MeUndies processes thousands of online orders every month. But sometimes men and women need to return products that aren’t satisfactory.
Thankfully, in the article below, we cover everything you need to know about the MeUndies Return Policy and return process.
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Does MeUndies Have a Return Policy?
MeUndies allows customers to return eligible products they aren’t satisfied with for a full refund within 45 days. Qualifying products are unwashed, unworn, and in the original condition, they were delivered in. MeUndies provides an online self-service portal so customers can quickly return products.
MeUndies allows customers to return eligible products for a full reimbursement within 45 days of the original transaction. Customers can use the online self-service portal to quickly return eligible merchandise. Products qualify for a return if they meet the following standards:
- Undergarments: They must be unwashed, unworn, and in the original condition they were shipped in. It cannot be tried on.
- Socks: Must be unworn with the original packaging undamaged.
- Bralettes, Apparel, and Accessories: Must be unwashed and in the original condition it was shipped in.
- Swimwear: It must be unwashed, and in the original condition it was shipped in. Swimwear must also have the original hygiene sticker intact.
Note: You can contact the MeUndies CheekSquad customer service department if you’re unsure if your products meet these guidelines or need additional assistance
Online Self-Service Return Portal
MeUndies provides customers with an easy-to-use online self-service portal. The online portal allows customers to process merchandise returns with fewer hassles. Customers must include the following information:
- Order number
- Email address
- Shipping zip code
Note: If you purchased merchandise with guest checkout, select “gift return.” To start the return process, you can provide your order number and shipping zip code.
MeUndies does not currently offer product exchanges. Customers can only receive refunds for eligible items. You will need to refund your original purchase and place a new order for a different size or style. Refunds are typically reflected on bank statements within five business days.
Is the return policy the same for bralettes, apparel, accessories, and swimwear?
The MeUndies Return Policy also applies to Bralettes, Apparel, Accessories, and Swimwear. These products must be unwashed and in the original condition, they were shipped in. Swimwear merchandise must have the original hygiene sticker intact.
MeUndies Provides Prepaid Return Labels
Currently, MeUndies only provides prepaid returns for domestic requisitions. International returns, including Canadian, require the customer to pay return shipping fees using the mail carrier of their choice. You can find the return MeUndies return address online here.
Some MeUndies products don’t qualify for a return, including Mystery Packs, Face Masks, and Face Gaiters. These items are final sale. MeUndies recommends customers double-check the sizing chart and order details before they purchase to avoid issues.
MeUndies processes refunds within three business days or less after the return arrives at their warehouse. Customers should notice the reimbursement on their bank statement within 2-7 business days, depending on the bank. Customers who purchase merchandise with in-store credit will receive credit towards their MeUndies account.
Combine Multiple Return Orders
Customers should ensure the return package contains the merchandise pre-authorized for a refund if they return multiple orders. Merchandise from separate orders must be packed separately, using the order number and return labels.
MeUndies will send the entire package back to the customer if there are additional products that are not authorized or if products are missing that were expected for return. In these cases, the return will be voided, and you will have to start the process again.
Contact MeUndies Customer Support
There are several methods for contacting MeUndies customer support, including email, text, social media, and online chat.
You can contact MeUndies customer support via Live Chat by clicking the Let’s Chat button. The Live Chat feature is available 24/7 PST, seven days a week.
You can contact MeUndies customer support via email by visiting the Submit a Request page. Use the drop-down menu to select your issue, fill out your information, and click submit to send your request. MeUndies typically responds within two business days.
You can contact MeUndies customer support for additional assistance via text message at 888-552-6775. MeUndies typically responds within less than an hour. Standard data rates may apply depending on your situation.
MeUndies allows customers to return eligible products they aren’t satisfied with for a full refund within 45 days. Qualifying products are unwashed, unworn, and in the original condition, they were delivered in.
MeUndies provides an online self-service portal so customers can easily return products. To start, you’ll need to include your order number, email address, and shipping zip code.