In a fast-paced and highly competitive working atmosphere, the amount of deliveries you accept can make or break your day (and your paycheck).
But beyond the money you’re turning down when you decline a delivery, does your acceptance rate truly matter?
Table of Contents
Does Your Uber Eats Acceptance Rate Matter?
Your acceptance rate is the number of times you accept to make a delivery rather than declining it. While you will make more money if you accept every offer that comes your way, you will not be negatively impacted beyond that should you decide not to accept delivery.
What’s Your Acceptance Rate And Where Can You Find It
As previously mentioned, your acceptance rate is the measurement of delivery offers you approve compared to the number of offers you decline. Interestingly enough, Uber Eats doesn’t even publish your acceptance rate on the Driver App anymore.
It’s safe to assume that your employer does still keep track of your acceptance rate. However, it is unclear the timeframe that they look at. While it is best to accept the offers that you can, when you can, even Uber Eats assures you not to stress too much over your acceptance rate.
Can I Decline a Delivery Request?
If you decline to make a delivery, nothing negative happens. Your app simply returns to its normal state while you wait for a new offer. You will not suffer any negative consequences should you decide to decline a delivery order.
What If I Accidentally Accept a Delivery?
IIt is incredibly simple to accidentally approve a delivery offer you intended to decline on the Uber Eats Driver App. The size of the acceptance box takes up at least half of your phone’s screen, so if you are not careful, you may end up selecting Accept when you do not want to.
Uber Eats allows some understanding for situations like these, as it reads in your contract:
How Do You Cancel A Delivery You Didn’t Mean to Accept?
After you accept delivery, the app screen will display a map with restaurant details below. You can swipe your screen upwards from that restaurant information, and you will see a red circle with a white triangle next to the “Start Delivery” option. Select that to bring up the Uber Eats’ Report Issue screen.
You will see options to call support or report issues such as “too far away,” “excessive wait time,” “I don’t want to do delivery,” as well as a few others. Any of these options (aside from calling support) will enable you to cancel the order.
Find out how far doordash delivers.
When NOT to Cancel A Delivery
There are a couple of circumstances when you should certainly NOT cancel the order, even if you didn’t mean to accept it, as it could have the potential for negative implications. Do not cancel a delivery offer on Uber Eats if
- You have already picked up the food
- The restaurant informs you that someone else picked up the food
In these circumstances, it would be best to contact Customer Support and explain the issue.
What About Your Completion and Cancellation Rates?
Derived from your acceptance rate are your completion and cancellation rates. Your completion rate is the number of delivery trips you complete after acceptance, divided by those you do not complete.
For example, If you complete 8 out of 10 trips, your completion rate would be 80%. The same concept applies to your cancellation rate, only with the number of deliveries you cancel after accepting divided by the total amount accepted. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%.
In the same way that you want your acceptance rate to be high (not that it truly matters) – you want to keep your completion rate high and your cancellation rate low.
This gives a pretty good overview of how you are doing with your deliveries as a driver for Uber Eats, and if you are providing reliable service to your customers and the restaurants, you deliver for.
What About Cancellation Notifications?
Also important to note is that every city has its own cancellation policy. f your cancellation rate exceeds the given average for your city, you will receive a notification. Unfortunately, Uber Eats does not release specific statistics for each given city, so you never actually know what the average cancellation rate is for your city.
It is best to just do your best, and if you know you are going to be canceling more orders than you may otherwise be accepting, it is probably best to just go offline until you feel ready to meet the needs of your customers.
A big part of this is maintaining a reliable relationship with the people and restaurants you are serving and upholding Uber Eats reputation in the process as well. If you can keep track of your delivery offers and maintain a 90% completion rate, you should be golden.
Always Think Ahead
A great way to maintain a high acceptance and completion rate is to think ahead and be aware of certain trends. Pay attention to the different reasons you may have to cancel an order, and do your best to avoid those situations altogether (i.e., rather than canceling after you accept the delivery, decline it when first offered instead).
As you make more and more deliveries, you will notice certain trends present. Perhaps certain restaurants are more likely to have long wait times, and you would be better off declining those offers rather than having to cancel later after accepting and thus negatively impacting your cancellation rate.
To avoid accidentally accepting an order you would have preferred to decline, be mindful about how you are using your phone while online for Uber Eats. Avoid hitting randomly on the app to avoid accidentally hitting that giant “accept” button should an offer pop up. If you know, you will want to use your phone while waiting for a delivery to pop. You can disable the “always on top” option after going online in the app. This disables the acceptance notification from showing up on top while you are using a different app.
What Orders Should You Accept And Which Should You Decline?
Being able to discern what offers you should accept and which you should decline comes with experience. You want to make good business decisions, and with the knowledge you have about how Uber Eats keeps track of your acceptance rate, completion rate, and cancellation rate – you should be able to make smarter and more informed decisions about when to accept an offer.
Your Acceptance Rate on Uber Eats
While your completion and cancellation rates can be important to your success with Uber Eats, your acceptance rate is not of much importance. It is not tracked on the Driver App and will not result in any negative consequences should you decide not to accept delivery offers made to you.