If you have bought items from Windsor and you need to return something, you probably want to know more about the return policy at the store. This is a commonly asked question as many customers end up finding themselves needing to make a return.
This is why it is always best to look into the return policy for a store before you ever buy from that store. Though many customers forget to do this and will have to look into the return policy once they actually need to make a return.
Every store has different kinds of return policies, so it is worthwhile to take the time to get familiar with them. Keep reading to find out what kind of return policy Windsor has and what items you cannot return to Windsor.
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What Is the Windsor Return Policy?
Windsor has a very general return policy that is easy to follow if you are not happy with a purchase. It has made this return policy simple and straightforward so that there is no confusion for customers when they go to make our return.
This is good news for customers because some stores tend to make returning items as difficult as possible. Thankfully Windsor doesn’t do this and has made it easy for customers to make returns so that they can have a positive shopping experience.
If you have bought an item in the Windsor store, you have up to 30 days after making that purchase to start your return. This is very easy to do as you can just bring your item into the store with a receipt to request a return.
You can make your return to any Windsor store as long as you have the receipt as proof of the purchase. You can also do this if the item that you bought is defective or damaged and you only realized it after making the purchase.
Exchanges are also allowed if you simply want a different size, style, or color in the item that you have bought. Exchanges can also be handled in the store if you bring the item and the receipt with you.
Can Online Windsor Items be Returned?
Online Windsor items can be returned, though this process is going to look a bit different than it does for in-store returns. The first thing to remember is that Windsor is going to charge you a small shipping fee to make the return.
This is nonnegotiable as Windsor does not provide a prepaid shipping label for you. You will have to pay for this yourself as Windsor does not cover this kind of return fee.
However, you can avoid this fee by making your online return to a Windsor store near you. Many stores do not allow this, but this is allowed at Windsor as it is an easier way and a cheaper way of making your return for something you bought online.
Though, keep in mind that you cannot make online returns for in-store purchases. You can only make in-store returns for online purchases, not vice versa.
When you want to make a return online, you will need to request this by filling out a form on the Windsor website.
What Windsor Items Are Not Returnable?
Though Windsor has a pretty generous return policy, it does have requirements that you must follow for your return to be eligible. If you do not follow these return rules, your return will be rejected, and you will not get the refund that you are looking for.
This is something to keep in mind and is a very good reason for closely looking at the return policy for the store. There are several items that are not returnable, so you will want to look into this before starting a return.
This includes items like:
- Face masks
- Adhesive underwear
- Adhesive bras
- Fashion tape
All of these pieces of merchandise are considered to be final sale items and are not returnable. This is usually due to hygienic concerns, as these items cannot be resold once they are returned.
It is also important to remember that Windsor returns must not be worn, washed, or have the tags removed. They also cannot be damaged in any way when returned unless you receive them that way.
Items bought online that end up being damaged, or defective must be reported to Windsor within seven days of you receiving the items. Otherwise, Windsor will not be able to help you, and you will have to go through with a normal return for these items.
Does Windsor Have Return Exceptions?
Windsor is a store that also has a special return exceptions section of its return policy. This is an area where it has special policies for special merchandise that does not follow its other return rules.
It is a good idea to check these return exceptions out to see if any of them apply to the item that you have purchased. This can help you to make your return successfully without experiencing any issues throughout the process.
One exception is for formal wear and special event dresses, as you only have 14 days to request a return for these items. Plus-sized items also must be returned online at all times, they cannot be returned or exchanged in Windsor stores.
The swimwear at Windsor can be returned, though the hygienic liner and the tags must all be intact. If any of these are missing the swimwear will not qualify, and you cannot return them.
What Kind of Return Policy Does Windsor Have?
Windsor has different kinds of return policies depending on, if you have bought the items online or in a store. Either way, you can make a return as long as these items follow the rules that Windsor states.
Like most stores, Windsor will not accept returns for items that have been worn, washed, damaged, or has the tags removed. There are also special exceptions for different kinds of merchandise that you may buy here, such as swimwear or plus-size clothing.
For online returns, you will be expected to pay a fee for the shipping label, and you will not be refunded for shipping expenses when buying the item.