Nastygal processes thousands of orders each month. Unfortunately, not all customers are satisfied with their purchases and need to make a return.
We cover everything you need to know about the Nastygal Return Policy and return process in the article below. Read on for more information.
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The Nastygal Return Policy
Nastygal provides customers with a Return Policy for eligible products within 28 days from when they receive the shipment email. Products must be unworn, unwashed, and have the original tags intact. Customers can use the Return Portal to start the process. Nastygal does not accept merchandise returns after 28 days.
Nastygal has an extensive Return Policy for eligible products within 28 days from the original shipment email. Like other retail policies, there are certain restrictions and guidelines customers must adhere to. Here are the basics:
- Products must be unworn and unwashed.
- Pierced jewelry and face masks are not eligible for return for health and hygiene purposes. These products do not qualify for a refund either.
- Intimate toys that have an opened seal do not qualify for return or refund.
- Undergarments and swimwear must have the original hygiene seal to qualify for a return.
- Beauty items and accessories do not qualify for a return for hygiene purposes.
- Footwear must be tried on indoors to qualify for a return.
- All merchandise must have the original tags intact.
Return Products After 28 Days
Unfortunately, Nastygal does not offer product returns after 28 days from the original shipment email.
The company states they move fast and turn around their merchandise quickly, meaning they cannot resell your products after 28 days.
How Long Do Refunds Take?
It can take up to three days for a return package to arrive at Nastygal when you use the online return portal. Afterward, it can take up to seven days for your reimbursement to appear in your bank account, depending on the bank or financial company.
Nastygal will issue the reimbursement to the original payment method used when the order was placed. They will also send a confirmation email to notify customers their return was a success. Customers can use the Contact Us page if they haven’t received a confirmation email after 14 days.
Return Nastygal Products Online
Nastygal provides customers with an online portal for product returns. You can visit the online portal and provide your order number, email address, and last four digits of your phone number to start the process. However, there are additional steps that we cover below.
How to Return Nastygal Products?
You can determine the postage price of your return in the online Nastygal portal, or you can download a return label and pay at the nearest post office. Nastygal advises customers to use a trackable carrier and keep their proof of purchase receipt. Here are the steps to return Nastygal products:
- Visit the online portal and provide your order number, email address, and the last four digits of your phone number.
- Choose your preferred shipping method. You can print return labels at home or choose in-store solutions.
- Process and pay for your return method in the Nastygal online portal. Be sure to keep the proof of postage.
- Pack your items following the instructions and drop the order off using your preferred option.
- Be sure to track your return package and inbox. Nastygal will send a confirmation email once they receive your return package.
Note: If you purchased products with a Nastygal gift certificate or in-store credit, they would send a replacement with the value of the reimbursement.
Contact Nastygal Customer Service
You may need to contact Nastygal Customer Service for additional support or assistance. Unfortunately, Nastygal does not have a phone line. But there are several methods available, including the Online Virtual Assistant, Facebook, Twitter, Email, and Apple Message.
Contact Nastygal Customer Service via Virtual Assistant
You can Contact Nastygal Customer Service via the Online Virtual Assistant for additional support or inquiries. Start by launching the Contact Us page and clicking the Virtual Assistant button. A chat box will appear where you can specify your issue and provide additional information.
Be sure to include your full name, email address, and your order number when you consult Nastygal Customer Service.
Contact Nastygal Customer Service via Facebook
You can Contact Nastygal Customer Service via Facebook for additional support or inquiries. Start by launching the Contact Us page and clicking the Facebook button. A new tab will open, and you’ll be directed to a Facebook Messenger where you can specify your issue and provide additional information.
Be sure to include your full name, email address, and your order number when you consult Nastygal Customer Service.
Contact Nastygal Customer Service via Twitter
You can Contact Nastygal Customer Service via Twitter for additional support or inquiries. Start by launching the Contact Us page and clicking the Twitter button. A new tab will open, and you’ll be directed to Twitter, where you can specify your issue and provide additional information.
Be sure to include your full name, email address, and your order number when you consult Nastygal Customer Service.
Contact Nastygal Customer Service via Email
You can Contact Nastygal Customer Service via Email for additional support or inquiries. Start by launching the Contact Us page and clicking the Email button. You’ll need to select your Subject type from the drop-down menu and provide additional information.
Be sure to include your full name, email address, and your order number when you consult Nastygal Customer Service.
Contact Nastygal Customer Service via Apple Message
You can Contact Nastygal Customer Service via Apple Message for additional support or inquiries. Start by launching the Contact Us page and clicking the Apple Message button. Be sure to include your full name, email address, and your order number when you consult Nastygal Customer Service.
Nastygal provides customers with a Return Policy for eligible products within 28 days from when they receive the shipment email. Products must be unworn, unwashed, and have the original tags intact. Nastygal does not accept merchandise returns after 28 days.
Customers can use the online Return Portal to start the process. Provide your order number, email address, and last four digits of your phone number. Follow the prompts to complete the process. You can also contact Nastygal Customer Service online for additional support or assistance.