DoorDash is an amazing food delivery service that makes ordering out simpler than ever. Making it as easy as ordering online and sitting back to wait for your food.
But what if no Dasher gets your order? If this is a concern of yours, these are some of the explanations as to why this sometimes happens to customers.
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Why is No One Picking Up My DoorDash Order?
There are several reasons why DoorDash orders occasionally go unpicked up. Often it comes down to no Dashers being interested in the order. Or there are no Dashers available to pick up your order either one of these issues could be the culprit.
Sometimes DoorDash is not op[erating with enough drivers to meet the demand. This is rare but it does happen at times depending on the time of day and the location.
Smaller areas will have fewer Dashers working around the clock. Making it much more likely that your order might go without being picked up.
You might have also ordered at a very busy time of day. Like the breakfast, lunch, or dinner hour when DoorDash is most busy. This could result in a scarcity of available drivers.
Or a driver might just not be interested in your order. If it is a late order, Dashers might be pickier about the deliveries they take. Or you might not be tipping high enough.
If the tip is too low, the Dasher might not see it as being worth delivering. Especially if it is a smaller order, later in the day, or a long drive to make.
These are all common reasons why your order might not be picked up.
Cancel The Order
Usually, if no one grabs your order within 30 minutes, DoorDash will automatically cancel the order. Issuing you an immediate refund and an apology.
If you do not want to wait that long or DoorDash does not cancel the order for some reason. You can always cancel the order yourself.
There is, of course, the option to contact DoorDash support to ask why your order was not taken. But most likely, it was for a reason that DoorDash cannot help with.
If they do not have the available drivers, no driver wants to take your order. There is not much that DoorDash or their support team can do about it.
If you still want your order and are motivated to get it. You could always drive to pick it up yourself. Then let DoorDash know and ask for a refund for any delivery fees that you were charged.
This isn’t a convenient option, but it is one that customers sometimes take. When they do not think that their food is going to get delivered.
Giving A Tip Might Help
The best way to try to motivate Dashers to grab your order is to offer a very favorable tip. This will provide an incentive for drivers to pick up your order.
As a customer, you have to look at it from the Dasher’s perspective. They have to pay for gas, and every minute that they spend on an order takes away from their chances at completing another order.
If your order is far away or it doesn’t have a very good tip, it will not be worth the effort to a driver.
Try to understand their perspective and tip as generously as you can to motivate them.
You could also try ordering right before busy times of the day or schedule a delivery so that it will be picked up sooner. This will help you to avoid the daily rush hours and get a driver faster.
You could also avoid making orders late in the evening or early in the morning. These hours are less favorable for drivers, so there are fewer available to take your order during these times.
Nobody Can Force Drivers to Take Orders
If your DoorDash order is not being picked up, there are a number of reasons why that might be happening. Maybe you’ve ordered during rush hour, or you’re not tipping enough. You could also be ordering when there are not enough drivers available.
These are all reasons why your order might not be getting picked up. It is frustrating, but DoorDash does not guarantee that anyone will pick up your order.
Drivers are independent contractors. So when you place a DoorDash order, you are really at the mercy of who is willing to take your order.
DoorDash cannot force drivers to take orders, so it really depends on them and whether or not they want your order.
That is why it is always a good idea to tip well and order when drivers aren’t as busy. These things will give you a much better chance at getting your food.