With over 340,000 participating restaurants, DoorDash has become the delivery app king. However, not all of these locations handle payments the same way. That’s where the Red Card comes into play.
Some participating restaurants require delivery drivers to use the Red Card as payment. But what happens if you or your delivery driver lose their Red Card mid-shift?
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What Do I Do If I Lost My DoorDash Red Card?
If you’ve recently lost your DoorDash Red Card, don’t worry; you’re not the only one. DoorDash offers free replacement Red Cards, whether they’re stolen or misplaced. DoorDash will allow you to deliver orders that don’t require a Red Card for two weeks in the event the card is lost.
How to Report a Stolen or Lost Red Card
Reporting a stolen or lost Red Card is incredibly straightforward and done through the DoorDash app. The process will differ slightly depending on your smartphone’s operating system.
For iOS
- First, log in to your Dasher app and select “Account” in the bottom bar.
- Located at the top of the screen, you’ll see “Lost your Red Card? Tap here to remove it from your Dasher Account.”
- Select this option and follow any other prompts necessary.
For Android
- First, log in to your Dasher app and select the Menu located near the upper left-hand corner.
- Under “Account,” select “Red Card.”
- Select “Mark as Lost” on the following screen. Follow any other prompts necessary.
How Do I Activate My Red Card?
Activating your DoorDash Red Card is incredibly straightforward and takes only minutes. Here’s how to activate your Red Card for iOS and Android devices.
Activate for iOS
- Open the Dasher app and select “Account.”
- Locate and tap the red-colored link at the top of the page that reads, “Did DoorDash give you a payment card?”
- Enter your Red Card’s delight number and last four digits to activate.
Activate for Android
- Open the Dasher app select the Menu icon in the top-left corner.
- Choose “Red Card” from the dropdown menu.
- Enter your Red Card’s delight number and last four digits to activate.
How to Get a Free Replacement Card
DoorDash offers free replacements on lost or stolen Red Cards. Due to the COVID-19 restriction, you can only receive replacement Red Cards via mail. To get a free replacement card, follow these simple steps:
- Navigate towards the DoorDash Store and choose Dasher Gear.
- Scroll all the way down and choose the Red Card matching your region.
- Finally, determine your preferred shipping method and quantity. Select “Add to Cart” and follow the checkout procedures.
How Long Does It Take for the Red Card to Arrive?
Unfortunately, free replacement cards do not utilize standard shipping procedures. This means your free replacement card can take anywhere from 15-30 business days to arrive. DoorDash does offer other shipping methods for additional fees.
Priority Mail: Red Card will arrive in 2-4 business days for an additional $8.75
First Class Mail: Red Card will arrive within 4-7 business days for an additional $4.00
Can I Use Multiple Red Cards?
Some dashers have multiple Red Cards in the event one gets lost or stolen. DoorDash even recommends a spare or backup Red Card.
Keep in mind your spare Red Card won’t be activated. If you do lose the first card, you’ll have to report it as lost/stolen and start your backup.
Can I Deliver Orders Without a Red Card?
Yes, you can still deliver orders even without a Red Card. However, there are some caveats to be aware of. DoorDash will allow delivery drivers to complete orders for two weeks without a Red Card. During these two weeks, your account won’t receive orders requiring the card. After this two-week period, you’ll need to activate a new Red Card to continue making deliveries.
What If I Don’t Report My Red Card as Lost or Stolen?
Technically speaking, you don’t have to report a lost Red Card if it’s misplaced or stolen. However, this means you won’t be able to accept orders requiring a Red Card, or you’ll have to pay for them yourself.
Why would you not want to report a missing Red Card? If you don’t report a missing or stolen Red Card, you won’t be given the two-week grace period to activate a new one. This means you can effectively dash without ever having a Red Card; you’ll just need to avoid specific locations.
If you are interested in the Red Card from Doordash?
- How to find your Doordash red card pin
- Can I do Doordash without a red card?
Can I Pay For Red Card Orders Myself?
In the event you misplace your Red Card, or if it fails, you can pay for delivery orders yourself. Doing so will allow you to keep dashing without interruption. DoorDash will reimburse its drivers for these personal expenses. Here’s how to receive a reimbursement:
- Take a photo of the order’s itemized receipt.
- Contact DoorDash Support to begin the reimbursement process. Ensure you’re ready to submit any pictures or information when requested.
Keep in mind the reimbursement will either be transferred with your standard weekly pay or be accessible via the Fast Pay option.
I Lost My DoorDash Red Card. Now What?
If you’ve recently misplaced your DoorDash Red Card, you can request a free replacement through the DoorDash Store. You’ll be allowed to dash for two weeks without a Red Card; after that, your account will be timed-out until you activate a new one.