Newegg has a wide selection of computer and electronic products. These types of products can be found at different price points across the internet.
Thankfully, Newegg has policies in place that help customers find the best prices online. Here’s everything you need to know about the Newegg price match guarantee.
Table of Contents
- Does Newegg Match Competitor Prices?
- Newegg Price Matching Guarantee Explained
- How to Contact Newegg Customer Service?
- Price Matching at Newegg
Does Newegg Match Competitor Prices?
Newegg offers a price match guarantee on select products. Qualifying products are marked with a blue price match logo. You qualify for the program if you find a lower advertised price on the same product within 14 days of purchase. Qualifying customers receive a Newegg Customer Care card.
Newegg Price Matching Guarantee Explained
Newegg offers customers a price match guarantee on select items. Some of the basics to keep in mind include:
- Newegg’s price match guarantee is only available on select items. Qualifying items are marked with a blue price match logo.
- If you find a lower advertised price for the same product within 14 days of purchase, you qualify for the price match guarantee redemption.
- Newegg price match guarantee redemptions are available in Newegg Customer Care cards, which can be redeemed online or on the mobile app within 90 days.
- You can filter results to show qualifying price match guarantee products on the Newegg store.
How to Redeem Newegg’s Price Match Guarantee?
- Start by heading over to the Newegg online price match guarantee submission form.
- You’ll need to provide basic information, including your email address and name.
- You’ll need your sales order number and product name, model number, or part number.
- You’ll also need to provide the competitor’s names and the link with the lower-priced item.
- You’ll need to include the competitor’s price and shipping fees on the item.
- You can also include an optional detailed description of up to 1,000 characters.
Note: Price match submission forms can take around two weeks to finish processing, and your mileage will vary. You can contact Newegg customer service at 800-390-1119 if you encounter issues or need additional assistance.
Exclusions and Limitations
Like any other policy, there are a few exclusions and limitations you’ll need to be aware of. Here are some to keep in mind.
- Newegg can modify or discontinue price match guarantee services at any time without notice.
- Qualifying products must have the price match guarantee logo when you purchase.
- Price match guarantee services are not available on major holiday sales events, including Black Friday, Cyber Monday, etc.
- Products from membership-based retailers like Costco or Sam’s Club do not qualify.
- Prices from auction-based sites such as eBay do not qualify.
- Prices from rebates, coupons, bundles, clearance, or sales that last less than 6 hours do not qualify.
- Newegg does not price match products that cost less than the inventory cost of an item.
- Products that adhere to MAP pricing do not qualify. MAP stands for Minimum Advertised Price.
- Advertised products that have typographical errors do not qualify for the services.
- The price match guarantee only applies to purchases and prices in the United States of America.
- The competitor’s prices and Newegg’s must be advertised at the time the service is requested.
- Some customers have reported issues with redeeming price match guarantees on the Newegg platform.
- Some “Iron egg” markings have been changed to “price match guarantee,” which confused many customers about select policies.
- Finding competitor’s prices and submitting a request form and be time-consuming or frustrating to deal with
How to Contact Newegg Customer Service?
You might encounter issues or require additional assistance when using the price match guarantee services at Newegg. Thankfully, there are a few different ways you can contact customer services.
Contact Newegg Customer Service via Phone
You can contact Newegg Customer Service by phone to consult a representative at the following number:
- Phone number: 800-390-1119
- Phone Hours: Monday through Friday, 6:00 AM to 5:00 PM PT
Note: You can also schedule a call-back time in case you can’t reach a customer representative.
Contact Newegg Customer Service via Chat
You can contact Newegg Customer Service via the chat feature to consult an online representative. Visit the Newegg Help Center Homepage and scroll down to the chat feature to begin. The online chat feature offers over 100 language translations, is usually the fastest way to receive assistance, and is available at the following times:
- Monday through Friday: 6:00 AM – 12:00 AM PT
- Saturday through Sunday: 6:00 AM – 5:00 PM PT
Price Matching at Newegg
Newegg offers a price match guarantee on select products. Qualifying products are marked with a blue price match logo. You qualify for the program if you find a lower advertised price on the same product within 14 days of purchase. Qualifying customers receive a Newegg Customer Care card with the difference.
You can use the online price match guarantee submission form to start your request. You’ll need to provide basic information, the product number, and links to the competitor’s listing. Price match submission forms can take around two weeks to finish processing. You can contact Newegg customer service at 800-390-1119 if you encounter issues or need additional assistance.