Xbox Refund Policy

Customers didn’t have the option to return digital titles in the past. Nowadays, platforms like the Microsoft Store and Xbox provide customers with refund policies for digital products.

But what digital products and games qualify for a refund? Here’s everything you need to know about the Xbox Refund Policy.

What Is the Xbox Refund Policy?

Xbox offers refunds for digital titles, but they aren’t guaranteed. You must request a refund within 14 days of purchasing and have less than two hours played across all accounts. You also need to provide a legitimate reason for the refund.

Xbox Refund Policy in Detail

The Microsoft Store and Xbox provide customers with refunds for digital titles, but they aren’t guaranteed. The Digital Game Purchase Refund Terms page states that all sales of digital games are considered final, except if they meet certain criteria. You might qualify for a refund if you meet the following criteria:

  • You must provide a legitimate reason for a refund.
  • Digital refunds are only eligible within 14 days after purchase.
  • You do not qualify for a refund if you play a title for more than two hours across all your accounts.
  • Refunds are available one day after a game’s release date after you download the title and after you open the title at least one time.
  • You can refund downloadable content, additional features, or season passes.

Xbox Refund Policy

Legitimate Reasons for an Xbox Refund

You’ll need to provide a legitimate reason when requesting a refund for a digital game. Some legitimate reasons might include:

  • You purchased the wrong game or the game by accident
  • The game doesn’t run, or you encounter severe errors
  • You notice errors on your bill or bank statements
  • You didn’t purchase the game, or someone else used your account

How to Request a Refund for an Xbox Game

Requesting a refund for Xbox digital titles is not as easy as it seems. You can submit a refund on the Request a Refund page by using the following steps:

  1. Launch the Xbox Request a Refund page. Log into your account using your username and passcode.
  2. Head to the Order History tab.
  3. Find the game you want to refund. Select the order number of the game and click the Request Refund button at the bottom of the list.
  4. Confirm your selections. Ensure the title and order numbers are accurate.
  5. Choose one of the legitimate reasons for submitting a refund.
  6. You might need to provide additional details depending on the refund reason.
  7. Enter and confirm the email address you want to use for submitting a refund.
  8. Once satisfied, select the Submit button to finish.

How to Request a Refund for an Xbox Game

Note: Microsoft will reimburse your money within a few business days if your request gets approved. But you’ll need to follow up with your bank to determine if your original payment method was credited.

How Long Does the Refund Process Take?

Microsoft will send you a confirmation email after you finalize your refund ticket. The Support Team will verify your request and products to see if you qualify. A Support Team associate will contact you within 72 hours to confirm the status of your refund. You can check your spam or junk inbox if you don’t see an email.

You can also check the status of your refund request through the Order History tab on your account. It’s best to respond to the confirmation email if you have questions, complaints, or concerns.

Common Refund Issues

It’s entirely possible to receive a refund from Microsoft. However, the refund system can’t be abused without consequences. Your account will be flagged, and you’ll lose access to the refund option if you overuse the feature.

How Long Does the Refund Process Take

You might also have difficulty locating the purchase in your Order History tab for the following reasons:

  • You purchased the game less than 24 hours ago
  • You purchased the game using a different account
  • The purchase of a pre-order
  • You purchased a subscription
  • You purchased a physical Xbox product or title
  • You bought someone a gifted game

How Many Refunds Does Xbox Allow?

There isn’t an official limit on how many refunds Xbox allows, as long as you’re providing legitimate reasons. But if you submit too many refund requests and abuse the system, you can lose access to the feature.

Note: Do not submit a refund request for the same product more than once. The online form does not allow duplicate requests for the same product numbers.

The Xbox Refund Policy

Xbox offers refunds for digital titles, but they aren’t guaranteed. You must request a refund within 14 days of purchasing and have less than two hours played across all accounts. You also need to provide a legitimate reason for the refund. If you submit too many refund requests and abuse the system, you can lose access to the feature.

You can submit a refund on the Request a Refund page by signing in and going to the Order History tab. A Support Team associate will contact you within 72 hours to confirm the status of your refund. 

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