Lyft can disable accounts for multiple reasons, and it’s stressful to see that notification. If you need a ride fast, using Lyft is great so it’s hard if you can’t access your account.
In some cases, though, you should be able to reactivate your account.
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How Do You Reactivate a Lyft Account?
To reactivate a Lyft account, you’ll need proper documentation proving your case. You should contact Lyft or review your app to figure out why the company disabled your account. Consider the issue and give yourself time to convince Lyft of your case.
Lyft won’t always reactivate your account. If the company disabled your account because of a policy violation, for example, it will be harder to get it back. However, you can still try and see what happens.
Reasons Why Lyft Disabled Your Account
As a passenger, you have to follow Lyft policies when in a driver’s car. Drivers and riders can report each other for violations, and you can dispute a report. However, if the driver has proof of you doing something wrong, Lyft will side with the other party.
When you request a ride, you’re responsible for the passenger’s activity, even if that’s not you. That means if you request a ride for a friend, you’re trusting them to follow Lyft policies. If they don’t, the driver may report you and get Lyft to disable your account.
Like many apps and websites, Lyft can be vulnerable to hacking. If someone gets into your account, they may request rides. Lyft might flag your account for hacking or suspicious activity, which can cause the company to disable your account.
My Lyft Account Has Been Disabled – What Can I Do?
If you find your Lyft account has been disabled, stay calm. It’s tempting to freak out, especially if you were planning on requesting a ride.
However, take some time to compose yourself. Then, you’ll be able to resolve the situation more easily, so you can reactivate your Lyft account.
Here are a few things you can do if Lyft disabled your account.
The first thing you should do is contact Lyft support to investigate the reason for the disabling. You will need to go to the support page on Lyft’s website and follow these steps:
- Click on “Contact Us”
- Select “I can’t access my account”
- Tap on “I’m a rider”
- Click “Profile and account settings”
- Tap “Can’t log in”
- Select “Received ‘account disabled’ message”
This page will tell you to look for a text message with a link. You can use the link to verify your identity and get your account back. If you didn’t receive a text, use the same webpage, and click “I still need help” to send a message to Lyft for more assistance.
Contact Your Bank
When exploring why Lyft deactivated your account, you may learn about fraudulent activity on your account. If that’s the case, you’ll want to review your bank statements for any cards you’ve connected to Lyft as payment methods.
Look for fraudulent transactions there and report any to your bank or credit card company. The bank should be able to help you recover your money, especially from a credit card. Even if you can’t get money back, they can help you protect your accounts from future issues.
Log Out of Unnecessary Devices
Another thing you can do now is to log out of your account on extra devices. Lyft should log you out automatically, but it helps to check.
After logging out, consider deleting the Lyft app from devices where you don’t need it. Then, you won’t have to worry about someone stealing your tablet or a second phone and getting into your Lyft account.
Secure Your Device
You should then do what you can to secure the device itself where you’ll use the Lyft app. Set a secure passcode that is hard for someone else to guess.
Of course, you can also use biometrics, such as face or thumbprint scanners. That way, no one else will be able to log into your device and get to your Lyft account.
Change Your Passwords
After you secure your devices, consider changing your passwords. At the very least, you should change your Lyft password to keep hackers from getting back into your account.
However, you may want to change your password for your bank if you access your account online. Consider setting a password for in-person visits or phone calls to your bank as well to provide even more security.
You should also think about any other associated accounts as well as accounts with similar passwords. Change those to protect yourself even more and reduce your risk of Lyft disabling your account again.
Update Your Payments
When you reactivate your Lyft account, you’ll also want to update your payment information. If there was fraud on your account, you most likely canceled your cards or changed card numbers.
You’ll need to update those details in your Lyft account before requesting a new ride. Then, you won’t have to input payment information when you’re waiting on a driver.
Can You Reactivate a Disabled Lyft Account?
You can reactivate a disabled Lyft account as long as the reason doesn’t have to do with the company policies. If someone hacked your account, you can show reports of that to prove that you didn’t do anything wrong. Then, make sure to secure your account and any other details that the hacker may have accessed to protect your Lyft account in the future.