Uber Eats couriers are considered independent contractors, meaning they don’t receive the same benefits as typical employees. Fortunately, Uber still provides their drivers with toll reimbursements.
However, some delivery drivers have encountered errors and frustration regarding reimbursements for toll roads. Here’s what you can do to receive reimbursement or avoid toll roads altogether.
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Will Uber Eats Pay For Tolls?
The Uber Eats app will automatically recognize when you travel through toll roads, and you’ll receive a reimbursement for the fee. However, you’ll need to pay the upfront cost upon entering and passing through the toll area. If you don’t see a reimbursement, you can contact Uber support.
Do Customers Pay For Tolls?
It’s uncertain whether road tolls and fees are added to the customer’s final price upon checkout when using the Uber Eats app. However, if a rider uses the classic Uber app, they will be charged for the toll.
How Do Toll Reimbursements Work?
The Uber Eats app will automatically apply a reimbursement If your drop-off location requires you to pass through a toll area. However, this may or may not be dependent on whether you’re using the built-in Uber Eats navigation.
How Does Uber Eats Determine the Amount?
Your reimbursement for crossing through a toll area will be determined by the current toll rates set by your local government. This means you should receive full refund for the toll charge.
You Can Contact Uber Support If You See an Error
Uber Eats states if you don’t see a reimbursement on your weekly earnings report, you can and should contact their customer support line.
How to Find Your Toll Reimbursement
Here’s how you can find your refund if you’re concerned you’re missing a reimbursement for a toll fee:
If you’re a mobile user, follow these simple steps to ensure you were reimbursed:
- Open the app.
- Select your profile picture or menu icon to bring up the main menu.
- Select Earnings, then See details, then See earnings activity.
- Locate and select the trip in question.
- Find the “Toll” line located in the “Third-party fees” breakdown.
If you’re a desktop user, head over to the official Uber site and follow these steps:
- log in to your account.
- Select the menu icon to bring up the main menu.
- Locate “Earnings” and then choose “Statements.”
- Be sure you’re using the correct month and time frame.
- Find the correct week and select “View statement.”
- From there, you should see a “Toll” heading.
What If I Wasn’t Reimbursed?
If you looked through your earnings and statements and still haven’t found a reimbursement, you can contact Uber Support. Visit this Uber Help page to let them know. You’ll be asked to enter the toll amount and any other details necessary.
How Do I Avoid Tolls?
Although Uber Eats automatically reimburses its drivers for toll fees, you may still want to avoid these roads. Thankfully, there’s a simple solution available.
Use Google Maps Instead
The Uber Eats Driver app has built-in navigation features. However, you can use third-party software if you prefer. If you want to avoid tolls, using a third-party app such as Google Maps is the simplest solution. You can visit this page to learn how your default navigation app.
If you decide to use Google Maps, here’s how you can always avoid toll roads:
- Open the Google Maps app.
- Select your profile icon near the right-hand corner of the screen. Choose Settings from the menu.
- From the setting menu, select “Navigation settings.”
- From there, scroll down until you see “Route Options.” Turn on the toggle next to “Avoid tolls.”
- Now, the Google Maps application should choose routes that don’t have any toll roads.
Will Uber Eats Reimburse Me for Toll Roads?
The Uber Eats Driver app should automatically recognize when you travel through toll roads and reimburse you accordingly. However, you’ll still have to pay the upfront cost with either cash or a card. If you don’t see the reimbursement on your earnings report, you contact Uber support.