box that’s also in its original condition with no postal labels. |
Returns are generally processed within 7 -10 business days from receiving them at the Hello Molly Sydney warehouse. However, delays around high volume periods or Holidays should be expected.
It’s also important to note that original shipping costs will not be credited to your Hello Molly store credit balance. Additionally, you may be required to pay another shipping cost if the item isn’t considered eligible for a return once it’s been received at the warehouse.
Faulty Merchandise Return Policy Explained
According to their policy, refund requests due to faulty items must can’t be guaranteed without photographic evidence of the faulty item.
Hello Molly asks that you email them as soon as possible regarding any faulty merchandise to encourage a speedy resolution.
Their website doesn’t specify whether they issue full or partial refunds, so keep that in mind as well.
Refunds are usually processed and are credited to your bank account or card within 5-7 business days. If it takes longer than that, you should contact your financial institution to inquire about pending refunds.
If you still haven’t received your refund after that, you are encouraged to email the Customer Care team at info@hellomolly.com to resolve the issue.
Additionally, Hello Molly doesn’t refund or otherwise reimburse any foreign transaction fees or return shipping costs.
How To Return A Hello Molly Purchase (United States)
Returning your eligible item is straightforward and simple. Just make sure your return follows the guidelines and policies mentioned above.
- Start your return by visiting the Hello Molly return page (you will need your order ID and the email address used for the purchase)
- Package up your order either in the original packaging or your own
- Purchase the return shipping label per their instructions and link on their returns page
- Print and apply the return shipping label to the package (be sure to remove the original label or completely cover it with the new one)
- Drop off your package at a USPS office
Hello Molly doesn’t cover shipping costs, so be prepared to pay for shipping out of pocket.
If you need help you can email their customer service at returns@hellomolly.com or call +1 (818) 900-7796.
How To Return A Hello Molly Purchase (Outside Of USA)
Returning a Hello Molly order outside of the United States is similar to the steps above with a few differences depending on your country’s postal service.
- Print and fill out the return form on the same return page as above to include in your package (or include a note with your order details)
- Pack up your order with the form, either in the original packaging it came in or your own
- Purchase a return label using your local postal service, print it, and affix it to the package (making sure to remove the original label or cover it completely)
- Ship using your preferred postal office/shipping supplier
The following address is where you’ll be shipping to.
HELLO MOLLY RETURNS
8 Hiles Street
Alexandria NSW 2015
Australia
If you need assistance or suggestions for the most cost-effective shipping method in your country, you can email customer service at returns@hellomolly.com or call them at +1 (818) 900-7796.
How To Get A Refund From Hello Molly
Only faulty items are edible for a refund in the original payment method. Any purchases that are returned for other reasons such as the wrong size are not eligible for a refund.
Does Hello Molly Offer Exchanges?
No, Hello Molly doesn’t offer exchanges under any circumstance. You may be able to return your purchase and use the store credit for the correct item, but no exchanges will be offered.
Can I Return Hello Molly Purchases?
You can return your purchase to Hello Molly within 30 days of delivery if it’s not an item from their exclusions list. Eligible returns must be unworn, unwashed, unstained, and without perfume. They also must have all original tags intact. Personal and clearance items can’t be returned.