Finish Line is a large retailer that offers notable brands like Nike, Adidas, and Reebok. These brands and products are offered by several other retailers.
Customers are wondering if Finish Line matches competitor prices and how they can receive the best deals. Thankfully, we cover everything you need to know in the article below.
Table of Contents
- Does Finish Line Match Competitor Prices?
- Return Policy at Finish Line
- Can You Cancel Orders at Finish Line?
- How to Contact Customer Care at Finish Line
- Price Matching at Finish Line
Does Finish Line Match Competitor Prices?
Unfortunately, Finish Line does not currently match competitor prices and does not have a price match policy in place. This means you cannot negotiate a lower price based on competitor listings. Finish Line does provide customers with coupons, deals, and a Return Policy to help them save money.
Does Finish Line Offer Price Adjustments?
Unfortunately, Finish Line does not have a price adjustment policy in place. This means you cannot receive a reimbursement if a product you purchased goes on sale after you bought it. Instead, Finish Line offers a Return Policy if customers are unsatisfied with their orders.
Return Policy at Finish Line
Although Finish Line doesn’t offer price matching or price adjustments, they have a robust Return Policy in place to improve customer satisfaction. Customers can return eligible products at in-store and online locations within 45 days of purchasing. Like other retail policies, certain restrictions and limitations apply. Here are the basics:
- Finish Line requires the original packing slip.
- You must present the credit card that was used for the original transaction.
- You will be refunded with a new gift card if you use one for the original transaction.
- Products purchased with debit cards will not be refunded in cash.
- Footwear products require the original box.
- Apparel products must have the original tags attached unless there are manufacturer defects.
- You must present a valid photo ID upon request. Finish Line will retain your ID information on a company-wide database.
- Finish Line has the right to limit or refuse returns and exchanges, regardless of the receipt.
- Merchandise cannot be returned or exchanged for any reason after the 45-day time frame.
Defective Product Returns
Finish Line does not accept product returns for normal wear and tear. Exchanges on used products will only be approved when the issue is from manufacturer problems. Products that are cut or sliced by sharp objects do not qualify for a return. Merchandise cannot be returned or exchanged for any reason after the 45-day time frame.
Can You Cancel Orders at Finish Line?
Finish Line allows customers to cancel orders but does not guarantee the request. You can cancel an order by calling customer service at 888-777-3949. Finish Line cannot honor the order cancellation if your order is in the shipping process.
However, you can refuse delivery or return the product to Finish Line if your online order cannot be canceled in time. Finish Line recommends that customers choose the same shipping carrier that delivered the product when returning items.
Note: Finish Line does not take responsibility for the returned merchandise while it’s in transit. Be sure to call customer service at 888-777-3949 as soon as possible to start the return or cancellation process.
How to Contact Customer Care at Finish Line
It’s best to contact Finish Line Customer Care as soon as possible if you encounter an issue or require additional assistance. There are several methods you can use to contact customer service, including phone, email, and social media.
Call Finish Line Customer Care
One of the easiest ways to contact Finish Line Customer Care is via phone. You can call 1-888-777-3949 to speak with a customer service agent and receive additional assistance. The customer care line is available from:
- Monday through Saturday: 8 am – 10 pm EST
- Sunday: 12 pm – 6 pm EST
Use the Online Contact Form
You can use the online contact form to reach Finish Line Customer Care and receive assistance. Start by visiting the Contact Us page and clicking the email button. A form will appear where you can enter the following information:
- First Name
- Email address
- Subject line
- Detailed message regarding your issue
Finish Line should reach out within one to three business days, but your mileage will vary depending on the circumstance. Be sure to include your order number if you’re encountering problems with an online order.
Note: Finish Line states you can view the Order Inquiry page if you have questions about the status of your order.
Finally, you can contact Finish Line Customer Care via Twitter. You can find the Customer Care Twitter account at https://twitter.com/FinishLineHelp. Or you can send them a direct tweet using @FinishLineHelp. A customer care agent will reach out, request additional information through direct messages, and provide further assistance.
Price Matching at Finish Line
Unfortunately, Finish Line does not currently match competitor prices and does not have a price adjustment policy in place. This means you cannot negotiate a lower price based on competitor listings. However, the retailer provides customers with a Return Policy that allows them to return eligible items 45 days after purchase.
You can return products in-store or by mail. You can also contact Finish Line Customer Care if you encounter issues or need additional assistance.