Vans Exchange Policy

Vans processes thousands of online and in-store purchases every month. Some customers need to exchange and return their purchases.

So what is the Vans exchange policy, and how can you return an item? We cover everything you need to know in the article below.

What is the Vans Exchange Policy?

Vans allow customers to return and exchange nearly any product. Vans will accept returns and exchanges as long as the product is in new condition and you adhere to the company’s return policy. The policy varies depending on factors like online returns, in-store refunds, and custom orders.

Vans Returns and Exchanges

Vans offers in-store and online returns or exchanges as long as the product is in new condition and you adhere to the company’s policies. Here’s everything you need to know to get started.

Vans’ Online Exchanges

1. Secure the product in the original Vans package if available. You can use a standard cardboard box if you don’t have the original Vans box. Ensure the product is packed and sealed.
2. On the return shipping label, fill out the information, including your name, return location, and the order code. You can locate your order number online from your order history and in your shipping confirmation email.
3. Remove or cover old shipping labels. Affix the prepaid USPS return slip to the exterior of the package.
4. The return order can be picked up by the USPS from your mailbox. Alternatively, you can drop off the package at your local Post Office or FedEx Retail shop.

Note: You’ll receive a complete reimbursement, excluding any shipping charge, within 30 business days. The refund will be submitted to your original payment form. You can also contact Customer Service if you want to replace your product or need additional assistance.

Vans’ Online Returns

You can return Vans products purchased online through the U.S. Postal Service. Vans provides prepaid return labels for in-stock products. Follow the steps below to begin.

1. Secure the product in the original Vans package if available. You can use a standard cardboard box if you don’t have the original Vans box. Ensure the product is packed and sealed.

2.On the return shipping label, fill out the information, including your name, return location, and the order code. You can locate your order number online from your order history and in your shipping confirmation email.

3. Remove or cover old shipping labels. Affix the prepaid USPS return slip to the exterior of the package.
4. The return order can be picked up by the USPS from your mailbox. Alternatively, you can drop off the package at your local Post Office or FedEx Retail shop.

Note: You’ll receive a full refund, excluding any shipping charge, within 30 business days. The refund will be issued to your original payment form. Online returns can take 7 to 10 business days to be delivered and processed.

Vans’ In-Store Returns

You can take a product back to a Vans store within 30 days of purchasing. However, the item must be unworn and unwashed. You also need to bring several other pieces of information, including:

• Bring your original receipt or your order number
• Bring the original packaging
• Bring a return form (You can locate this form in the original shipping package.)
• Bring the merchandise that’s unworn and unwashed

Note: Orders purchased with PayPal, Apple Pay, and Klarna can only be exchanged for an equally priced product or merchandise credit from in-store locations.

Returns by Mail for Custom Shoes

You’ll need to contact Vans customer service to return custom shoes. You can contact customer service at (855) 909-8267. Vans states all custom items with uploaded images and embroidery are not eligible for a refund.

How Do I Find a Prepaid Return Shipping Label

Vans will provide prepaid return shipping labels for in-stock products only. Replacement shipping labels can be received by contacting Vans for a replacement shipping label. You can contact Vans customer support here.

How Do I Find My Order?

You can locate your online Vans order by following the straightforward steps below:

1. Head over to the Check Your Order Status screen.
2. Type your order number and the email address you used to purchase the products.
3. Tap “order information” to inspect the order tracking information and further details.

Note: Products in the order can ship separately at different times. Your mileage will vary depending on the circumstance. You can contact Customer Service if you need additional assistance.

Can I Cancel or Change My Order?

Vans start processing your order immediately after you purchase it. Unfortunately, they will not be able to cancel or adjust your order once you have placed your purchase. But you can return your product in-store or online if you aren’t happy with it. You can use the steps above to begin or contact Customer Service if you need additional assistance.

Will I Be Charged for Orders That Didn’t Ship?

Vans will not charge your bank account or debit card for products that are out of stock. You’ll receive a notification email updating you on your order status. You can contact Customer Service if you need additional assistance.

What if I Used the Incorrect Email Address?

If you used the incorrect email address or misentered your information, you can contact Vans customer service by clicking here. Vans customer service can manually adjust your email address after you contact them.

Why Does My Bank Statement Show Two Transactions?

Your bank statement might display two transactions for one order. This is because your bank statement might display a pre-authorization alongside the final sale. The pre-authorization will be removed after a couple of days, depending on the guidelines of your bank account. You can contact Customer Service if you need additional assistance.

How Do I Contact Vans Customer Service?

There are several ways you can contact Vans customer service, including:

• 24/7 Online Chat: You can use the Vans online virtual assistant 24/7. The virtual assistant can transfer you to a live representative during the operating timeframe. Select the “Chat” button on the top-right side of any Vans page to access the 24/7 Online Chat.
• Email: You can submit an email, question, or support ticket to Van’s customer support team. You can access the page by clicking here. You can enter the category of your problem, your basic information, and a detailed message describing your issue.
• Text Message: You can text the official Vans customer service line at (714) 598-1819. You can text the line for additional assistance, questions, and inquiries about problems you’re experiencing.

Vans Customer Service Operation Hours

Some of the Vans customer service lines can only be accessed during operation hours. The Vans customer service operation hours include:

• Monday through Friday (6 AM – 4:00 PM PST)
• Saturday and Sunday (6:30am – 3:00pm PST)

Vans Exchange and Return Policy

Vans allow customers to return and exchange products online, by mail, or via in-store locations. Vans accept returns and exchanges as long as the product is in new condition and you adhere to the company’s return policy. The policy varies depending on factors like online returns, in-store refunds, and custom orders.

You can return or exchange a product by following the steps in the article above. Or you can contact Vans customer support for additional assistance and questions.