If you are considering renting a u-haul truck, there are a few important details that you will want to know. No matter where you rent from, it is always a good idea to know what is covered and what happens if the vehicle breaks down.
Though u-haul trucks do not frequently break down, it does happen, so it is a good idea to be prepared if it happens to you. To find out what to do if your u-haul truck breaks down, keep reading.
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What Happens If a U-Haul Truck Breaks Down?
If you are on the road and your u-haul truck breaks down or experiences other driving issues, you are supposed to call the U-Haul helpline. U-Haul will only cover its working vehicles with its own roadside assistance that you receive through calling its helpline.
This same rule applies if you are using a u-haul rental but driving your own vehicle. You can still call the U-Haul helpline for assistance, but U-Haul will not cover the cost for your personal vehicle.
This roadside assistance covers all kinds of issues with U-Haul’s vehicles. Whether you are broken down, have a flat tire, or something just feels off when driving.
U-Haul always has support on standby to assist with any of these kinds of issues with its vehicles. This is part of why it is so great that U-Haul has so many locations, as it makes it easy to get assistance.
Any issue with a u-haul rental will be covered by U-Haul’s roadside assistance. You do not need to worry about this going on your final bill as long as it is an issue with the u-haul rental.
Just keep in mind that this does not apply to your personal vehicle. If you are using a personal truck to tow a u-haul trailer, U-Haul does not cover damages to your truck for free.
You can still call the helpline for fast and easy assistance with your vehicle, but it will end up being applied to your final bill at the end of your rental.
Do U-hauls Break Down?
Like any other kind of vehicle, U-Haul trucks do occasionally break down. This is not necessarily common, but it is entirely possible and can happen to you.
The good thing is that U-Haul has excellent support and can be there quickly to help you address the issue.
This roadside service can fix the issue right on the road where you experienced the issue for smaller vehicle problems. If the issue is more severe, it may need to move the truck to a U-Haul center.
If for some reason the truck cannot be quickly fixed, you will be given the option of switching to another u-haul truck instead. This way, you can get back on the road as soon as possible.
You can request this option if the truck will require extensive work done or if the repair is simply taking too long. You will be given another rental with no extra fees applied.
What Happens If I Get Into An Accident in a U-haul Truck?
If you get into any kind of accident while driving a u-haul truck, the first thing you need to do is report the incident to the police. Once you have the report number, call U-Haul’s hotline to report the accident to them.
If you purchased coverage, this should protect you from any serious expenses from the accident. Especially if you are still able to drive the vehicle.
U-Haul recommends that customers complete their rental if the truck is still drivable and in good condition.
U-Haul offers two coverage options when renting, SafeMove and SafeMove Plus. SafeMove covers certain things while SafeMove plus covers all kinds of accidents and damage.
This is why it is important to get coverage when renting a vehicle just to be on the safe side. If the truck is not drivable, you will need to wait for U-Haul roadside assistance to show up to help with the damage.
If you did not purchase any coverage, an accident could cost as much as $15,000 out of pocket.
What Happens If My U-Haul Truck Rental Breaks Down?
If your u-haul truck rental breaks down while you are currently using it, you will need to call the U-Haul helpline. This helpline will help you to get U-Haul’s roadside assistance to address the issue.
U-Haul requires that any issues with its vehicles be addressed with its own roadside assistance. This will be done for free, so you do not need to worry about any additional fees being applied to your bill.
You can even call this helpline if your personal vehicle breaks down while towing a u-haul trailer. The roadside assistance will still show up to help you fix the issue and get back on the road.
This, however, will not be free, so you can expect to find a repair fee added to your rental bill.
Even if you actually get into an accident, you still need to call the U-Haul helpline to get roadside assistance. This is why it is so important to make sure you pay for rental coverage.
You never know if you may get into an accident, so you want to be on the safe side and get coverage. U-Haul’s top coverage plan covers all kinds of accidents and damages, making sure that you do not have to pay out of pocket.
Overall, U-Haul offers an excellent assistance service no matter what kind of vehicle issue you are dealing with. They assist with issues as small as a flat tire or as big as a car accident.