Although DoorDash has created accessibility for delivery drivers and customers alike, the app isn’t without its problems. Many delivery drivers have frequent software issues and malfunctions, resulting in frustration.
Software issues seem like a common pain point for the delivery app. Thankfully, delivery drivers have found ways to troubleshoot and resolve these inconveniences.
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Why Isn’t My DoorDash GPS Working?
You could be having problems with DoorDash’s GPS for a variety of reasons. Internet problems, software issues, system errors, and more can affect your navigation system. For a quick fix, try restarting the dasher app and then your phone. If that doesn’t work, follow the steps below.
Troubleshooting DoorDash GPS Problems
DoorDash delivery drivers frequently encounter issues within the app. These issues are typically caused by connection, software, and device malfunctions. Thankfully, there are a few quick fixes that can get you back on track.
Restart the App and Your Phone
The first thing you should do if you’re experiencing software issues is to restart your Dasher app and phone. Shut down and reboot the Dasher app first to see if that resolves the problem. If you’re still experiencing issues after restarting the app, reboot your phone.
Be sure you don’t have any active orders before you restart the app or your phone. Rebooting the app with an active order can cause more problems and glitches.
Check Your Internet Settings
If you’ve restarted the Dasher app and your phone, but you’re still experiencing issues, the next step is to check your internet connection. An unstable internet connection can negatively affect your GPS and navigation. Follow the steps below to troubleshoot your internet connection:
- Ensure you’re not in airplane mode to start.
- Turn off your phone’s WiFi, after 30 seconds, reconnect to your WiFi to see if the issue is resolved
- Try using your device’s cellular data instead of WiFi.
Clear Dasher App Data
Another way you can troubleshoot your DoorDash app is by clearing the cache data. Cache data are temporary files used to improve user experience. If there’s something wrong with these temporary files, it can cause glitches and malfunctions. Luckily, clearing your cache data is a straightforward process.
- Launch your smartphone’s settings
- Locate the “Apps” or “Applications” tab.
- Find the DoorDash app and select it.
- Tap the “Storage” button
- Select “CLEAR DATA” and then choose “DELETE.”
Keep in mind you will be asked to re-login to your DoorDash app and account. If you aren’t sure about your login information, be sure to find that out before deleting your cache data.
Another way to troubleshoot your GPS issues is by checking your settings. You can change your default navigation settings within the Dasher app. To do so, locate the Account tab within the Dasher App. From there, you can swap over to Waze, Google Maps, or any other third-party GPS software. Keep in mind this may not solve your problem if your internet connection or device is the issue.
Uninstall & Reinstall
You can also uninstall and reinstall the DoorDash app to see if that solves the problem. Uninstalling and reinstalling the app gets rid of any corrupted files or issues. Keep in mind you may have to re-login to your DoorDash app and account after reinstalling. Follow the steps below to begin:
- Uninstall the DoorDash software
- Shut down your phone for 3-5 seconds, then reboot.
- Once your phone has restarted, reinstall the DoorDash app.
It’s important to note if you aren’t using WiFi to install the DoorDash software, your smartphone will most likely use cellular data.
Contact Customer Support
Lastly, you should contact the DoorDash customer support team if you’re still experiencing software issues. Keep in mind they may ask for extra information and details such as your software version, device, etc. Never give out your account or personal information to anyone, even a DoorDash representative.
What’s Wrong With DoorDash GPS?
Internet connectivity issues, software glitches, device problems, and more can cause DoorDash GPS to malfunction. To troubleshoot GPS issues, begin by restarting your Dasher app and phone. If rebooting your software and device doesn’t resolve the issue, you can try troubleshooting your internet or contact DoorDash customer support.