DHL processes thousands of deliveries each month. Customers receive various package updates, including the “Customs Status Updated” notice.
Don’t panic if you received this status update and aren’t sure what to do. We cover everything you need to know in the article below.
Table of Contents
DHL “Customs Status Updated” Alert
The “Customs Status Updated” alert indicates that your package is going through the customs clearance process. You’ll notice a “Further Details (+)” option next to the update. Clicking this option will provide further context into the customs status of your package, if available.
The DHL “Customs Status Updated” notice indicates that your package has passed through customs clearance processing. The alert could occur when your package leaves the original country or when it reaches the destination country.
The “Customs Status Updated” alert typically has a “Further Details (+)” button that provides more information when clicked.
“Further Details” Information
You’ll typically see a “Further Details” option alongside your alert. In some cases, clicking this option reveals no information. This isn’t necessarily a bad sign, as it can indicate that your package is going through customs without hiccups.
It’s best to frequently check the status update until you receive a confirmation that your package is out of the customs clearance process and on the way to a local location. You’ll know this is the case when you receive a “Shipment has been released by customs” or something similar.
You may also notice a Next Step alert. The Next Step alert will indicate what steps to take and what may cause further actions to become necessary.
More Information Required
In some cases, the Further Detail tab will indicate that additional information is necessary for the package to finish the customs clearance process. You’ll see the detailed issues of the information required, such as incomplete documentation.
The information required can vary depending on the issues. Sometimes, you’ll know what information is missing, like the package’s contents or documentation. In other cases, you may need to contact DHL Customer Services.
You’ll be notified that your DHL shipment is on hold until the necessary details are added to the shipment. In some cases, DHL will reach out to the shipper, but it’s best to contact DHL Customer Services directly.
Pending Completion of Customs Inspection
You may receive a “Customs Status Updated” notice that states, “Pending Completion of customs Inspection.” This alert is nothing to worry about and indicates that your package is being physically inspected at customs.
Random physical inspections are part of the standard customs procedure and do not indicate any issues. If your shipment encounters problems in the physical inspection, a DHL representative will reach out for any additional steps if necessary. This can happen to any package in the customs clearance procedure.
How Long Before I Receive My Shipment after “Customs Status Updated”?
If you receive a “Customs Status Updated” notice from DHL, the length of time before you receive the shipment will depend on the update you received. Some updates include the following:
- No additional information
- Additional information necessary
- Customs inspection
DHL No Additional Information
If your DHL “Customs Status Updated” reveals no additional information, the package will finish the customs clearance and move onto a local facility for delivery. Your order package is delivered at the speed you selected during shipping.
DHL Additional Information Required
It’s up to the sender to provide additional information or documentation If the DHL “Customs Status Updated” requests it. How long it takes for the shipper to provide this information will significantly impact the delivery speed.
DHL Customs Inspection
If your DHL “Customs Status Updated” indicates a “Pending completion of customs inspection,” you may have to wait quite a while. Physical customs inspections can range from one day to several days, depending on the backlog and import location.
While you wait for your order, the package will be held in a customs warehouse. The delivery speed will be much later than the shipping option initially requested.
Customer Services in Your Area
You’ll need to contact DHL Customer Services if you’re encountering errors or Customs Status Updated” issues. You can find contact information in your area by accessing the DHL Customer Services page and selecting your region. You’ll be directed to another page where you can choose a contact method, including email, call, and live chat.
1. Contact DHL Customers Services via Live Chat
Another way to contact DHL Customer Services is through the online Live Chat. If you live in the United States, visit the Help & Support page and click the Live Chat button. A chat window will appear where you can provide your 10-digit shipment number or request additional assistance.
2. Contact DHL Customers Services via Email
You can also contact DHL Customer Services via email. If you live in the United States, visit the Help & Support page and select your issues under Contact Us. A contact form will appear where you can provide the following information:
- Tracking number
- Email address
- Zip code
- Phone number
- Account number
- A detailed description of your issue
After you provide the information listed above, click the green Submit button to send your email request.
3. Contact DHL Customer Services via Phone
You can contact DHL Customer Services via phone call to speak with an active representative and receive additional assistance. If you live in the United States, you can call the following number:
- Customer Service: 1-800-CALL DHL (1-800-225-5345)
Remember that hours of operation will vary depending on your location, and you might have to navigate through automated messages to reach a live agent.
“Customs Status Updated” Notice at DHL
The “Customs Status Updated” alert indicates that your package is going through customs clearance. You’ll notice a “Further Details (+)” option next to the update. Clicking this option will provide further context into the customs status of your package, if available.
Some issues require contacting DHL Customer Services, while others require no additional steps. Your delivery speed may be impacted depending on the type of issue you encounter.