Doordash provides simple, quick, and straightforward delivery services to their customers. However, some customers have run into issues with the Doordash app.
Customers report issues at the Doordash checkout screen, claiming it just goes blank after processing the order. Fortunately, this problem has many solutions and may not be the customer’s fault.
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Why Isn’t My Doordash Checkout Screen Working?
You could be running into issues at checkout for a variety of reasons. Some of the causes for errors at checkout include payment issues, internet connection issues, app issues, unavailable carts, and more. Fortunately, there are a few solutions for customers trying to order through the Doordash service.
Common Causes For Errors at Checkout Screen
Don’t worry; you’re not the only one facing issues at the Doordash checkout screen. Like any other software, the Doordash app can face complications and malfunctions. Some of the most common reasons for errors include:
- App Issues
- Internet Issues
- Payment issues
Sometimes error notifications have nothing to do with the customer and are caused by the company. Doordash can run into frequent hiccups and has maintenance days. Additionally, power outages and other harsh circumstances can cause the service to be slow or delayed. Be sure to check the Doordash Twitter page for any updates or news.
Another reason why you’re having issues at the checkout screen could be due to internet issues. If your internet is slow or you aren’t properly connected, you may not be able to successfully place a delivery.
Another common reason for errors at checkout is payment issues. Payment issues can occur when you enter the wrong information. The problem may not always be with Doordash and could be with your bank.
If you’re running into error notifications and blanked-out screens, don’t worry. There are a few solutions you can try to resolve this issue.
Verify Payment Information Is Correct
One of the most common reasons for errors at checkout is incorrect payment information. Be sure your payment information is entered as accurately as possible. Try deleting and reentering your payment information to avoid any unnecessary hiccups.
Be Sure Internet Is Working Properly
Poor internet connections can result in issues with the Doordash app. To resolve these issues, be sure you’re connected to a properly working internet connection.
- Restart your phones WiFi connection
- Be sure your phone isn’t in airplane mode
- Momentarily disable WiFi and use your cellular data
Check Your Cart
Some individuals are coming across errors with their carts during checkout. This problem happens when the items in your cart are no longer available or have been timed out.
To resolve this issue, you may need to reorder the items you want. Switching from the mobile app to the browser-based website can also resolve this problem. If this doesn’t solve your problem, you can always contact Doordash customer support to speak with a representative.
Restart Doordash App and Your Device
If your internet connection isn’t the issue, you’ll want to restart the Doordash application. Force quit the application and restart it to see if the problem is resolved.
If the issue persists, you should restart your mobile device. Restarting your device typically resolves minor bugs, issues, and glitches. Be sure to give your phone a minute or two after restarting, so it has enough time to reboot properly.
Uninstall and Reinstall Software
Finally, you can uninstall and reinstall your Doordash app if it isn’t responding. If you do uninstall the Doordash app, you should restart your phone before reinstalling to ensure there aren’t further complications.
It’s important to note: If you uninstall the app with a pending order, you may suffer from consequences and repercussions. Be sure you know your correct login credentials before uninstalling.
Check Doordash Social Media
Unfortunately, Doordash as a company and app isn’t perfect. The Doordash software can run into errors, complications, and other issues. If your problem persists, try checking the Doordash social media page for any updates. Their customer support team may update their social media pages with news on power outages, maintenance, and even promotions.
Contact Customer Support
If none of these solutions solve your problem, it may be time to contact Doordash customer support. Be sure to contact Doordash customer support with any and all information you deem necessary.
Why Is My Doordash Checkout Screen Going Blank?
The Doordash checkout screen can go blank for a variety of reasons. Some of the causes for errors at checkout include internet connection issues, incorrect payment information, software malfunctions, and more. If none of the solutions listed resolved your issue, be sure to contact Doordash customer support to speak with an agent.
Find out more about DoorDash on our articles page.