If you are new to working for DoorDash, you might have wondered about contract violations. What are they, and how can they affect you?
Are they something that you should be worried about? Here you will find all of the answers to these questions about the contract violations at DoorDash.
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How Many Contract Violations Will Lead to DoorDash Deactivating My Account?
As of right now, DoorDash’s policy is that you can get up to 6 contract violations within the space of 100 orders. If you exceed this amount, that could lead to them deactivating your account.
This would prevent you from taking orders and making deliveries.
One exception to this rule could be multiple never delivered violations. These are considered to be the worst type of violation and will definitely get DoorDash’s attention.
If you get too many never delivered violations, you could very well be removed from the app. But generally, other violations will not come with such a harsh punishment unless you go over 6.
This is why it is very important to keep an eye on your rating and violations. Try to avoid getting any violations and go out of your way to please the customers.
Doing so will help you to stay in DoorDash’s good grace.
What Are DoorDash Violations?
A DoorDash contract violation is a mark against your record when you are accused of going against DoorDash policies.
These violations are usually brought against drivers by customers. They have the option to accuse you of something, whether that be not delivering the order or being late.
The good thing is that at the end of the month, DoorDash will go through your delivery to see what violations stick and which don’t. If you were late for a good reason, they will most likely be able to see that.
You can also talk to the support team about having the violation removed if you have a good reason. Sometimes these violations will be removed by DoorDash if they believe that you were in the right.
Will Contract Violations Affect My Ratings?
The good thing about these contract violations is that they will not affect your ratings. These are a separate thing on DoorDash, and violations will not reflect there.
Of course, if you have an angry customer that leaves a violation, they probably will leave a bad rating as well. Customers can be very difficult to please, and sometimes you will have to make sacrifices to keep them happy.
But you don’t have to worry about other customers seeing your violations. As they do not have access to that account information. They can only see your ratings as they are.
Can You be a Top Dasher With Contract Violations?
Having contract violations will not affect your account negatively in any way. You can still maintain your top DoorDasher status as well as other perks.
Even with several violations, you should still have access to all of the Dasher tools that you need. And can still get delivery jobs as they come.
The only time this will all stop is if you have exceeded 6 violations within the course of 100 orders. Or if you have several no-delivery violations and DoorDash decided to deactivate you.
You should receive some kind of warning before this happens, but that isn’t always the case. If you think that you have been deactivated you can always contact the support team.
Occasionally some Dashers get suspended or deactivated by accident and the problem is fixed by the support team.
Can a Driver Get Banned From DoorDash?
Being banned is a big fear among DoorDashers, but it is really the same as being deactivated. Once a driver’s account has been deactivated, it is gone for good.
Only in rare cases will you ever get to have your account back. Once you have been banned, you’ve been banned for life.
The good thing is that you can often protest this deactivation if you believe that you have a case. This will open an appeal with their support team.
Unless you have very good evidence, however, this is usually a pointless option. As DoorDash keeps detailed records and most likely has evidence of wrongdoings.
If your appeal does not work, you can always apply for other food delivery jobs. There is no blacklist, and DoorDash won’t tell other services about you.
You will just have to start from scratch at a new food delivery company if you wish to continue delivery work.
What Are the Most Common Reasons For Violations?
The most common reasons for a driver being deactivated is not delivering orders or delivering them late.
This will usually mean that the driver is either trying to cheat the system and get free meals. Or they are very bad at managing time and always go over the delivery estimate.
These are the most common violations that people get on DoorDash day in and day out.
Some other violations that could result in immediate deactivation include the use of drugs or alcohol while delivering. As well as being aggressive with customers, harassing them, breaking the law, or driving unsafely.
These are all some of the more serious violations that could get your account banned immediately.
When Will Contract Violations Deactivate My DoorDash Account?
Having more than 6 contract violations within 100 orders on DoorDash can lead to your account being deactivated. This would remove you from the site and take away your ability to manage deliveries.
This can be very serious for those who rely on DoorDash for their income. This is why it is good to know more about violations and how they affect you.
The good thing is that it would be unusual to have more than 6 violations within 100 orders. Especially if you are genuinely trying your best and working as efficiently as possible.
So, if you do your best and follow good habits for making DoorDash deliveries. You shouldn’t have to worry too much about contract violations and how they can affect you.