Doordash can run into issues just like any other big-name application. One of the main issues customers are facing is greyed-out place order screens.
Customers come across issues with the checkout and place order screen, causing frustration and confusion for everyone involved.
Table of Contents
- Doordash Place Order Screen Greyed Out?
- Solutions If You’re a Customer
- Why Is My Doordash Place Order Screen Greyed Out?
Doordash Place Order Screen Greyed Out?
There are a few reasons why customers come across greyed-out screens and error messages at the place order screen. Doordash may be having issues verifying your payment, and your cart may not be available anymore, you may have internet connection issues, and more.
Solutions If You’re a Customer
If you’ve run into a greyed-out place order screen or error messages upon check out, don’t worry; you’re not the only one. Here are a few solutions to these common issues.
Enter Correct Payment Information
One reason for errors at checkout is incorrect or faulty payment information. Be sure you’re using the correct payment information and credentials. Try deleting and reentering your data to ensure the problem is resolved.
If the problem persists, consider using a different card or payment option. You can also contact your bank directly or Doordash customer support to speak with a representative.
Some users are running into errors with their carts during checkout. This problem happens when the items in your cart are no longer available or timed out.
To resolve this issue, you may need to reorder the items you want. Switching from the mobile app to the browser-based website can also resolve this problem.
Internet connection issues can result in greyed-out orders and checkout errors. To resolve these issues, be sure you’re connected to a properly working internet connection. You can also try these solutions:
- Restart your phones WiFi connection
- Be sure your phone isn’t in airplane mode
- Momentarily disable WiFi and use your cellular data
Clear Data Cache
Another way to resolve these issues is by clearing your app and browser’s cache. The cache is essentially a short-term reserve of temporary information to help websites and apps load faster. If some of this information gets corrupted or runs into issues, it can cause the whole app to malfunction.
Fortunately, cache issues are easily resolved. To clear your cache on the Doordash app, follow these simple steps:
- Launch your mobile device’s settings.
- Find the Apps tab in your device’s settings.
- Locate and select the DoorDash app.
- Select the storage option.
- Tap “CLEAR DATA” and then select “DELETE.”
- Afterwards, you will be asked to re-login to your DoorDash software
Clear Browser Cache
You can also clear your cache data If you’re using an internet browser to order delivery. To do so, follow these simple steps:
- Select the “Menu” button in the upper right corner of Google Chrome. Open the Browser settings from the three stacked dots.
- Afterwards, select the “more tools” option.
- Click on “Delete Browser data.”
- Once selected, you can follow the prompts provided and choose the specific details.
Check Their Social Media Pages
Unfortunately, Doordash as a company and app isn’t perfect. The Doordash software can run into errors, complications, and other issues. If your problem persists, try checking the Doordash social media page for any updates. Their customer support team may update their social media pages with news on power outages, maintenance, and even promotions.
Restart Doordash App and Your Device
If your internet connection isn’t the issue, you’ll want to restart the Doordash application. Force quit the application and restart it to see if the issue is resolved.
If the issue persists, you should restart your mobile device. Restarting your device typically resolves minor bugs, issues, and glitches. Be sure to give your phone a minute or two after restarting, so it has enough time to properly reboot.
Uninstall and Reinstall Software
Finally, you can uninstall and reinstall your Doordash app if it isn’t responding. If you do uninstall the Doordash app, you should restart your phone before reinstalling to ensure there aren’t further complications.
It’s important to note: If you uninstall the app with a pending order, you may suffer from consequences and repercussions. Be sure you know your correct login credentials before uninstalling.
Contact Customer Support
If none of these solutions solve your problem, it may be time to contact Doordash customer support. Be sure to contact Doordash customer support with any and all information you deem necessary.
Why Is My Doordash Place Order Screen Greyed Out?
The most common reason for the place order screen to be greyed out is internet connection issues. Other reasons for this issue include payment problems, unavailable carts, app issues, and more. If your problem persists after restarting your app and mobile device, contact Doordash customer support to speak with a representative.