Does Ulta Price Match?

Ulta offers customers a wide variety of beauty products. Some competitor locations carry the same products, causing customers to question if they can match prices.

Here’s everything you need to know about the Ulta Beauty price match policy and what you can expect. Read on for more information.

Does Ulta Match Competitor Prices?

Unfortunately, Ulta does not match competitor prices and does not have a price match policy in place. Ulta does not match prior purchases or offer a price adjustment policy either. Instead, the company provides customers with a robust Return Policy that allows them to return unsatisfactory products.

Ulta Return Policy Explained

Ulta does not have a price match or price adjustment policy in place. But the beauty retailer does have a Return Policy that allows customers to return products they aren’t satisfied with. Here are some basics to give you a better idea of what to expect:

  • Product returns require all the original components.
  • You can still return products without the original receipt. Ulta can locate your previous purchase using your Ultimate Rewards Member information or online account.
  • Gift receipt returns can be exchanged for different merchandise or in-store credit.
  • If you don’t have the original receipt and Ulta can’t verify the product purchase, they will reimburse you with in-store credit identical to the lowest selling price in the past 90 days. You’ll be asked for a valid government photo ID upon request.
  • Products purchased from other retailers, regardless if they’re Ulta brands, are not eligible for refund or exchange. This includes Ulta Beauty at Target locations.
  • Products purchased at Ulta Beauty or ulta.com cannot be returned or exchanged at Ulta Beauty locations.
  • You cannot return single-use coupon codes from your original purchase.
  • You cannot return gift cards for cash.
  • Ulta will provide a full refund on returns that include free products or gifts, as long as the return is within 60 days of the original transaction.
  • Ulta has the right to limit or refuse returns and exchanges, regardless if you have the original receipt or not.

Does Ulta Price Match

How to Return or Exchange an Ulta Product

Returning and exchanging products at Ulta is fairly straightforward, depending if you’re returning merchandise in-store or online.

Returning Products In-Store

Returning products to in-store locations is probably the easiest method. Start by bringing the merchandise you want to return and receipt to an Ulta Beauty location near you. Consult a team member to start the return process. Keep the following in mind:

  • You have 60 days from the original transaction to return products.
  • If you don’t have the original receipt, Ulta can verify your purchase from your Ultimate Rewards Member ID.
  • You will be reimbursed to the original payment method or receive in-store credit.
  • Merchandise returned that was purchased using online payment services like PayPal will be reimbursed to the preferred credit card or receive in-store credit.

You can exchange a product for the same item without any additional charge. Simply bring the product and consult a team member. If you exchange a product for another item that costs more, you’ll need to pay the difference and sales tax. You will receive the difference if you exchange a product that is lower in price.

Returning Online Orders to In-Store Locations

You can return products purchased online to in-store Ulta locations to avoid shipping charges and speed up the process. You’ll need to bring the products, the original email order confirmation, packing labels, and all packing materials. Keep the following in mind:

  • You can print your email confirmation by accessing your online Ulta account via the order status tab. You can also find it in the Ulta mobile app.
  • You have 60 days from the original transaction to return products.
  • You will be reimbursed to the original payment method or receive in-store credit.
  • Merchandise returned that was purchased using online payment services like PayPal will be reimbursed to the preferred credit card or receive in-store credit.

Returns that are made to an in-store Ulta Beauty location without the email confirmation and packing slip are only eligible for exchanges and in-store credit. You’ll need to consult a sales associate for more information or assistance.

Does Ulta Match Competitor Prices

Returning Online Orders by Mail

Ulta recommends that you return merchandise to in-store locations. However, you can return products by mail. Ulta does not provide prepaid shipping labels and does not cover any shipping charges. Ulta does not accept CODs for returned products, either.

Ulta recommends using the same shipping package that you received the order in. You’ll need to return the product to the following address:

  • com
  • Returns Center 1135 Arbor Drive
  • Romeoville, IL 60446

Ulta recommends customers use traceable shipping carriers, such as UPS or USPS. This allows you to track your package and receive notifications of any issues. Ulta will send a confirmation email once they have processed and issued your reimbursement. It typically takes 7-10 days for the refund to appear in your account after you receive the confirmation email.

Can You Cancel Online Ulta Orders?

Unfortunately, it is not possible to cancel an online Ulta order after you select the Submit Order button. Ulta processes orders immediately after they’re submitted and is unable to alter or cancel an online order afterward. Instead, you’ll need to follow the Return Policy instructions.

How to Contact Ulta Customer Support

You might need to contact Ulta customer support if you encounter issues during the return process and require additional assistance. Luckily, there are several methods for reaching Ulta.

Can You Cancel Online Ulta Orders

Contact Customer Support via Text

You can text Ulta customer support at 309-650-8582 if you encounter return issues and need additional assistance. You can use the text line to specify your issue, provide detailed information, and speak with a customer service agent.

Note: Certain message or data rates may apply, depending on your situation or carrier.

Contact Customer Support via Phone

You can call Ulta customer support at 1-866-983-8582 if you come across return problems and require additional support. You might have to navigate through automated messages before you reach a live agent. The phone line is available seven days a week from:

  • Available Monday through Sunday: 7 am to 11 pm CT

Contact Customer Support via Live Chat

You can use the online Live Chat feature to consult a specialist if you need additional assistance with product returns or encounter account issues. Start by visiting the Guest Services page, scroll down to the bottom of the page, and click the Chat Now button. The online chat service is available seven days a week from:

  • Available Monday through Sunday: 7 am-11 pm CT

Contact Customer Support via Email

You can email Ulta customer support via the Online Contact Form. Simply visit the Online Contact Form page, enter your information, and hit submit to finish your inquiry.

Ulta Price Match Policy

Unfortunately, Ulta does not match competitor prices and does not have a price match policy in place. Ulta does not match prior purchases or offer a price adjustment policy either. Instead, the company provides customers with a robust Return Policy that allows them to return unsatisfactory products.

The easiest way to return merchandise is at in-store locations. You can call Ulta customer support at 1-866-983-8582 if you come across return problems and require additional support.

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