REI is a member-owned co-op that provides customers with a wide variety of deals, discounts, and merchandise. Some customers are curious if REI matches competitor prices and what they can do.
Thankfully, we cover everything you need to know about REI price matching and price adjusting services in the article below. Read on for more information.
Table of Contents
Does REI Match Competitor Prices?
Unfortunately, REI does not match competitor prices and does not have a price match policy. However, REI does offer price adjustments for eligible products purchased in-store and online. You must contact REI customer support and request a price adjustment within 14 days of the original transaction.
REI Price Adjustment Policy Explained
REI does not have a price match policy. Instead, the company provides customers with Price Adjustments for eligible products. The REI Price Adjustment Policy allows customers to receive a reimbursement if they purchase an item that goes on sale within a certain timeframe. Certain restrictions might apply, including:
- Customers must request price adjustments within 14 days of the original transaction.
- The merchandise must be identical, including the make, model, and various details.
- You must contact the customer service team at REI.
- Some products do not qualify for price adjustments, including REI Outlet purchases.
- Purchases that violate REI Terms of Use do not qualify, including the use of robots, crawlers, spiders, scrapers, or other automated data extraction tools.
You Must Claim Price Adjustments in 14 Days
To qualify for an REI price adjustment, you must submit your request within 14 days of purchasing. REI requires customers to use the official channels to request price adjustments, including online live chat, phone, and email. You can find out more on the Contact Us page.
How to Contact REI for Price Adjustments?
You’ll need to contact REI through one of its verified channels to request a price adjustment. There are several methods to contact REI Customer Service, including online chat, phone, and email.
Contact REI via Online Chat
The online live chat feature is one of the ways you can contact REI for price adjustments or additional assistance. To start, visit the Contact Us page and click the green chat icon in the lower right-hand corner. Here are the online live chat hours:
- Mon through Fri: 5 am-10 pm PT
- Sat through Sun: 6 am-9 pm PT
You’ll need to enter your question and provide basic details of your inquiry to consult with a customer service representative. From there, they can walk you through the price adjustment process.
Contact REI via Phone
You can contact REI customer service via phone for price adjustments or additional assistance. REI suggests calling as soon as possible if your request is time sensitive or urgent. Here are the contact numbers for REI and availabilities:
- S. and Canada: 1-800-426-4840
- Available Monday through Friday: 5 AM to 10 PM Pacific Time
- Saturday and Sunday: 6 AM to 9 PM Pacific Time.
Contact REI via Email
Email is another way you can contact REI customer support for price adjustments or additional assistance. To start, visit the Email Contact Form page and enter your details. You’ll need to provide the following information:
- First and last name
- Email address
- Category of request
- Detailed information about the request
You can click the submit button to confirm your request after you provide the information above. You’re likely to hear back from REI customer support within one to three business days, but your mileage will vary. Be sure to include all necessary information to speed up the price adjustment process.
Request Price Adjustments In-Store
It’s not stated if you can request price adjustments at in-store REI locations, but it might be worth a shot. You can visit your local REI and bring your products, proof of receipt, and other necessary information to start. Afterward, you can consult the customer service desk and ask about price adjustment services.
The REI associates will help walk you through the process or inform you that you must request price adjustments online. You can use the official Store Locator to find an REI near you.
Will REI Match Competitor Prices?
Unfortunately, REI does not match competitor prices and does not have a price match policy. However, REI provides customers with a Price Adjustment Policy for qualifying products. The REI Price Adjustment Policy allows customers to receive a reimbursement if they purchase an item that goes on sale within a certain timeframe.
You must contact REI customer support and request a price adjustment within 14 days of the original transaction. You can contact REI via online live chat, email, or phone. Use the Contact Form to reach REI via email or call 1-800-426-4840 for additional assistance.