Lidl Return Policy

Lidl is a large grocery retailer that processes thousands of transactions a month. Returning products to grocery stores can be complex if you aren’t sure what to look out for.

Thankfully, we cover everything you need to know about the Lidl Return Policy and what you can expect in the article below. Read on for more information.

Does Lidl Have a Return Policy?

Lidl provides customers with a return policy for eligible Lidl-branded, national brand, and non-food products. You can return eligible products within 90 days of purchasing if you have the original receipt. You’ll receive the full reimbursement for your original payment method. The specifics of the policy depend on the products.

The Lidl Return Policy Explained

The Lidl Return Policy provides customers the option to return products within 90 days of purchasing. But the specifics of the policy depend on what kind of items you’re returning, including the following:

• Lidl-branded products
• National brand and non-food products

Note: The Lidl Return Policy can vary depending on the location. Certain exceptions to this policy vary depending on the store. You’ll need to contact your local Lidl location for the most accurate information available. You can use the official Location Finder online to find a Lidl store near you.

Returning Lidl-Branded Products

Lidl offers customers the Lidl Love It Guarantee program, allowing them to return or replace Lidl-branded products within 90 days as long as they have the original receipt. Customers will receive the full reimbursement for their original payment method. However, certain restrictions apply.

• Only applies to Lidl private label items.
• Excludes Lidl Surprise products, gift cards, alcohol, and nationally branded merchandise.
• Excludes product returns that aren’t related to the item’s quality or customer preference.
• Items must be refunded in the original packaging.

Note: If you return one or more verifiable products, the in-store Love It Guarantee will only cover one qualified item. Other restrictions may apply depending on your location.

Returning National Brand and Non-Food Products

Customers can also return national brands and non-food products to Lidl. Customers can return these products within 90 days of purchasing as long as they include the original receipt. Customers will receive the full reimbursement for their original payment method. However, certain restrictions apply.

• Products must be refunded in the original packaging
• Gift cards are not eligible for return or refund.
• Excludes alcohol.
• Customers will receive in-store credit for the lowest listing price of the product if they don’t have a receipt.

Note: Additional restrictions can apply depending on the location, and you’ll need to contact your local Lidl for the most accurate information. You can use the official Location Finder online to find a Lidl store near you.

What Is the Lidl Love It Guarantee Policy?

Lidl provides customers with the Lidl Love It Guarantee policy for select items. The policy allows customers to return a product and try a different one if they aren’t happy with the quality. The Lidl Love It Guarantee only applied to Lidl-branded products and excluded alcohol.

However, the guarantee comes with restrictions. Customers can only return one qualifying product for their total order. For example, if you purchased two eligible products, you can only return one.

Note: Certain restrictions and exceptions to this policy are at the discretion of the in-store Lidl location. You’ll need to contact your local Lidl for the most accurate information available. You can use the official Location Finder online to find a Lidl store near you.

How to Contact Lidl Customer Support

You might need to contact Lidl Customer Support for additional assistance or information. Luckily, you can easily reach the customer support team online.

Contact Lidl Customer Support via Contact Form

You can use the online Lidl Contact Form to consult the customer support team for additional assistance or information. Simply visit the official Contact Form page, enter your information, and submit your request. You’ll need to provide the following information:

• The reason for contact
• Inquiry topic
• First name
• Last name
• Email address
• Address, postal code, city, and state
• Phone number
• Store number
• A detailed description of your request

Use the Lidl Online Help Portal

You can access the Lidl Online Help Portal to find frequently asked questions and answers to basic issues. You can find topics about returns, product availability, account issues, and more. You might need to contact Lidl directly if you can’t find an answer to your problem using the Online Help Portal.

Contact Your Local Lidl Location

Finally, you can contact your local in-store Lidl location for additional assistance or information. You can use the online Lidl Location Finder to locate nearby stores in your area. Simply enter your city or zip code and select the closest location.

You can see the address, in-store hours, and phone number. Call your local Lidl location and ask to speak to customer support. You may need to provide additional information regarding your inquiry.

What’s the Lidl Return Policy?

Lidl offers a return policy for eligible Lidl-branded, national brand, and non-food products. You can return eligible products within 90 days of purchasing if you have the original receipt. You’ll receive the full reimbursement for your original payment method.

Certain restrictions apply, depending on the type of item you’re returning. You can find out more here or by contacting your local Lidl location. You can use the Lidl Location Finder to find a store near you.