The Doordash delivery app was designed with ease of access and convenience in mind. Unfortunately, that doesn’t prevent the app from minor hiccups and mishaps.
Many customers and delivery drivers have suffered from their app’s navigation features not working. This issue has led to orders not being delivered on time, miscommunication, and frustration for drivers and customers alike.
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Why Isn’t My Doordash Map Working?
Unfortunately, both customers and delivery drivers can suffer from their Doordash maps not updating. The Doordash map could have trouble updating due to errors with the app, internet connection, and more. Restarting the application is the first solution for both customers and drivers. If the problem persists, you may need to contact Doordash customer support.
Solutions For Customers
Luckily, customers have some options for when their Doordash maps aren’t updating after they’ve placed an order. If you find yourself in this scenario, here are a few of the solutions available to you.
- Restart the Doordash application.
- Check your internet connection, reconnect if necessary
- Restart your mobile device or computer
- Contact your driver directly, asking for updates
- Contact Doordash customer support
One of the main reasons you may not be receiving updates through your Doordash map is the internet connection. Be sure you’re connected to a working internet connection. If that’s not the problem, try restarting the Doordash application and your phone.
You can also message your delivery driver directly, asking them to update you on the status of the order. Finally, you can contact Doordash customer support directly to speak with an agent.
Predicted Address Feature Could Cause Errors
If you’re using the predicted address feature in Doordash, you may run into errors and complications. You may be able to solve this issue with these simple steps:
- Find your address within the Doordash app
- Select the search result located at the bottom of the screen
- Scroll down and select the “Report a Problem” button.
- Select “Update location on the map,” then move the marker to the center of your home. Select Finished afterward.
- Select the send icon located near the top right to finalize the process.
You should receive an email shortly after submitting your changes. Keep the email just in case something comes up, and an issue needs to be resolved. If you run into any more errors, you can always contact Doordash customer support to speak with an agent.
Map Troubleshooting For Delivery Drivers
There are a few solutions available for Doordash delivery drivers when their maps aren’t working correctly. Doordash delivery drivers can restart their apps, check their internet connections, contact customer support, and more when facing these issues.
Check Your Internet Connection
Poor internet connection is one of the leading causes of issues within the Doordash app. When troubleshooting, be sure you’re connected to a properly working internet connection.
- Restart your phones WiFi connection
- Be sure your phones are not in airplane mode
- Momentarily disable WiFi and use your cellular data
Having a solid cell phone signal will help reduce the chances of errors and mistakes. If you’re still running into issues, you can always contact Doordash customer support to speak with a representative.
Restart Doordash App and Your Device
If your internet connection isn’t the issue, you’ll want to restart the Doordash application. Force quit the application and restart it to see if the problem is resolved.
If the issue persists, you should restart your mobile device. Restarting your device typically resolves minor bugs, issues, and glitches. Be sure to give your phone a minute or two after restarting, so it has enough time to properly reboot.
Use a Third-Party App
If the map within your Doordash app isn’t working correctly, you can always use third-party software. By entering the delivery address into another app like Google Maps, Apple Maps, or Waze, you can bypass the issue altogether. However, you may run into additional issues if your problem is caused by a poor internet connection.
Uninstall and Reinstall Software
Finally, you can uninstall and reinstall your Doordash app if it isn’t responding. If you do uninstall the Doordash app, you should restart your phone before reinstalling to ensure there aren’t further complications.
It’s important to note: If you uninstall the app with a pending order, you may suffer from consequences and repercussions. Be sure you know your correct login credentials before uninstalling.
Why Won’t My Doordash Map Update?
The Doordash map may not update due to errors with an internet connection, software issues, mobile device issues, and more. If you’re running into map issues, try restarting your Doordash app and phone to see if that resolves the issue. If your problem persists, try contacting Doordash customer support to speak with a representative.