Victoria’s Secret is a large beauty retailer that processes thousands of daily orders. Unfortunately, mistakes are sometimes made, and customers must cancel an order.
Some customers are curious about how they can cancel an online Victoria’s Secret order before it ships. Thankfully, we cover everything you need to know in the article below.
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Can I Cancel My Victoria’s Secret Order?
Generally speaking, your Victoria’s Secret order is prepared immediately upon purchase and cannot be canceled. But based on your delivery status, the customer service team might assist you with your cancellation. You can contact Victoria’s Secret customer service team via online chat or phone call at 1-800-568-4288.
Changing and Canceling Victoria’s Secret Orders
In most situations, you cannot modify or cancel an online Victoria’s Secret order after purchasing. However, you might have more options if you contact the customer service team fast enough. Victoria’s Secret states they will make any efforts possible to assist customer requests based on the status of an order.
However, Victoria’s Secret cannot alter any orders that are delivered outside of the United States. You can find out more information on EU Consumer Returns here.
Contacting Victoria’s Secret
You’ll need to contact Victoria’s Secret customer service team if you wish to modify or cancel an online order. Order modification requests can include changing products, payment methods, and cancellations. You have several options for contacting the customer service team at Victoria’s Secret, including:
- Contacting Victoria’s Secret customer care support using an online chat
- Contacting the online Victoria’s Secret customer care phone line
- Contacting the in-store Victoria’s Secret customer care phone line
Online Chat
You can consult Victoria’s Secret online customer service from nearly any page on the online store. All you have to do is tap on the black chat box icon located near the bottom right corner of the screen.
A chat box will pop up where you can enter your information, question, and more. A customer service agent will assist you with your request and provide you with further steps, depending on your situation.
Online Customer Care Numbers
You can contact Victoria’s Secret customer care line via phone at several different numbers. Here are the online customer care numbers:
- The United States and Canada: 1-800-568-4288
- Spanish speakers: 1-800-474-7834
- The United Kingdom and Ireland: 0333-777-4554
- Other Non-United States Locations: 937-438-4197
In-Store Customer Care Numbers
You can also contact Victoria’s Secret’s in-store customer care line via phone at several different numbers. Here are the in-store customer care phone numbers:
- United States: 1-855-866-5810
- Canada: 1-866-315-3120
- The United Kingdom and Ireland: 0333-777-4554
- United Arab Emirates: 800-74-292
- Kuwait: 182-1212
- Other Non-United States Locations: 937-438-4197
If you’re located in the Middle East, you can email Victoria’s Secret customer care address at customerservice@alshaya.com.
Online Purchase Returns
You can return Victoria’s Secret products by mail or at in-store locations if you’re located in the United States. Victoria’s Secret also offers Free Returns for online orders that use the Free Return Label. These returns qualify for orders shipped in the United States only.
You may be reimbursed the complete amount in the original form of payment if you return a product within 30 days. You might receive a merchandise card or gift certificate if you return an item after 30 days of purchasing.
Return an Online Order by Mail
You can use the steps below to return an online Victoria’s Secret order by mail if you’re located in the United States.
- Prepare your products using the original packaging and packing slip. Remove any shipping labels beforehand. You can print a Return Form or access your Shipment Confirmation Email if you don’t have the original packing slip.
- Print the return label and secure it to the packaging using clear tape. You can print an online USPS label for free. Ensure that you write down the tracking number from the printed label so you can track your package.
- Drop off your package at a USPS location near you if you use a USPS return slip. You can use a different mail carrier if you don’t use a USPS return slip.
You can find Victoria’s Secret return address by visiting the official website here.
Return an Online Order In-Store
You can return an online Victoria’s Secret order at nearly any in-store location. All you have to do is bring your products and the order invoice. Currently, online orders can only be returned at Victoria’s Secret locations in the United States and United States Territories.
If you lost your invoice slip, you could bring your Order or Shipment Confirmation Email instead. If you need to return an item but you’re located outside the U.S., you can visit here for more information.
Canceling Online Victoria’s Secret Orders
Generally speaking, your Victoria’s Secret order is prepared immediately upon purchase and cannot be canceled. However, if you act fast enough, the customer service team might assist you with your request. You can contact Victoria’s Secret customer service team via online chat or phone call at 1-800-568-4288.
You can return Victoria’s Secret products at in-store locations or by mail by following the steps above. Be sure to contact the customer support team if you have any more questions or concerns.