It can be so frustrating and stressful to be ready to deliver for Uber Eats, yet not get any pings. What causes someone to not get Uber Eats pings, and what should be done to fix the problem?
We’ll answer these questions in this article.
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Not Getting Pings on Uber Eats
You may not be getting pings on Uber Eats simply due to WiFi problems. So first, try switching OFF your WiFi and use your phone’s data connection instead. There is also a possibility that there are more delivery drivers than orders at that time and location.
Why No Pings on Uber Eats?
There are several reasons why you may not be getting pings on Uber Eats.
One common reason is that there may be more drivers than there are orders for your particular location at that time.
Other reasons could be due to technology problems. If your phone is trying to connect to a WiFi signal for which you don’t have a password, or a WiFi signal has a poor connection, you may not be getting pings that you would have otherwise received.
Related to this is a poor cell phone signal. If you have low bars on your cell phone signal, this could also interfere with your ability to receive pings that you would otherwise qualify for.
Some Uber Eats drivers posit that being under power lines, under an overpass, or by a very crowded intersection could create a lot of interference in your WiFi or cell phone signal, which could interfering in your Uber Eats’ pings, as well.
You also want to make sure that there is not a problem with your account itself.
To troubleshoot all of these issues, review the solutions provided in the next section of this article.
What to Do If No Pings on Uber Eats
If you are not getting pings on Uber Eats, there are several things you can try to do in order to troubleshoot the potential problems.
Check Your Internet and Phone Signal
The first recommended action is to turn off the WiFi on your phone. This will prevent your phone from attempting to connect to a poor internet connection or to an internet connection for which you do not have a passcode.
It will force your phone to use its data plan instead.
You also need to check your phone signal. If your phone signal is low, try moving to another spot until you see by the bars on your cell phone that you now have a better signal.
One Uber driver recommended trying to turn your phone to airplane mode for about 15 seconds and then turning airplane mode off. This might force your phone to reconnect to the cell phone signal, and so may be another way to improve your service.
Various factors can affect your cell phone signal, so moving to a different spot – and even away from a busy intersection where there is a lot of potential interference – are helpful things to try. Some drivers have pointed out that you should also try to move away from large power lines.
Check Your Uber Eats Account
You should also reach out to Uber Eats support to make sure that there is nothing wrong with your account.
Contact them by going to the Help section of the app. You can scroll down to the bottom of that page to call them.
Try a Different Location
Finally, try going to a different area, or try logging in again at a different time. There might simply be more drivers than orders in your area at that time.
This is especially common if you happen to be in an area or driving at a time when a promotion or boost is being offered. This can sometimes encourage too many drivers in a particular area compared to the number of orders actually available.
Also, during certain times of day or of the year there are natural variations in people’s spending habits, as well.
If you suspect this may be happening, simply moving outside of that area or trying again at a different time will sometimes give you more opportunity to receive a ping.
Other Possibilities for Uber Eats no Pings
Another possibility for you not getting pings could be if your app is very out of date. It’s always a good idea to update both your phone’s operating system and the app itself to keep it updated to the most current version.
Also, try to completely close out of the app and reopen it to refresh and reconnect.
Occasionally, you can try deleting the app and then re-downloading it. This will ensure that the Uber Eats app is fully updated to the new version and that any glitches from a previous download have been removed.
Uber Eats Not Getting Pings
You might not be getting pinged on Uber Eats because there might be more delivery drivers than orders at that particular time and location. Another common possibility is that you might be having WiFi problems, so turn OFF your WiFi and use your phone’s data connection instead.