If you’re on a business trip or vacation, you may not want to leave your hotel room or order room service. That’s where delivery apps like Uber Eats can come in handy.
However, you should keep a few things in mind as a customer. If you’re a courier, there are multiple ways you can ensure the delivery process goes as smoothly as possible.
Table of Contents
Uber Eats Delivery to Hotel Rooms
Each hotel will have different delivery rules, guidelines, and policies. However, most hotels allow Uber Eats couriers to drop off orders at the front desk with reception or to the customer directly. If you’re a customer, you may need to meet the courier in the lobby or provide special instructions.
What to Keep In Mind As a Customer
You should keep a few things in mind as a customer ordering Uber Eats to a hotel room. Providing additional details, communicating with your delivery driver, and knowing the hotel rules will ensure a smooth delivery process.
Include the Name of The Hotel
Navigating as a delivery driver can sometimes be challenging. Software errors, low visibility, and packed locations can confuse the delivery process. You shouldn’t rely solely on the map pin or default address for these reasons.
Type out the name of the hotel you’re staying at in the notes section of the delivery. If nearby hotels have similar names, be sure to specify. For example, the “Holiday Inn” and “Holiday Inn Express” may confuse a driver who’s new to the area.
Include Your Name and Room Number
Including your name in the notes can make the delivery process a bit easier. If the hotel you are staying at doesn’t let couriers deliver directly to the room, this can help them leave it with reception.
You should also include your room number, even if you don’t expect the courier to bring the food directly to your room. Including the room number allows your delivery driver to locate your room or specify reception.
Provide Additional Details
You should also consider providing additional details such as the floor number, directions, entrance, etc. If you expect the order to be dropped off at your door, the floor number can help your courier find it faster.
If the hotel you’re staying at is confusing to navigate around, provide extra details such as directions, the entrance, what’s nearby, etc.
If you’re planning to meet your Uber Eats driver outside the hotel or in the lobby, let them know what you’re wearing or what you look like. For example, something like “Tall, brown shirt, shorts” can help your courier locate you.
If you’ve encountered issues before, you can ask your driver to text you when they arrive or as they’re arriving. This allows you ample time to sort out any mishaps or confusion.
What to Keep In Mind As a Courier
You may have encountered frustrating hotel experiences as an Uber Eats delivery driver. Thankfully, you can do a few things to mitigate these negative experiences.
Ask Customers for Details Ahead of Time
Not all customers will provide details and delivery instructions when they order takeout. You can text or call the customer ahead of time if you need extra information. Be sure to be kind, courteous, and pleasant.
Should You Deliver to the Room Directly?
Not all delivery drivers will be comfortable dropping off orders in front of the hotel room. This discomfort is completely understandable, as some locations are risky. Other drivers may not want to spend an additional 5-10 minutes walking and finding the room number.
If you feel uncomfortable, you can call the customer and meet them in the lobby. Alternatively, you can leave the order at the front desk and have them sort it out. However, delivering directly to the room may yield higher tips.
The choice is completely up to you. Leaving orders with reception or having the customer meet you in the lobby is acceptable. If you ever feel unsafe making a delivery, be sure to contact Uber Eats customer support, cancel the order, or contact your local law enforcement agency.
Call the Hotel if Necessary
You can try calling the hotel ahead of time If you’re having trouble navigating, contacting the customer, or encountering general delivery issues. Calling the hotel ensures you’re getting accurate information on the delivery procedures and guidelines.
Yes, you can order Uber Eats for a hotel room. However, each hotel will have different delivery policies and guidelines. Some locations allow delivery drivers to drop off at the room directly, while others require packages to be left at reception.
If you’re a customer, be sure to provide additional delivery instructions where necessary. If you’re a courier, ensure you’re practicing the best safety protocols.