Uber Eats Statistics

Report Highlights:

  • Uber Eats’ total gross orders for 2021 was reported to be $51.6 billion.
  • Its revenue that year was $8.3 billion and it had 81 million users.
  • Uber Eats delivers approximately 5 million orders per day, (estimated based on available information).
  • Uber Eats is used by 36% of survey respondents, making it the second most frequently used delivery app.
  • Compared to before the pandemic, the purchase of side orders of cheese fries from Uber Eats has increased 1,234%.
  • Uber Eats uses robots for some deliveries, which can travel 30 miles and carry up to 50 pounds.
  • In 2018, Uber Eats’ parent company, Uber Technologies was valued at $120 billion.
  • At that time, this was more than the combined value of Ford, General Motors, and Fiat Chrysler Automobiles.

uber eats statistics

Uber Eats Usage Statistics

  • According to a recent survey, Uber Eats is the second most frequently used delivery app, used by 36% of respondents.
  • Weekends from 5:00 to 7:00 p.m. are the most popular time to schedule Uber Eats deliveries.
  • In 2016, Uber Eats had only 5% of the US food delivery market, compared to 70% for Grubhub.
  • Uber Eats’ market share grew to 13% in 2017, tying with competitor Postmates.
  • By 2018, Uber Eats had the 2nd highest market share, with 24% as the market share diversified.
  • Briefly, in 2019, Uber Eats claimed the Number 1 spot with 32% of the food delivery market share in the US.
  • Uber Eats had 30% of the US food delivery market share in 2020, if including Postmates (acquired in 2020).
  • Separately, Uber Eats had only 22% of the US food delivery market share in 2020.
  • For that year, Uber Eats had the 2nd highest market share after DoorDash.
  • The company’s market share was 26% in 2021, keeping it in 2nd position behind DoorDash.

How Many Orders Does Uber Eats Get a Day?

  • Based on the available information, it can be estimated that Uber Eats delivers approximately 5 million orders per day.
  • Uber Eats delivery drivers report delivering about 4 orders per day, typically.
  • Some Uber Eats drivers report they can deliver 5 – 8 order per day, but these figures depend on many factors.
  • In 2016, the average order for Uber Eats is $26, which was among the lowest for multi-restaurant delivery apps.
  • As of 2019, the average Uber Eats order was still just $27.
  • Based on this, it can be estimated that the average Uber Eats order in 2021 would be approximately $28.
  • Total gross orders for Uber Eats in 2021 was reported to be $51.6 billion.
  • Recent data showed that the company was spending an average of $43.50 to deliver $40 of food.

Uber Eats Financial Statistics

  • Uber Eats charges a commission of 20% – 30% of all orders made through its platform.
  • The company’s gross orders increased 300% during the COVID-19 pandemic.
  • Despite these facts, Uber Eats did not make a profit until the 3rd quarter of 2021.
  • Uber Eats acquired the smaller food delivery company Postmates in 2020 for $2.65 billion.
  • With the 2020 pandemic shutdowns, Uber Eats began generating more revenue for Uber than its ridesharing business, which fell 50%.
  • In 2020, Uber Eats earned $4.8 billion of revenue.
  • This was an increase of 152% from the prior year.
  • The company’s gross orders totaled more than $30 billion in 2020.
  • In 2020, Uber Eats was the most popular food delivery service, with 29% of global orders and 66 million users.
  • At that time, it was available for 600,000 restaurants in 6,000 cities.
  • The company’s annual revenue in 2021 totaled $8.3 billion.
  • In 2018, Wall Street Journal reported that Uber Eats’ parent company, Uber Technologies was valued at $120 billion.
  • At the time (2018) this was more than the combined value of Ford, General Motors, and Fiat Chrysler Automobiles.
  • Per quarter, the average Uber Eats customer spent $246, second only to DoorDash, whose customers spent $323 per quarter.
  • For Uber Eats, this was an increase of 72% from the 1st quarter of 2020 to the 1st quarter of 2022.

Uber Eats Statistics Table

Year Gross Orders

(US$ billions)

Annual Revenue

(US$ billions)

Users

(millions)

US Food Delivery Market Share (%) Supported Restaurants
2016 N/A N/A 5 5 N/A
2017 3.1 0.6 9 13 80,000
2018 7.9 1.5 15 24 100,000
2019 14.5 1.9 21 32 220,000
2020 30.2 4.8 66 22 (plus 8 for Postmates, acquired that year, for a total of 30) 600,000
2021 51.6 8.3 81 26 750,000
         

Source: See Reference 3. For illustration purposes only.

 

Uber Eats Order Statistics

  • The purchase of side orders of cheese fries from Uber Eats increased 1,234% when compared to prior to the pandemic.
  • The Top 5 states for politeness (writing “please” and “thank you” in instructions) were Montana, Vermont, Oregon, Idaho, and Washington.
  • The Top 3 cities for generous tippers were Asheville, North Carolina, Santa Fe, New Mexico, and the Florida Keys.
  • The Top 5 states for pickiness (adding special instructions) were Connecticut, New York, New Jersey, Illinois, and Georgia.
  • The 10 most popular food categories, in descending order, are: Mexican, Burgers/Sandwiches, Chinese, Indian, Pizza, Sushi, Thai, Mediterranean, Breakfast, Vietnamese.
  • The 5 most frequently ordered items, in descending order, are: Fries, Pad Thai, Garlic Naan, Soda, and Miso Soup.
  • Filling out the Top 10 foods are California Rolls, Chicken Tikka Masala, Edamame, Mozzarella Sticks, and Spicy Tuna Rolls.
  • Uber Eats even compiled a list of the top special requests, with Number 1 being “No Onion.”
  • The rest of the Top 5 special requests are: “Extra Sauce,” “No Tomato,” “No Cheese,” and “No Ice.”
  • The 6th through 10th most popular special requests were: “Spicy,” “Well Done,” “No Mushroom,” “No Pickle,” and “No Sour Cream.”

More Interesting Uber Eats Statistics

  • Postmates, which was acquired by Uber Eats, had started using robots for deliveries in 2019.
  • Uber Eats is also using robots for some deliveries, which can carry up to 50 pounds and travel 30 miles.
  • Uber Eats ranks 3rd in the App Store and Google Play, Food and Drink category, after DoorDash and McDonald’s.

 

References:

  1. Uber Eats 2021 Cravings Report
  2. Zion and Zion, Food Delivery App Research
  3. Business of Apps, Uber Eats 2022
  4. New York Intelligencer
  5. Restaurant Dive
  6. CNBC
  7. Business Insider
  8. Wall Street Journal
  9. 1010 Data
  10. Apps That Deliver
  11. Bloomberg Second Measure
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