It’s an unwelcome surprise to have your DoorDash red card declined. There are a few main reasons that this can happen.
In this article, we’ll examine what those reasons are and how to address them so you can get back to delivering.
Table of Contents
- What to do When Your DoorDash Red Card Gets Declined?
- Troubleshooting to Resolve a DoorDash Red Card Getting Declined
- Why Did My DoorDash Red Card Get Declined?
- How Do I Get My DoorDash Card Working Again?
- How Long Does It Take to Get My DoorDash Card Working Again?
- What If I Can’t Get My DoorDash Red Card Working In Time?
- How Do I Prevent My DoorDash Card from Getting Declined?
- Resolving a Declined DoorDash Red Card
What to do When Your DoorDash Red Card Gets Declined?
If your DoorDash Red Card gets declined, the first thing to do is follow the troubleshooting tips below. If that does not resolve the problem, contact DoorDash Support by calling 1-855-973-1040, option 3, or by tapping “Help” in the app and either starting a chat or selecting “Red Card Declined.”
Troubleshooting to Resolve a DoorDash Red Card Getting Declined
DoorDash’s first troubleshooting tip is to check the order on the app to confirm whether or not you were even supposed to use your Red Card on that particular order. DoorDash states that most orders do not actually require using your Red Card.
Once you’ve confirmed that the Red Card is required for that order, the next troubleshooting tip is to confirm with the merchant that the Red Card is being run as a credit card (and not as a debit card.)
If the Red Card is still not working, DoorDash recommends you sign out of your DoorDash account, and then uninstall the DoorDash app. Wait three full minutes, and then reinstall the app.
Read the following guide if your other cards get declined as well.
Why Did My DoorDash Red Card Get Declined?
There are a few reasons a DoorDash Red Card might get declined.
One reason may be that you actually were not supposed to use the Red Card on that particular order. DoorDash points out that most orders do not require the Red Card.
This is why their first troubleshooting tip is to check the app to confirm whether or not the Red Card was actually required on that particular order or not.
Another reason a DoorDash Red Card might be declined is if there is a mismatch in the order total, especially if there is a large discrepancy.
Some restaurants’ payment systems may create an error when using a DoorDash Red Card. For example, this is a known issue with some McDonald’s locations.
Other times, there is simply a glitch or error that needs to be resolved through troubleshooting or by a professional. In these instances, follow the tips in this article to get the problem resolved.
How Do I Get My DoorDash Card Working Again?
The best way to get your DoorDash Red Card working again is to first follow the trouble shooting tips listed above. If these do not resolve the problem, reach out to DoorDash support either by calling1-855-973-1040, option 3, or messaging them within the app by tapping on the “Help” icon.
How Long Does It Take to Get My DoorDash Card Working Again?
Thankfully, DoorDash is usually able to get DoorDash drivers’ Red Cards working again quickly, only adding a few minutes to your delivery time.
What If I Can’t Get My DoorDash Red Card Working In Time?
In the rare event that you cannot get your DoorDash Red Card working in time to keep your deliveries on schedule, you can pay for the order yourself and then request reimbursement from DoorDash. DoorDash Support states that they will reimburse drivers in these cases.
To receive reimbursement, DoorDash Support says you should take a photo of the receipt. Then, submit the receipt and reimbursement request via chat here.
The reimbursement should be included in your next pay period, whether that is weekly pay or Fast Pay, as soon as it’s available.
How Do I Prevent My DoorDash Card from Getting Declined?
Some DoorDash drivers noticed that certain restaurants had an ongoing problem with their prices not matching the prices on the app, which caused their Red Card to get declined every time they picked up a delivery from there. If you are trying to maximize your efficiency, you might choose to not take deliveries from a restaurant like this for a while, until they fix their pricing with DoorDash.
Since the problem can occasionally be a problem with the app, it is always a good idea to keep your DoorDash app updated to the most recent version, as well.
Resolving a Declined DoorDash Red Card
Occasionally, a DoorDash Red Card gets declined. The first thing to do is follow the troubleshooting tips below, but if that does not resolve the problem, contact DoorDash Support by tapping “Help” in the app, or by calling 1-855-973-1040, option 3.
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