If you are thinking of buying something from Dillard’s you should first know about its return policies. This is an important aspect of any store to first consider as every return policy is going to be different and come with different restrictions.
These are details that you will want to know so that you are not surprised if you decide to return something. This is especially important as some stores don’t even accept returns at all, no matter what the item is.
Keep reading to find out what kind of return policy Dillard’s has and what restrictions apply to those returns.
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What Is Dillard’s Return Policy?
Dillard’s is a store that has a pretty strict return policy that can feel quite limiting to customers looking to make returns. This is why it is a good idea to familiarize yourself with the rules of Dillard’s return policy for items.
The main point here is that you must make your Dillard’s return within 30 days of having made the purchase. This is very important if you want to qualify for a full refund, as Dillard’s has the right to refuse later returns.
If you are making your return online because you ordered your Dillard’s merchandise, you will have to pay for shipping. Not only will you not be refunded for the shipping, but you will also have to pay a shipping fee again.
This can be frustrating and come as quite a shock to customers of Dillard’s. Though it is surprisingly not uncommon for stores to charge customers to ship items back to them.
If you purchased the item in the Dillard’s store, you must make the return to a Dillard’s store. It is the same for online orders as they must be returned the way that they were bought.
Any returns must also follow these rules:
- It must be unworn
- It can’t have been washed
- The tags have to be attached
- It can’t be damaged
- Shoes need to be in the original packaging box
Does Dillard’s Return Policy Accept Returns With No Receipt?
Now that you know a little bit more about the return policy at Dillard’s, it’s time to dig deeper. Does Dillard’s accept returns without receipts? Can you still get a refund for a return without a receipt?
These are all important questions as it is not at all uncommon for a customer to lose their receipt. In fact, this happens far more than it doesn’t as people struggle to hang onto these little bits of paper.
The issue is that Dillard’s does not accept returns without a receipt showing that you did indeed buy that item. This acts as proof of purchase so that Dillard’s knows that you aren’t trying to rip it off.
There is really no way around this, as Dillard’s is very strict about this rule. For online orders, you already have the necessary documentation for making the purchase, which is why receipts are not necessary for online returns.
If you are returning to the store, however, you will only qualify for a return if you have the receipt. Otherwise, your return will be rejected, and you won’t be able to get a refund for that item.
How Do I Return Defective Items to Dillard’s?
If you bought something from Dillard’s, but you realized it was defective or damaged, you will want to return these items as soon as possible. The good thing is that defective items are not subject to the 30-day requirement.
So you can request a return for these items later than 30 days if you realize they are defective or damaged in some way. Though you will need to explain this to Dillard’s somehow.
If you bring the return to the store, you can tell an employee about it then and there. You can show them proof that you bought the item defective or damaged and want to return it.
If you are doing this online, you should contact Dillard’s first and explain the issue while including an order number. Give them at least two days to respond and provide whatever they ask for as proof.
If your return is verified as being an item that was already defective or damaged, Dillard’s will issue you a refund. Though you may also be able to get an exchange for the same item if you like.
What Kind of Return Policy Does Dillard’s Have?
Dillard’s is a store that has a rather strict return policy that you must follow very closely. If not, you may not be able to get your return accepted so that you can get your refund.
Dillard’s will not accept used, washed, or tagless returns as these are not in like new condition. You must also provide a receipt in order to make the return successfully, as this shows that you bought the item yourself.
If you need to ship your return, expect to pay a shipping fee and not get refunded for your previous shipping charges.