Shopbop Return Policy

Shopbop is a large retailer that processes thousands of orders each month. However, some customers are not satisfied with their merchandise and need to make a return.

Product returns can be tricky to navigate if you aren’t familiar with the process. Thankfully, we cover everything you need to know in the article below.

Does Shopbop Have a Return Policy?

Shopbop provides customers with a Return Policy that allows them to return eligible products within 30 days of the original transaction. If customers return products within 15 days of the delivery date, they do not have to pay for shipping. Shopbop does not accept returns after 30 days.

Shopbop Return Policy Explained

Shopbop has an extensive Return Policy that allows customers to return eligible products that they aren’t satisfied with. Customers can return merchandise within 30 days of the original transaction date, as long as the product meets certain criteria. Here are some basics to keep in mind:

  • Products must be returned within 30 days of the original transaction date.
  • Products cannot be worn, altered, or washed.
  • Items must have all the original tags attached.
  • Merchandise must be returned in the original packaging.
  • Products without the original security attachments, or damaged tags, can receive delayed requests or may not be eligible for reimbursement.
  • Footwear returns require the original shoe box in the original condition, without postal stickers. Customers receive additional fees when they return footwear without the original box or when the box is damaged.
  • Shopbop does not refund any shipping or handling charges.

Note: Shopbop includes a prepaid shipping label in all orders shipping in the United States. Shopbop Product returns must be dropped off at UPS locations or drop boxes.

Shopbop Return Policy Explained

Returning Products Within 15 Days or Less

Shopbop offers free returns if your order is dropped off at a USPS location or dropbox and scanned by a carrier within 15 days of the delivery date. You will not have to pay any additional shipping or handling fees if you return merchandise within 15 days.

Returning Products Within 16 to 30 Days

Shopbop charges a $10 Label Fee if your order is dropped off at a USPS location or dropbox and scanned by a carrier within 16-30 days of the delivery date.

Returning Products After 30 Days

Shopbop does not accept any returns if the product is dropped off at a USPS location or dropbox after 30 days of the delivery date. You will not receive any reimbursement if you attempt to return merchandise after 30 days.

Shopbop Return Exclusions

  • Shopbop does not refund any shipping or handling charges.
  • Products listed as Final Sale do not qualify for a return.
  • Products that are worn, altered, or washed do not qualify for a return.
  • Collect on Delivery (COD) packages may be refused, or Shopbop will deduct the COD amount from your reimbursement.
  • Shopbop observes account activity and has the right to refuse transactions and assess fees. Shopbop can also close online accounts based on order and return activity.

How to Make a Prepaid Return at Shopbop

Shopbop allows customers to make prepaid returns for eligible merchandise. They include a prepaid return label and form in every order shipped in the United States. Here’s how you can start the process:

  1. To start the return process, complete the return form included in your delivery. Repackage your order securely. Remove any original mailing labels, barcodes, or addresses. Do not use the original shoe box as your shipping box when returning footwear.
  2. Attach the included prepaid Shopbop shipping label to your return delivery. Keep the top portion of the return slip for your personal records.
  3. You can drop off your return order at a UPS or USPS location.
  4. Shopbop will send you a confirmation email once your return order is processed. Shopbop requires five days from the time they receive your order for processing purposes.

Note: You can use the 9-digit number on the bottom of the Free Return Shipping instructions (included in your order) to track your return. Track your return at shopbop.com/trackmyreturn.

Shopbop Return Policy

How to Make a Non-Prepaid Return at Shopbop

Shopbop provides free returns for customers in the United States. You can use the following steps if your order did not include a prepaid return label:

  1. Fill out the return form included in your order.
  2. Thoroughly repackage your products.
  3. Cover or remove the original labels, barcodes, or mailing addresses on the package. Do not use the original shoe box as your shipping box when returning footwear.
  4. Address the return package to the following address:

Shopbop.com

Attn: Returns

1301 E Washington Avenue

Madison, WI 53703

  1. Ship your return with a trackable, insured shipping method. Shopbop does not take any responsibility for orders they do not ship. Keep the tracking information for your personal record.
  2. Shopbop will send you a confirmation email once your return order is processed. Shopbop requires five days from the time they receive your order for processing purposes.

Track Your Shopbop Return Online

If you’re in the United States, you can track your return package online using the Shopbop Track My Return page. Use the 9-digit code on the bottom of the Free Return Shipping instructions included in your original order.

Does Shopbop Offer Exchanges?

Unfortunately, Shopbop does not provide product exchanges, including if you need a different size or color. Shopbop requires customers to return the original product and place a second order. Shopbop will reimburse your account or original payment method for the merchandise return.

How to Contact Shopbop Customer Support

You might need to contact Shopbop customer support if you’re encountering issues or require additional assistance. There are several ways to contact Shopbop, including by phone, live chat, and email.

How to Contact Shopbop Customer Support

Contact Shopbop Customer Support via Phone

Shopbop has an English-only phone line available 24 hours a day and seven days a week. You can contact Shopbop at the following phone numbers:

  • For US & Canada: 1-877-SHOPBOP (746-7267)
  • Other Countries/Regions: 1-608-270-3930

Contact Shopbop Customer Support via Live Chat

Shopbop has an English-only live chat feature you can use if you encounter issues or require additional assistance. You can use the live chat tool by visiting the Contact Us page and clicking the Chat Now button. A chat box will appear where you can provide details and speak with an agent. The feature is available:

  • Monday through Friday: 8 am – 8 pm CST

Contact Shopbop Customer Support via Email

You can email Shopbop customer support at service@shopbop.com for additional assistance or product return information. Be sure to include your issue in the subject line and a detailed message of your concern.

The Return Policy at Shopbop

Shopbop provides customers with a Return Policy that allows them to return eligible products within 30 days of the original transaction. If customers return products within 15 days of the delivery date, they do not have to pay for shipping.

Customers must pay $10 after 16 days for the prepaid return label. Shopbop does not accept returns after 30 days. Certain restrictions may apply, and you can call customer support at 1-877-SHOPBOP (746-7267) for more information.

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